Updated Notice! Timo Hangouts will be closed on 06/06/2020 due to a system upgrade from 05/06/2020 to 07/06/2020

System Instability due to VP Bank’s system upgrade between 05/06 -07/06

Due to the VP Bank system upgrade over the weekend, we’re currently experiencing irregular performance in the Timo App.  As a result, you may not be able to log in or make any transactions in the app. 

We have been assured by our partner bank that they are working as quickly as possible to resolve this issue.  We advise  you to refrain from making any non-essential transactions at this time to avoid issues. 

If you experience any errors while making transactions, we recommend that you  AVOID retrying them and wait for a few hours before trying again. In case, you need to perform an urgent transaction, please email us on care@timo.vn, inbox us via Facebook or call our Hotline on 1800 6788 between 08AM – 08PM (Mon – Sat) and from 08AM – 05PM (Sundays) for support. 

We will notify you when the system stability has been restored.

TIMO HANGOUT WORKING HOURS

Timo would like to inform you of a system upgrade scheduled by VP Bank from 05/06/2020 to 07/06/2020 which will result in a temporary interruption of services. Please take note of some details of the upgrade and its impact, so you can better prepare yourself:  

DateTimeDetails
06/06/2020 All Day Timo Hangouts in HCM, Ha Noi, Da Nang and Can Tho will be closed
08/06/2020 All Day Timo Hangouts in HCM, Ha Noi, Da Nang and Can Tho will reopen as usual

DISRUPTION OF SERVICES

Date Start timeEnd timeDetails
05/06/2020 – 07/06/2020 From 22:00To 08:00 Due to expected system instability during this time,
you may experience a disruption in all digital banking services and cannot conduct the following :
– Opening a new term deposit
– Applying for a new Fast Cash loan
– Settling your Fast Cash loan
05/06/2020 From 22:00 To 22:30 All digital & card-related services will be temporarily interrupted
06/06/2020 From 13:00 To 14:00 All digital & card-related services will be temporarily interrupted

As this is a big upgrade, we recommend that you avoid making any transactions during the entire period from 22:00 on 05/06/2020 to 08:00 on 07/06/2020. In case you encounter any issues or technical difficulties during this time, we advise you NOT to try again and wait for the upgrade to end

SOME QUICK TIPS

  • Ensure that you make all your transactions like withdrawals, moving money or POS swipes etc before 16:00 on 05/06/2020 to avoid being affected by this upgrade.
  • Make all your Credit Card payments or bill payments before the upgrade begins if they are due on these dates
  • After 08:00 on 07/06/2020, if you experience any issues, please contact us or wait a few hours before trying again.

If you experience any issues, email us on care@timo.vn, inbox us via Facebook or call our Hotline on 1800 6788 between 08AM – 08PM (Mon – Sat) and from 08AM – 05PM (Sundays). 

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Important Announcement! System downtime on 16/05 & 17/05

Timo would like to inform you of a temporary interruption of services due to VPbank’s scheduled system maintenance as follows: 

DateTime
16/05/2020 From 05:30 to 06:00
17/05/2020 From 05:30 to 06:00

During this time, all banking services including digital & card-related services will be temporarily interrupted. All services will be back online after the specified times and you can continue to bank as usual. If you notice any issues, we advise you NOT to retry any transaction immediately and wait for a few hours before trying again. If the problem persists, email us on care@timo.vn, inbox us via Facebook or call our Hotline on 1800 6788 and we will get back to you.

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Important Announcement! System downtime on 16/05 & 17/05

Timo would like to inform you of a temporary interruption of services due to VPbank’s scheduled system maintenance as follows: 

DateTime
16/05/2020 From 05:30 to 06:00
17/05/2020 From 05:30 to 06:00

During this time, all banking services including digital & card-related services will be temporarily interrupted. All services will be back online after the specified times and you can continue to bank as usual. If you notice any issues, we advise you NOT to retry any transaction immediately and wait for a few hours before trying again. If the problem persists, email us on care@timo.vn, inbox us via Facebook or call our Hotline on 1800 6788 and we will get back to you.

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Safety & preventive measures to cope with Covid-19 at Timo!

As directed by the Prime Minister, the social distancing restriction has been relaxed. This means you can now visit a Timo Hangout for your banking needs. However, as your safety and that of our staff are of utmost importance, Timo will continue to apply safety and preventive measures as instructed by the Government. Therefore, from now until the end of May, Timo encourages customers to follow these instructions when visiting a Timo Hangout for their banking requirements:

For current customers:

Our Timo Hangouts are open and ready to serve all of you with any banking needs as usual. As we’re implementing preventive measures, you may be required to wait a short while before being served. Timo still recommends that customers use digital banking services via the Timo mobile or web app for non-essential services like Fund Transfers, Cash Deposits, Updating Information, etc. 

List of non-essential services & essential services for you to familiarize yourselves:

Services that can be done online or in App Services which requires a customer to visit a Hangout
– Fund transfer/ Move money
– Cash deposit (you can add money to your Timo account by transferring online)
– Find CDMs/ATMs locations 
– Pay utility bills 
– Top up your phone or others’ phones.
– Send Payment Requests to share money after a meal, shopping, sharing a service…
– Lock/Unlock your Debit card/Mastercard in the app or by Quick Actions feature.
– Lock/Unlock ecommerce payments in app.
– Reset PIN 
– Log-in to Timo with new devices when you lose the old one.
– Dispute a transaction or create an inquiry (Web app or call our Hotline 1800 6788)
– Request documents online (Web app), get your documents by email or have them delivered to your home address (Balance confirmation with stamp/ Account statement with stamp/ Remittance confirmation with stamp)
– Create/Withdraw your Savings online.
– Find the interest rate in the app.
– Apply for a Fast Cash online. 		– Reissue your card/PIN.
– Dispute a charge in more detail.
– Complete registration for a Timo Mastercard by signing the form and submitting documents.
– Update your TRC, Phone Number or Email details.
– Withdraw cash from a Timo ATM.  

For new customers:

Joining Timo online will still be possible. However, from now until the end of May, instead of booking your schedule to visit a Timo Hangout online, our staff will contact you to book an appointment. 

We request any customer visiting a Hangout, to please wear a mask, sanitize your hands and let us check your temperature before entering. And while the social distancing directive may be relaxed, we should all be on guard and protect ourselves by following basic guidelines: 

  • Please stay at home and only go out if necessary or in case of an emergency. 
  • Please keep a distance of at least 1m with others when you have to go out or queue up. 
  • Please avoid gathering of more than 20 people in a public area. 
  • Be vigilant and refrain from responding to requests from banks or other regulatory bodies asking for your personal bank details, as fraudsters could access your bank accounts/cards with these credentials. Read more about how to protect yourself from fraudsters here 

With your cooperation and support, together we can overcome the Covid-19 pandemic and return to our daily lives. 

If you have any questions or concerns, please feel free to reach out to us via our Hotline on 1800 6788, via our Facebook Inbox or via email at care@timo.vn. 

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Announcement: Timo’s working hours on Reunification & International Labor Days 2020

Dear our valued customers,

Timo would like to inform our Timo Hangouts and Timo Care working hours on Reunification & International Labor Days 2020 as follows:

Closing date & time
Date Time
30.04.2020 – 02.05.2020 All day
Re-open date & time
04.05.2020 08:30 am

If you have any issues or concerns, please send an email to care@timo.vn or inbox our Facebook and we will get back to you at the earliest. You can still enjoy uninterrupted services and use of the Timo app and my.timo.vn as usual.

SOME TIPS AND SUGGESTIONS TO ACCESS YOUR FUNDS

– You can visit any local bank’s ATM to withdraw funds as you require without any fees. You can also access the Timo ATM located outside the Timo Hangout (Ho Chi Minh city branch) as usual. 

– If you want to deposit cash into your account we recommend you do this on or before 29.04.2020 either through a bank transfer or at a VP Bank branch before 15:00 hrs on the same day. 

– How to find VPBank Branches around you? Here is a link to all the VPBank branches: https://www.vpbank.com.vn/locations?target=en (type the district you are staying at the left box, press enter, Ex: Tan Binh > Enter)

While you are on your holidays, please continue to be on the alert and protect your bank details from fraudsters. Find out more details here.

Hope you have safe holidays on this year’s Reunification & International Labor Days!

Sincerely,

Timo Team.

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Important information: Protect your bank account from fraudsters

We would like to inform you of an ongoing threat of fraudsters tricking customers by asking them to click on a fake link which results in their money getting stolen from their bank accounts or cards.

Our main priority is making sure that you are safe and secure when it comes to your banking details and urge you to be vigilant and refrain from responding to such requests.

HOW FRAUDSTERS ATTEMPT TO STEAL YOUR INFORMATION

  • A common trick is that the victim will receive a message (via text message, email, chat via facebook messenger or a phone call…) with content specific to receiving deposits from relatives abroad, payment for goods, notification of winnings or to split winnings.
  • Each request requires the victim to access a website link in order to receive these funds.
  • Once the link is clicked, the victim will be prompted to enter their bank account login credentials (Username, Password) after which the Website will prompt for an OTP to be entered.
  • The innocent victim enters the OTP sent to their phone on this website.
  • Unknown to the victim, the fraudsters have captured the victims login credentials, logged into their account and made a transaction such as move money or apply for Fast cash which generates an OTP code. 
  • The victim innocently inputs the OTP on the Website and this approves the transaction made by the fraudster to Move Money or apply for a Loan etc.

We want all our customers to be aware and vigilant and absolutely DO NOT ACCESS suspicious links sent via SMS messages, Chat apps or an email address NOT REGISTERED as the official Timo email.

Timo or VP Bank will never ask for your personal details, including your credit or debit card number, 3 digit security code (CVV) for your card, One-Time Password (OTP), ATM PIN, Quick Code or username and password either via a phone call, via link or any other channel.

TIPS TO SAFEGUARD YOUR CONFIDENTIAL BANKING INFORMATION

  1. REGULARLY CHANGE your password/PIN/ Quick code. Make your password unique and hard to guess by adding in symbols (!@#$) and numbers.
  2. NEVER use the same username and password on different websites, especially for banking
  3. NEVER SHARE your password / PIN / Quick Code / OTP with anyone! Neither Timo nor VP Bank WOULD EVER ask for such information. 
  4. ALWAYS access Timo via the App or via the website www.timo.vn into your web browser, NEVER by clicking on a hyperlink.
  5. DO NOT CLICK OR FORWARD links in emails, SMS or chat/WhatsApp messages if you doubt the authenticity of such links.
  6. DO NOT SHARE  your confidential personal and banking details with any third party via phone, messaging apps or email. 
  7. NEVER SHARE or post a picture of your card number to the public.
  8. LOCK YOUR CARD right in the Timo App (Manage Cards section) in case of loss or you realize any suspicious activity.

In case you encounter any of these situations or notice any suspicious activity related to your bank account, please call us immediately via Hotline 1800 6788 (domestic toll free) or +8428 7300 8466 (overseas) for assistance.

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As per the official notice from the Government, Timo is implementing “social distancing”

The world has literally gone into quarantine due to the COVID-19 outbreak. This is an unprecedented crisis situation in terms of breadth and scale, from a global health, social and economic standpoint.

Under the official regulation on implementing preventive and safety measures during COVID-19 as promulgated by the Vietnamese Government on 31/03/2020, Timo will also enforce “social distancing” measures to protect our customers and Timo staff.

Therefore, from 01/04/2020 to 22/04/2020, Timo encourages customers to follow these instructions to make banking transactions:

For current customers:

The Timo Hangouts still remains open but only serves customers with essential banking needs such as reissue your card/PIN or dispute a charge. As we are limiting customers from visiting a Timo Hangout, you may be asked to wait for a while before we can serve you, should you choose to visit us.

For non-essential banking services like Fund Transfers, Cash Deposits, Updating Information, etc, Timo recommends that customers use digital banking services instead. 

List of essential banking and non-essential banking services:

Services that can be done online or in AppServices which requires a customer to visit a Hangout
– Fund transfer/ Move money
– Cash deposit (you can add money to your Timo account by transferring online)
– Find CDMs/ATMs locations 
– Pay utility bills 
– Top up your phone or others’ phones.
– Send Payment Requests to share money after a meal, shopping, sharing a service…
– Lock/Unlock your Debit card/Mastercard in the app or by Quick Actions feature.
– Lock/Unlock e-commerce payments in-app.
– Reset PIN 
– Log-in to Timo with new devices when you lose the old one.
– Dispute a transaction or create an inquiry (Web app or call our Hotline 1800 6788)
– Request documents online (Web app), get your documents by email or have them delivered to your home address (Balance confirmation with stamp/ Account statement with stamp/ Remittance confirmation with stamp)
– Create/Withdraw your Savings online.
– Find the interest rate in the app.
– Apply for a Fast Cash online. 		– Reissue your card/PIN.
– Dispute a charge in more detail.
– Complete registration for a Timo Mastercard by signing the form and submitting documents.
– Update your TRC, Phone Number or Email details.
– Withdraw cash from a Timo ATM.  

Note: from 01/04/2020 to 22/04/2020, operation hours of Timo Hangouts in Ha Noi and Ho Chi Minh city will be temporarily changed to 9:00 – 18:00 from Monday to Saturday. Timo Hangouts in Da Nang and Can Tho operation hours remain unchanged.

For new customers:

Joining Timo online will still be possible, however you will need to wait after 22/04/2020 to visit the Timo Hangout to complete the process and pick up your card.

Please note that from 01/04/2020, Timo Hangout Hanoi and Ho Chi Minh city will temporarily work from 9.00am to 18.00. Timo Hangout Da Nang and Can Tho still operate as usual.

Besides, Timo recommends all customers strictly follow instructions from the government as below to protect yourself and people around you: 

  • Please stay at home at all times, only go out to buy necessary things such as food & beverages, medicine or emergency situations. 
  • Please keep a distance of at least 2m with others when you have to go out or queue up. 
  • Please avoid gatherings of more than 2 people in a public area. 

We know this is a hard time for all of us but Timo hopes with your cooperation and understanding, together we can overcome the COVID-19 pandemic. 

If you have any questions or concerns, please feel free to reach out to us via our Hotline on 1800 6788.

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As per the official notice from the Government, Timo is implementing "social distancing"

The world has literally gone into quarantine due to the COVID-19 outbreak. This is an unprecedented crisis situation in terms of breadth and scale, from a global health, social and economic standpoint.

Under the official regulation on implementing preventive and safety measures during COVID-19 as promulgated by the Vietnamese Government on 31/03/2020, Timo will also enforce “social distancing” measures to protect our customers and Timo staff.

Therefore, from 01/04/2020 to 22/04/2020, Timo encourages customers to follow these instructions to make banking transactions:

For current customers:

The Timo Hangouts still remains open but only serves customers with essential banking needs such as reissue your card/PIN or dispute a charge. As we are limiting customers from visiting a Timo Hangout, you may be asked to wait for a while before we can serve you, should you choose to visit us.

For non-essential banking services like Fund Transfers, Cash Deposits, Updating Information, etc, Timo recommends that customers use digital banking services instead. 

List of essential banking and non-essential banking services:

Services that can be done online or in AppServices which requires a customer to visit a Hangout
– Fund transfer/ Move money
– Cash deposit (you can add money to your Timo account by transferring online)
– Find CDMs/ATMs locations 
– Pay utility bills 
– Top up your phone or others’ phones.
– Send Payment Requests to share money after a meal, shopping, sharing a service…
– Lock/Unlock your Debit card/Mastercard in the app or by Quick Actions feature.
– Lock/Unlock e-commerce payments in-app.
– Reset PIN 
– Log-in to Timo with new devices when you lose the old one.
– Dispute a transaction or create an inquiry (Web app or call our Hotline 1800 6788)
– Request documents online (Web app), get your documents by email or have them delivered to your home address (Balance confirmation with stamp/ Account statement with stamp/ Remittance confirmation with stamp)
– Create/Withdraw your Savings online.
– Find the interest rate in the app.
– Apply for a Fast Cash online. 		– Reissue your card/PIN.
– Dispute a charge in more detail.
– Complete registration for a Timo Mastercard by signing the form and submitting documents.
– Update your TRC, Phone Number or Email details.
– Withdraw cash from a Timo ATM.  

Note: from 01/04/2020 to 22/04/2020, operation hours of Timo Hangouts in Ha Noi and Ho Chi Minh city will be temporarily changed to 9:00 – 18:00 from Monday to Saturday. Timo Hangouts in Da Nang and Can Tho operation hours remain unchanged.

For new customers:

Joining Timo online will still be possible, however you will need to wait after 22/04/2020 to visit the Timo Hangout to complete the process and pick up your card.

Please note that from 01/04/2020, Timo Hangout Hanoi and Ho Chi Minh city will temporarily work from 9.00am to 18.00. Timo Hangout Da Nang and Can Tho still operate as usual.

Besides, Timo recommends all customers strictly follow instructions from the government as below to protect yourself and people around you: 

  • Please stay at home at all times, only go out to buy necessary things such as food & beverages, medicine or emergency situations. 
  • Please keep a distance of at least 2m with others when you have to go out or queue up. 
  • Please avoid gatherings of more than 2 people in a public area. 

We know this is a hard time for all of us but Timo hopes with your cooperation and understanding, together we can overcome the COVID-19 pandemic. 

If you have any questions or concerns, please feel free to reach out to us via our Hotline on 1800 6788, via our Facebook Inbox or via email at care@timo.vn. 

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Preventive measures implemented and how you can go about your daily life by banking with Timo

Timo is taking steps to limit close proximity interactions and gatherings in public spaces as much as possible with a view towards safety for our customers and staff.

We will remain open and available to serve all current customers during this time, however between 17/03/2020 to 31/03/2020, we request new customers to refrain from visiting a Timo Hangout if possible duringat this time. Joining Timo online will still be possible, however you will need to wait a few weeks before coming to the Timo Hangout to complete the process and pick up your card.

We encourage current customers to avoid visiting the Hangout for non essential banking services and use digital banking services instead. By banking with Timo you can take advantage of the variety of Online Banking services available within your App. Here is a list of them for you to familiarize yourselves.

Services that can be done online or in App Services which requires a customer to visit a Hangout
– Fund transfer/ Move money
– Cash deposit (you can add money to your Timo account by transferring online)
– Find CDMs/ATMs locations 
– Pay utility bills 
– Top up your phone or others’ phones.
– Send Payment Requests to share money after a meal, shopping, sharing a service…
– Lock/Unlock your Debit card/Mastercard in the app or by Quick Actions feature.
– Lock/Unlock ecommerce payments in app.
– Reset PIN 
– Log-in to Timo with new devices when you lose the old one.
– Dispute a transaction or create an inquiry (Web app or call our Hotline 1800 6788)
– Request documents online (Web app), get your documents by email or have them delivered to your home address (Balance confirmation with stamp/ Account statement with stamp/ Remittance confirmation with stamp)
– Create/Withdraw your Savings online.
– Find the interest rate in the app.
– Apply for a Fast Cash online. 		– Reissue your card/PIN.
– Dispute a charge in more detail.
– Complete registration for a Timo Mastercard by signing the form and submitting documents.
– Update your TRC, Phone Number or Email details.
– Withdraw cash from a Timo ATM.  

As per the guidance of the Government and the Ministry of Health, we encourage all customers to use online banking services as much as possible, however should you need to visit in person, we are open and ready to serve you as usual.

Do spend a moment to read a few of our guidelines to follow while visiting a Hangout to ensure the health and safety of you and others around you.

  • Please wear a mask at all times, especially when visiting a Timo Hangout
  • Please sanitize your hands at the entrance to a Timo Hangout 
  • Please allow our security guards to check your temperature prior to entering a Timo Hangout

If you have any questions or concerns, please feel free to reach out to us via our Hotline on 1800 6788, via our Facebook Inbox or via email at care@timo.vn. 

Together with your cooperation we can help prevent the spread of COVID-19 among our community!

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How to carry out a self-evaluation of your credit card?

Credit cards are no longer an unfamiliar product to our generation in today’s modern world. In addition to regular debit cards, credit cards contribute to the effective management and use of people’s personal finance. As everyone has a different lifestyle and spending habits, every credit cardholder’s experience and evaluation of their own credit cards might be different to others.

If you also own a credit card, read the article below to get some tips on how to carry out a self-evaluation of your credit card.

How do you know if you are satisfied with your current credit card?

To evaluate your credit card experience, the first thing you need to do is analyze how your credit card plays a role in your daily life. In addition to being a replacement for cash, does your credit card provide other functions that can actively support your daily life? Below are a few suggestions for you to apply and evaluate your credit card experience.

1 – Is your credit card your “unlimited” financial support tool?

As a replacement for cash, is your current credit card good enough to be considered an “unlimited” financial support tool?

The lack of limitation we refer to here should be evaluated based on the types of transactions and the territories applied. An ideal credit card should help you be more proactive in different payment ways, whether online, via the POS or at an ATM machine. An ideal credit card should give you the peace of mind that, no matter where you are in the world, not having cash is not that big of a deal.

In addition to the above factors, does your current credit card allow you to withdraw cash in urgent situations? Additional charges associated with cash withdrawal from a credit card might be unavoidable as the nature of credit cards is not for cash withdrawal. However, an ideal credit card should still support you in situations when cash withdrawal is required.

2 – Does your current credit card offer a flexible installment scheme?

As the credit limit is fixed every month until you apply for a credit limit increase, shopping with a credit card can sometimes stress you out when you have to think twice about buying something that you really need/want and using most of your monthly credit limit. Hence, an ideal credit card should help you solve this problem with a flexible installment scheme. The flexibility here should be evaluated based on a variety of factors, including: the list of products/service providers where the scheme can be applied, repayment term, application process, approval length of time. The installment scheme should not be considered flexible if there is a limit to where the scheme can be applied, or if it takes a long time for the application to be approved.

3 – Does your current credit card provide a convenient card management feature?

Your credit card can normally be managed via Internet Banking or the mobile app of the bank you are using. This management feature can be used as one of the factors to evaluate your credit card experience.

An ideal credit card should allow you to easily track the transactions you have made in order to help you manage your personal finance more efficiently. An ideal credit card should also make the repayment process simple and flexible for you.

4 – Is your current credit card protected with several security layers?

One of the factors that cannot be left out of the evaluation is the security of your credit card. As most credit cards can be used for online payments, the credit card you currently own should be equipped with different security layers to ensure that your card and bank account are not compromised.

One of the essential security layers is the verification step – OTP/iOTP. OTP/iOTP should always be required for every transaction or activity that is related to your card and bank account’s safety and your credit limit. Additionally, an ideal credit card should allow you to be proactive in locking your credit card immediately in urgent situations instead of having to wait for support from the bank.

TIMO MASTERCARD – KEEP UP WITH THE SPEED OF YOUR LIFE

With hope to be a valuable assistant on every lone of your journeys, the Timo Mastercard is designed with several smart features and outstanding benefits, such as:  

– Can be used worldwide and support cardholders with cash withdrawal of up to 40% of the credit limit

– Provide a flexible installment scheme that can be applied at every merchant in Vietnam. Any eligible transaction via your Timo Mastercard from 3.000.000 VND and above can be converted into an installment with flexible terms of 3, 6 or 12 months. The review process is carried out in 01 working day.

– The Timo app is user-friendly and shows all the transactions carried out from the Timo Mastercard in the most transparent and clear way. Cardholders can easily be proactive in their repayment as they can settle a part of their repayment for their monthly credit limit right in the app before receiving their monthly statement.

– Provide several layers of security – lock/unlock card in the app, enable/disable online payments for their Timo mastercard, OTP/iOTP is required for every transaction/activity.

Find out more about Timo Mastercard here.

Hopefully the above article will help you to carry out an effective self-evaluation for your credit card. If you are a modern person looking for “like-minded companions”, don’t hesitate to learn more about Timo Mastercard!

 

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