Article 8. Rights and Obligations of the Customer

/in /by

1- Rights of the Customer

  1. To be entitled to insurance on deposit in accordance with the law;
  2. To be paid in full and on time with respect to the interests and principal as prescribed in the Term Deposit Agreement and the General Conditions;
  3. To transfer the ownership of the Deposit in case of obtaining the consent of VPBank. The ownership of Deposit shall be transferred in accordance with VPBank’s regulations at the time of transfer;
  4. To pledge the Deposit for the purpose of borrowing at VPBank or other credit institutions (if approved by VPBank, credit institution); to use the Deposit as collateral for obligations of the Customer and/or third party at VPBank in accordance with VPBank’s regulations from time to time;
  5. To have other rights as prescribed by the law.

2- Obligations of the Customer

  1. To be responsible for the legality and other related issues to the origin of Deposit in VPBank;
  2. To strictly implement committed agreements with VPBank and avide by VPBank’s regulations from time to time;
  3. To provide VPBank with all information, documents and information according to the reasonable request of VPBank from time to time;
  4. To give advance notice of prior withdrawal request according to the Term Deposit Agreement and General Conditions and VPBank’s regulations;
  5. To pay fees (including the transfer fee), costs incurred (if any) from the implementation of the Term Deposit Agreement, General Conditions in accordance with VPBank’s regulations and mutual agreements of the Parties in the Term Deposit Agreement and General Conditions;
  6. To ensure that the deposit account and deposit receiving account are of the Customer’s own with accurate information as stated in the Term Deposit Agreement;
  7. Not to make any change of Deposit information, Due date earlier than the Due Date specified in the Deposit Agreement, except for cases that VPBank notifies and requests the Customer to perform early payment or not to continue to extend the Deposit duration as stipulated in the Term Deposit Agreement; General Conditions;
  8. To be responsible for resolving all disputes, complaints and claims related to the Deposit at VPBank;
  9. When there is any change in the Customer’s information, including but not limited to Customer-related information such as: Customer Verification Document number, permanent address, telephone number, etc., the Customer must go to the Timo Channel’s transaction points to register for amendments/additions to information as soon as there is any change;
  10. To fulfill other obligations as stipulated in the Term Deposit Agreement, General Conditions, Digital banking service agreement, VPBank’s regulations and provisions of the law of Vietnam.