Timo is taking steps to limit close proximity interactions and gatherings in public spaces as much as possible with a view towards safety for our customers and staff.

We will remain open and available to serve all current customers during this time, however between 17/03/2020 to 31/03/2020, we request new customers to refrain from visiting a Timo Hangout if possible duringat this time. Joining Timo online will still be possible, however you will need to wait a few weeks before coming to the Timo Hangout to complete the process and pick up your card.

We encourage current customers to avoid visiting the Hangout for non essential banking services and use digital banking services instead. By banking with Timo you can take advantage of the variety of Online Banking services available within your App. Here is a list of them for you to familiarize yourselves.

Services that can be done online or in AppServices which requires a customer to visit a Hangout
– Fund transfer/ Move money
– Cash deposit (you can add money to your Timo account by transferring online)
– Find CDMs/ATMs locations 
– Pay utility bills 
– Top up your phone or others’ phones.
– Send Payment Requests to share money after a meal, shopping, sharing a service…
– Lock/Unlock your Debit card/Mastercard in the app or by Quick Actions feature.
– Lock/Unlock ecommerce payments in app.
– Reset PIN 
– Log-in to Timo with new devices when you lose the old one.
– Dispute a transaction or create an inquiry (Web app or call our Hotline 1800 6788)
– Request documents online (Web app), get your documents by email or have them delivered to your home address (Balance confirmation with stamp/ Account statement with stamp/ Remittance confirmation with stamp)
– Create/Withdraw your Savings online.
– Find the interest rate in the app.
– Apply for a Fast Cash online.
– Reissue your card/PIN.
– Dispute a charge in more detail.
– Complete registration for a Timo Mastercard by signing the form and submitting documents.
– Update your TRC, Phone Number or Email details.
– Withdraw cash from a Timo ATM.  

As per the guidance of the Government and the Ministry of Health, we encourage all customers to use online banking services as much as possible, however should you need to visit in person, we are open and ready to serve you as usual.

Do spend a moment to read a few of our guidelines to follow while visiting a Hangout to ensure the health and safety of you and others around you.

  • Please wear a mask at all times, especially when visiting a Timo Hangout
  • Please sanitize your hands at the entrance to a Timo Hangout 
  • Please allow our security guards to check your temperature prior to entering a Timo Hangout

If you have any questions or concerns, please feel free to reach out to us via our Hotline on 1800 6788, via our Facebook Inbox or via email at care@timo.vn

Together with your cooperation we can help prevent the spread of COVID-19 among our community!

Credit cards are no longer an unfamiliar product to our generation in today’s modern world. In addition to regular debit cards, credit cards contribute to the effective management and use of people’s personal finance. As everyone has a different lifestyle and spending habits, every credit cardholder’s experience and evaluation of their own credit cards might be different to others.

If you also own a credit card, read the article below to get some tips on how to carry out a self-evaluation of your credit card.

How do you know if you are satisfied with your current credit card?

To evaluate your credit card experience, the first thing you need to do is analyze how your credit card plays a role in your daily life. In addition to being a replacement for cash, does your credit card provide other functions that can actively support your daily life? Below are a few suggestions for you to apply and evaluate your credit card experience.

1 – Is your credit card your “unlimited” financial support tool?

As a replacement for cash, is your current credit card good enough to be considered an “unlimited” financial support tool?

The lack of limitation we refer to here should be evaluated based on the types of transactions and the territories applied. An ideal credit card should help you be more proactive in different payment ways, whether online, via the POS or at an ATM machine. An ideal credit card should give you the peace of mind that, no matter where you are in the world, not having cash is not that big of a deal.

In addition to the above factors, does your current credit card allow you to withdraw cash in urgent situations? Additional charges associated with cash withdrawal from a credit card might be unavoidable as the nature of credit cards is not for cash withdrawal. However, an ideal credit card should still support you in situations when cash withdrawal is required.

2 – Does your current credit card offer a flexible installment scheme?

As the credit limit is fixed every month until you apply for a credit limit increase, shopping with a credit card can sometimes stress you out when you have to think twice about buying something that you really need/want and using most of your monthly credit limit. Hence, an ideal credit card should help you solve this problem with a flexible installment scheme. The flexibility here should be evaluated based on a variety of factors, including: the list of products/service providers where the scheme can be applied, repayment term, application process, approval length of time. The installment scheme should not be considered flexible if there is a limit to where the scheme can be applied, or if it takes a long time for the application to be approved.

3 – Does your current credit card provide a convenient card management feature?

Your credit card can normally be managed via Internet Banking or the mobile app of the bank you are using. This management feature can be used as one of the factors to evaluate your credit card experience.

An ideal credit card should allow you to easily track the transactions you have made in order to help you manage your personal finance more efficiently. An ideal credit card should also make the repayment process simple and flexible for you.

4 – Is your current credit card protected with several security layers?

One of the factors that cannot be left out of the evaluation is the security of your credit card. As most credit cards can be used for online payments, the credit card you currently own should be equipped with different security layers to ensure that your card and bank account are not compromised.

One of the essential security layers is the verification step – OTP/iOTP. OTP/iOTP should always be required for every transaction or activity that is related to your card and bank account’s safety and your credit limit. Additionally, an ideal credit card should allow you to be proactive in locking your credit card immediately in urgent situations instead of having to wait for support from the bank.

TIMO MASTERCARD – KEEP UP WITH THE SPEED OF YOUR LIFE

With hope to be a valuable assistant on every lone of your journeys, the Timo Mastercard is designed with several smart features and outstanding benefits, such as:  

– Can be used worldwide and support cardholders with cash withdrawal of up to 40% of the credit limit

– Provide a flexible installment scheme that can be applied at every merchant in Vietnam. Any eligible transaction via your Timo Mastercard from 3.000.000 VND and above can be converted into an installment with flexible terms of 3, 6 or 12 months. The review process is carried out in 01 working day.

– The Timo app is user-friendly and shows all the transactions carried out from the Timo Mastercard in the most transparent and clear way. Cardholders can easily be proactive in their repayment as they can settle a part of their repayment for their monthly credit limit right in the app before receiving their monthly statement.

– Provide several layers of security – lock/unlock card in the app, enable/disable online payments for their Timo mastercard, OTP/iOTP is required for every transaction/activity.

Find out more about Timo Mastercard here.

Hopefully the above article will help you to carry out an effective self-evaluation for your credit card. If you are a modern person looking for “like-minded companions”, don’t hesitate to learn more about Timo Mastercard!

 

When it comes to benefits of Timo Mastercard, the first benefit that would come to your mind is probably the convenience of being able to use Timo Mastercard as a replacement for cash anywhere, even when you are abroad. However, in addition to the usual benefits of a credit card, Timo Mastercard also offers a flexible installment scheme with several outstanding benefits. With the Timo Mastercard installment scheme, customers with high shopping needs can now split their payment into smaller amounts without worrying about having to use a large portion of their credit limit at one time. You can find a close-up view of the 3 outstanding benefits that come with Timo Mastercard installment scheme in the article below.

Open a Timo account to sign up for a Timo Mastercard here.

1. EASY & SIMPLE

Loan applications often bring a feeling of discouragement and confusion due to the complexity of applying and having to provide financial proof. With the flexible installment scheme of Timo Mastercard, you will not have to worry about the above problems anymore, as all the complicated procedures are eliminated.

To use the installment scheme of Timo Mastercard, you only need to own an active Timo Mastercard. Eligible transactions to be paid by this installment schemes only have to be done in Vietnam and are equivalent to 3.000.000 VND and above. The chosen installment repayment period only has to be shorter than or equal to the validity period of your Timo Mastercard.

Another outstanding point needed to be seen here is how every application step and usage can be carried out in the Timo app. This helps you to avoid the following 3 problems: having to visit a bank, having to depend on the bank for every application step and usage, having to wait a certain amount of time.

How is it possible that you can just use the Timo app to apply for and use this installment scheme? This is because all eligible transactions that can be converted into installments will be labelled as “Create Installment” in the Timo app. You only need to create an installment for this payment and choose your repayment period: 3, 6 or 12 months. You can also monitor the status of the monthly payments you need to make easily in the app.

Find out more about qualification criteria and how to apply here.

Open a Timo account to sign up for a Timo Mastercard here.

2. APPLICABLE AT EVERY LOCATION NATIONWIDE

Once you have completed your application for Timo Mastercard installment scheme, every following eligible transaction with a minimum value of 3.000.000 VND can then be easily converted into installments. Better yet, this feature can be used nationwide and is not restricted to any location.

The installment scheme of Timo Mastercard does not only apply for Timo’s partners. As long as your transaction is made within Vietnam (online or at the store) and considered to be eligible, such transactions can be converted into installments.

In addition to unlimited locations of where the scheme can be applied, you are also not limited to locations where you can track your payments as the Timo app will automatically update all necessary notifications to users.

Find out more about the terms and conditions of Timo Mastercard installment scheme here.

Open a Timo account to sign up for a Timo Mastercard here.

3. CONVENIENT AND FLEXIBLE IN PAYMENT

The flexibility of payment is demonstrated through several different utilities. The first flexibility lies in the fact that any of your eligible transactions with a minimum value of 3.000.000 VND and above can be converted into installments. You wouldn’t need to wait a long time before buying something you want, nor have to worry about spending a large portion of your credit limit on one thing.  

Additionally, to help you choose a repayment period that suits your financial capability, we also offer 3 different installment repayment periods, including: 3, 6 and 12 months. You are also in complete control of your repayment. At every active installment, you can clearly see all the important information you need to know, such as: remaining repayment time, due date, monthly payment, total payment, etc. You can also choose to pay early before the end of your repayment period.

With these 3 outstanding benefits of installment scheme, you can easily manage your spending and enjoy the pleasure of getting what you want at anytime you want. Find out more about Timo Mastercard here.

Open a Timo account to sign up for a Timo Mastercard here.

Timo

  • Did you know? 

    To help you save time and money so you can live your life instead of spending it at a bank, Timo digitalizes the majority of regular banking transactions so you can bank anywhere and anytime. Here are some of the highlights that you can look forward to: 

    Free ATM withdrawals/money transfer

    Free annual fee for Timo Debit cards 

    Smart online saving tools with competitive interest rates

    Convenient Timo Mastercard with attractive benefits

    Get an overdraft loan within 30 minutes via the Timo app

    Send a payment request, lock/unlock your cards, pay bills right within the app 

Service fees related to banking in particular and service fees in general are always a concern for us as we want to know specifically where we spend our money and to be in control of every expense we make. Understanding this concern, Timo always prioritizes fee transparency to make sure your digital banking experience is clear and trustworthy.

Join us in finding out the true meaning of fee transparency at Timo in the article below.

Don’t have an account? Join Timo here to enjoy a transparent banking experience.

1. CHARGES OR NO CHARGES: ALL INFORMATION RELATED TO FEES IS PUBLIC AND ANNOUNCED TO CUSTOMERS

Every bank account holder has the right to know clearly the FREE fees and the charged fees at their chosen bank. This is why, at Timo, we demonstrate fee transparency through keeping uncharged fees and charged fees updated on all of our official communication channels, including: Facebook, website and emails sent to our customers.

For instance, you can clearly see the fees that are not charged with your Timo Debit card here. For Timo Mastercard, all the free fees and charged fees are clearly listed down here. For Fast Cash, the applicable interest rate will be sent to your registered email after you complete your application in the Timo app.

Don’t have an account? Join Timo here to enjoy a transparent banking experience.

2. FREE FEES AND CHARGED FEES FOR TIMO DEBIT CARD & TIMO MASTERCARD

To help you understand better about Timo’s current free fees and charged fees, here are the main fees not charged and charged associated with Timo Debit card and Timo Mastercard.

NO FEES

For Timo Spend Account and Timo Debit Card

– Card issuance fee: To get yourself a Timo Debit card, you only need to complete your online application here and pick up your Timo Debit Card at the nearest Timo Hangout without having to pay for any other fee.

– Annual fee: This is known as the annual maintenance fee that other banks usually charge at 50.000 VND to 100.000 VND per card. However, currently there is no annual fee associated with Timo Debit Card.

– ATM withdrawal fee: Currently it is free to withdraw money from your Timo Debit card at more than 17,000 ATMs in Vietnam.

– Money transfer fee: Moving money from your Timo Spend Account to more than 40 banks in the NAPAS system is currently free.

– POS transaction fee: Currently it is completely free to swipe your Timo Debit card at any POS in Vietnam.

For Timo Mastercard

– Card issuance fee: Issuance fee for credit cards can vary depending on regulations of different banks. Each credit card type and its limit will have the corresponding issuance fees. However, there is currently no card issuance fee for Timo Mastercard.

– First year annual fee: Timo waives the first year’s annual fee for Timo Mastercard holders if within the first 30 days from the issuing date, a minimum of 3 transactions with a minimum value of 300.000 VND per transaction are made. If this condition is not met, you will be charged an amount of 440.000 VND.

– Interest for your first 45 days of use is currently waived.

– Card closure fee: 0

– Replacement of expired card fee: 0

– Monthly statement fee: 0

Find out more about Timo Mastercard’s fee schedule here.

CHARGED FEES

For Timo Spend Account and Timo Debit Card

– PIN & card reissuance: 55.000 VND per card or PIN

– Account balance confirmation: 30.000 VND

– Complaints about domestic money transfer transactions: 30.000 VND

Notes: The above fees are exclusive of VAT.

For Timo Mastercard

– Annual fee (from the second year): 400.000 VND per year

– Statement with official stamp: 80.000 VND

– Account confirmation per cardholder’s request: 50.000 VND

– ATM withdrawal fee: 4% (minimum: 50.000 VND)

– Late payment: 6% (minimum: 100.000 VND)

Notes: the above fees are exclusive of VAT. Find out more about Timo Mastercard’s fee schedule here.

Don’t have an account? Join Timo here to enjoy a transparent banking experience.

3. TIMO – NO HIDDEN FEE ASSOCIATED WITH ANY BANKING SERVICE AND PRODUCT

Fee transparency, specifically in clear announcements and updates about fees are our responsibility and goal. Additionally, to eliminate as many unpleasant experiences of customers as possible, Timo would always try to promptly communicate to our customers of any change in fees schedules.

If you would like to know more about fees Timo does not charge and those they do charge, you can easily find all the information you need via our official communication channels. All important information related to fees is publicized by us. If you need support, you can always contact our Timo Care Team at 1800 6788 (toll free) or via care@timo.vn.

  • Did you know? 

    To help you save time and money so you can live your life instead of spending it at a bank, Timo digitalizes the majority of regular banking transactions so you can bank anywhere and anytime. Here are some of the highlights that you can look forward to: 

    Free ATM withdrawals/money transfer

    Free annual fee for Timo Debit cards 

    Smart online saving tools with competitive interest rates

    Convenient Timo Mastercard with attractive benefits

    Get an overdraft loan within 30 minutes via the Timo app

    Send a payment request, lock/unlock your cards, pay bills right within the app 

Timo

 

To make it easier for you to arrange your time to visit us at Timo Hangout when you need to pick up your card or advice from our Timo Care Representative, please refer to the working hours of our Timo Hangouts in Ho Chi, Ha Noi, Da Nang & Can Tho below.

Timo Hangout Ho Chi Minh

194D-E Pasteur, Ward 6, District 3

Monday – Saturday: 9:00 – 18:00

Timo Hangout Hanoi

VinaFor Building, Floor 1, 127 Lo Duc, Hai Ba Trung

Monday – Saturday: 9:00 – 18:00

Timo Hangout Da Nang

43-45 Nguyen Van Linh, Binh Hien, Hai Chau

Monday – Friday: 8:30 – 12:00, 13:00 – 17:30

Saturday: 8:30 – 12:00

Timo Hangout Can Tho

Ground Floor, 81-83 Tran Van Kheo, Cai Khe, Ninh Kieu

Monday – Friday: 8:30 – 12:00, 13:00 – 17:30

Saturday: 8:30 – 12:00

Every Timo Hangout is closed on Sunday.

If you have any question, please contact us via our hotline at 1800 6788 or email to care@timo.vn.