V. Timo’s responsibilities

  1. Timo shall endeavour to ensure that all information pertaining to your Account is presented as accurate as possible. Notwithstanding this, you acknowledge that Timo does not warrant the accuracy of the information. Should you have reason to believe that the information is inaccurate, therefore, Timo shall have the responsibility to provide you with your account information upon request.
  2. Timo shall automatically convert incoming foreign currency transfers into Vietnam Dong using the conversion rate for the day of settlement. You hereby authorise Timo to make such conversion.
  3. Timo takes reasonable measures to help protect all confidential information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. Additionally, Timo implements policies designed to protect the confidentiality and security of your non-public personal information.  Timo limits access to your non-public personal information to employees that have a business reason to know such information, and implements security practices and procedures designed to protect the confidentiality and security of such information and prohibit unlawful disclosure of such information in accordance with its policies. Timo shall only disclose your information upon authorised and lawful requests.
  4. Other than the cases stated in these Terms and Conditions or permitted by National Laws and Regulations, Timo shall not sell, disclose or leak your information without your consent.
  5. Timo protects your information safely in a high security data centre, adhering to stringent security controls, measures and protocols to safeguard the privacy of your information. While Timo shall use its best efforts to ensure that the privacy of all information is kept secure, please note that it is an accepted fact that no data transmission conducted over the Internet and/or through other electronic channels can be guaranteed to be wholly secure.  As such, please ensure that your information is not accessible or disclosed to anyone.  Further thereto, Timo shall neither be held responsible nor liable for any damages or losses which you may suffer, whether directly or indirectly, as a result of the said information being stolen, tampered with, copied, abused, misused or otherwise violated.
  6. Timo shall respond promptly to your complaints and inquiries related to Timo Services, and endeavour to resolve promptly.
  7. Other responsibilities under National Laws and Regulations.