Article 2. Rights and obligations of Customer

1.     Rights of Customer

a.       Use the amount in spend account to perform legal, duly payment orders.

b.      Select to use payment instruments, services and payment utilities provided by VPBank in accordance with requirement, ability and regulations of laws.

c.       Authorize other to use spend account under regulations of Bank.

d.      Use Spend account to pay, withdraw cash and request VPBank to perform payment orders arising legally and validly within Debit balance and overdraft limit (if allowed).

e.       Request VPBank to provide information about payment transaction and balance of their spend account.

f.        Request VPBank to close, temporarily lock or change method of using spend account if necessary on the basic of complying with provisions of laws and relevant regulations

g.      Send notice to VPBank about any dispute of common spend account arising between common spend account holders (if any).

h.      Participate in preferential programs for Customer opening Spend account under regulations of VPBank.

i.        Receive interest rate on the amount in Spend account according to interest rate stipulated by VPBank, depending on characteristics of Account, balance of Account and in accordance with interest rate management regime of State Bank of Vietnam in each period.

j.        Other rights under the General Transaction Terms and Conditions and provisions of laws.

2.     Obligations of Customer

a.       Keep track of the balance in their spend account; compare with Debit advice, Credit advice or notice of balance account sent by Bank if Customer registers to us services of balance account notice at Bank.

b.      Promptly notify VPBank if Customer finds out any mistake, inaccuracy of their account or suspects that their account has been misused. Notices, claims, request of investigation related to Account and Account transaction are performed in the duration as regulated in Article 8 of the General Transaction Terms and Conditions. After this duration, if Customer fails to notify VPBank, Customer shall take full responsibility, bear all damages arising and agree to accept all possible consequence.

c.       Refund or co-operate with VPBank to refund the amount Credited in their spend account due to mistake, inaccuracies.

d.      Provide fully, clearly, exactly all information related to opening and use of spend account as well as other information at the request of VPBank in each period. Promptly notify and submit to Timo relevant documents in case there is any change of the registered information when requesting to use service or during using service. In case of no notification, if there is any risk, damage arising, Customer shall take full responsibility for mistake or misusing, cheating when using service due to their fault or not fully, rightly, exactly, promptly provide any change of information; commit bearing all risks including financial damage, costs arising due to providing wrong or inconsistent information.

e.       Not allowed to use account to perform transactions on such purposes such as: money laundering, terrorism financing, cheating, fraud and other law violations. Take responsibility before Bank and laws about money laundering, terrorism financing, fraud, counterfeiting, and other law violations of Customer and Account transactions related to money laundering, terrorism financing, fraud, counterfeiting, and other law violations.

f.        Fully conceive and commit bearing risks in case payment transaction, remittance of Customer are confiscated, sealed, suspended by any competent organization or authority in any country or any international organization (due to regarding factors such as embargoing/punishment, crimes, terrorism, terrorism financing, money laundering, objects applied court order, authority at foreign country or other reason under notice of the above authority/organization).

g.      Register the specimen signature used in transaction documents performed at Timo’s transaction points.

h.      Pay to VPBank all charges regarding opening and use of account, account management, issuance of debit card, use of e-banking service in accordance with regulations of VPBank in each period and provisions of laws. The schedule of charges shall be notified publicly on the website of Timo and Timo Application by VPBank.

i.        Ensure enough money in the account to perform prepared payment order. In case of overdraft agreement with VPBank, Customer shall perform relevant obligations when their payment excesses Credit balance in the account.

j.        Maintain the minimum balance in spend account under regulations of VPBank.

k.      Take responsibility for mistake or misusing, cheating when using payment service via account due to their fault.

l.        Comply with guidance of VPBank about preparing payment order and using payment instruments, performing payment transaction via account; using, transferring, filing transaction documents; ensuring safety solutions in payment stipulated by VPBank.

m.    Not lease, lend their account, or use their account to perform payment transactions for the amount that is proved about illegal origin.

n.      Comply with all terms and conditions in the General Transaction Terms and Conditions and other provisions of laws related to opening and use of Spend account.

o.      Other obligations under the General Transaction Terms and Conditions and provisions of laws.