Article 7. Safety and security assurance during using Account
1. To ensure safety and security in use of Account, Customer must be responsible to:
a. Protect the information about Customer’s Account, not transfer Customer’s Account to the third party unless required by state competent authority and/or regulated specifically in Contract.
b. Not allow other to use Account, not transfer Account to other, pledge/mortgage Account to any organization, individual.
c. Comply with guidance, transaction process of VPBank when performing Account transaction. Customer must sign in accordance with the specimen signature at VPBank when performing Account transaction required Customer’s signature. Customer agrees that to ensure safety for asset and transaction of Customer, Customer shall request VPBank to perform necessary measure of verification and/or temporarily lock, refuse transaction when VPBank finds out the Customer’s signature on transaction document does not match the specimen signature registered at VPBank.
d. In case Customer performs transaction via Card connected with Account or via electronic instruments, depending on each transaction, service performed by Customer, Customer shall require to use one or some of security factor respectively with customer verification method that such transaction, service requires including but not limited to information of account number, name of account holder, telephone, email registered by Customer at VPBank. Customer must be responsible to protect the above security factors, as well as take appropriate measures to prevent illegal use of such above security factors. Customer shall take responsibility for damage due disclosed, stolen, misused, etc security factors.
e. Customer shall take responsibility to preserve electronic devices used to connect to the system of VPBank and perform account transactions (computer, telephone, etc), Customer should not leave such devices that Customer uses for transaction in any time or allow any other person to use such devices until Customer signs out the system, transaction interface.
f. Notice and co-operate promptly with VPBank to handle the matters related to safety and security assurance of Account during using Account. To ensure safety of asset and transaction of Customer, Customer requests VPBank to perform reasonable measures such as temporarily locking Account, refusing account transaction when security factors of Customer are checked and replied inaccuracy after some certain accesses by the system.
g. Comply with other obligations, responsibilities under regulations of law on safety assurance and information security during using Account.
2. To ensure safety and security in use of Account, VPBank must be responsible to:
a. Perform measures of safety assurance, risk prevention for account transaction under rules, regulations of laws
b. Secure the information related to account activity in accordance with the General Transaction Terms and Conditions and provisions of laws.
c. Comply with other obligations, responsibilities under regulations of law on safety assurance and information security during using Account.
3. When the information about Account, about security factors of Account are disclosed, misused, Customer must promptly inform Timo via phone number (+8428) 7300 8466 (overseas) /1800 6788 (fee free) /other number under notice of Timo in each period or the nearest Timo’s transaction points. Customer requests VPBank to temporarily lock Account immediately when receiving notice of Customer or apply other measures of risk prevention and co-operate with relevant parties to perform other necessary professional measures to prevent possible damages.
