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Regulation for foreigners regarding depositing cash in Timo cash deposit machines (CDMs)

According to Circular No. 16/2014/TT-NHNN of the State Bank of Vietnam guiding the use of accounts of foreign currency and Vietnamese dong at authorized banks for residents and non-residents, VPBank issued regulation No. 38/2016/QT-TGÐ, regarding procedures for cash collection and payment at the counters.

DEPOSITING CASH INTO TIMO CASH DEPOSIT MACHINES (CDMs)

All foreigners will no longer be able to deposit cash into a Timo Cash Deposit machine as per this circular. If you do try and deposit funds into a Timo CDM, your deposit will be rejected till the time you can prove the source of funds.
However if you have the proper documents to prove your source of funds, you can continue to deposit cash at ANY VPBank branch counter.

Here are the list of documents required by scenario:

No.

Scenario

Documents required proving the source of funds

1

Sources of money including salaries, bonuses, allowances, allowances and other income are salary and bonus nature

• An employment contract certified by the employer organization within the last 12 months

• Payroll / statement of wages in the last 12 months

2

Source of money from real estate (including income from buying, selling, transferring, leasing real estate or real estate

• Sale, transfer / lease contract is signed within 3 years up to the time of money transfer

• In case the real estate / estate is the common property of husband and wife during the marriage period; it is necessary to supplement the Property Division Agreement between husband and wife to determine the money owned by the sender

3

Source of money from securities stocks (including trading, transferring, contributing stocks, buying and selling securities)

• For income from transfer trading, equity contribution, transfer contract; equity capital contribution within 3 years up to the time of money transfer

• For income from trading securities: securities trading contracts; sub-book / statement of securities account within 3 years up to the time of remittance.

4

Source of money from savings deposit, savings book (including: savings deposit / bank savings book which has been active for 1 month prior to the time of money transfer)

• Receipts for closing savings books /accounts; or a bank account statement certified by the authorized person of the issuing bank or;
• A confirmation from the authorized person of the issuing bank in terms of time of savings book; depositor’s name, amount; currency; saving book serial number…
•Note:+ Customer must transfer their funds overseas within 7 days from the date of closing their savings account / savings book

VPBank will transfer money to foreigner accounts immediately upon receipt of all necessary documents. The service fee will apply as per VPBank’s regulation at that time.

When Timo’s customers deposit cash into their accounts at VPBank’s counter, fees will be applied under VPBank’s current regulation.

Deposit or Withdraw to/from Timo Spend account
at VPBank Branches outside of HCM city		0.02%
(Min 10,00 VND,
Max: 1,000,000 VND)
Transfer or Withdraw at VPBank Branches within
02 working days from deposit date
(amount greater than 1 Billion dong)		0.03%
(Min 10,000 VND,
Max: 1,000,000 VND)

DEPOSITS TOWARDS PAYMENT OF CREDIT CARD OUTSTANDING

If you are a Timo Mastercard holder, we would like to instruct you on how to make a payment towards your Timo Mastercard as an alternative option to making the payment via Timo App as following:

  • Customers can bring the original valid Passport and Visa to the nearest VPBank branch to make the deposit directly only to their Timo Mastercard. 
  • Note that a valid Visa/Temporary or Permanent resident card is required. 
  • If you are unable to provide these documents, you will need to come to Timo Hangout to update them with us prior to visiting the VPBank branch. 
  • Do try and make the necessary arrangements before the due date (November 4th, 2019) to avoid late fees and interest which may be incurred due to a late payment.

Please find the list of VPBank transaction offices nationwide here (https://www.vpbank.com.vn/locations?fbclid=IwAR0MiAmhJR9jmJRaq7nn9bkqClgBREvmXw0cg7OOA4lrmoIu0UienmiTO6c).

You can read the detailed Circular here. 

* Please note: This circular is only available in Vietnamese* https://thuvienphapluat.vn/van-ban/tien-te-ngan-hang/Thong-tu-16-2014-TT-NHNN-huong-dan-su-dung-tai-khoan-ngoai-te-dong-Viet-Nam-nguoi-cu-tru-khong-cu-tru-242207.aspx

Please call our Timo Care team on 1800 6788 or email us at care@timo.vn for more information.

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Latest updates of Timo Visa in the Timo app's 23rd version


Through every update of the app, we always try to add new features or update existing ones to enhance the customers’ experience. The most recent update of the app, the 23rd version, is no exception as there are several outstanding updates for the Timo Visa. For those who are planning to get a Timo Visa or those who already own a Timo Visa. Find out more about the 3 main updates for Timo Visa in the 23rd version of the app in the article below.
Open a Timo account to get a Timo Visa here.

1 – We will remind you of your appointment to collect your Timo Visa 


This is an additional feature to assist customers in the application process for a Timo Visa. For customers who always have a tight work schedule, forgetting an appointment can happen anytime. To help customers overcome this problem, we will remind you of your appointment with us via your smartphone.
Specifically, if you have an appointment to complete your Timo Visa application, you will be reminded of your appointment 2 hours before the appointment time. However, this will only happen if you allow us to send you push notifications to your phone.

2 – You can lock/unlock your card quickly and safely


Although this feature already exists in the Timo app, it has been updated to help you promptly prevent unauthorized access to your account and card through the Timo app. With the new update, you will not have to enter OTP/iOTP upon locking your Timo Visa. This is because, as you lock your card, it will be impossible for any authorized access to occur. Hence, we would like to help you get this done as quickly as possible. On the other hand, OTP/iOTP is required to unlock your Timo Visa as a verification step to ensure security.
To use this feature, go to the Manage Cards feature in the app and tap on either Lock This Card or Unlock This Card at Timo Visa. The card status will also be shown on the same screen to help you manage your card easily.
Open a Timo account to get a Timo Visa here.

3 – You can enable/disable e-commerce payments anytime, anywhere


To help you proactively protect your Timo Visa in a more comprehensive way, the 23rd version of the Timo app also offers the Enable/Disable E-commerce Payments feature for Timo Visa holders. With this feature, you can lock the online payment function of your card if you do not need to use your Timo Visa to make online payments. After disabling e-commerce payments, you will not be able to use your Timo Visa on any online platform and can only use your Timo Visa at ATMs or through POS swipes. When you want to use your Timo Visa online, you will need to enable e-commerce payments in the app first before being able to use your card for any online transaction.
Similar to the Lock/Unlock Your Card feature, this feature only requires you to enter OTP/iOTP for verification when you enable e-commerce payments. You would not need to carry out this step if you want to disable e-commerce payments from your Timo Visa.
The above updates of the Timo app’s 23rd version are put together to help you proactively protect your card and account better. With these updates, you can easily manage your shopping and spending activities with a few simple taps and swipes via the Timo app.
Open a Timo account to get a Timo Visa here.
Already own a Timo Debit Card and wish to apply for a Timo Visa? Find out more about Timo Visa here.

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3 OUTSTANDING BENEFITS OF TIMO MASTERCARD INSTALLMENT SCHEMES

When it comes to benefits of Timo Mastercard, the first benefit that would come to your mind is probably the convenience of being able to use Timo Mastercard as a replacement for cash anywhere, even when you are abroad. However, in addition to the usual benefits of a credit card, Timo Mastercard also offers a flexible installment scheme with several outstanding benefits. With the Timo Mastercard installment scheme, customers with high shopping needs can now split their payment into smaller amounts without worrying about having to use a large portion of their credit limit at one time. You can find a close-up view of the 3 outstanding benefits that come with Timo Mastercard installment scheme in the article below.

Open a Timo account to sign up for a Timo Mastercard here.

1. EASY & SIMPLE

Loan applications often bring a feeling of discouragement and confusion due to the complexity of applying and having to provide financial proof. With the flexible installment scheme of Timo Mastercard, you will not have to worry about the above problems anymore, as all the complicated procedures are eliminated.

To use the installment scheme of Timo Mastercard, you only need to own an active Timo Mastercard. Eligible transactions to be paid by this installment schemes only have to be done in Vietnam and are equivalent to 3.000.000 VND and above. The chosen installment repayment period only has to be shorter than or equal to the validity period of your Timo Mastercard.

Another outstanding point needed to be seen here is how every application step and usage can be carried out in the Timo app. This helps you to avoid the following 3 problems: having to visit a bank, having to depend on the bank for every application step and usage, having to wait a certain amount of time.

How is it possible that you can just use the Timo app to apply for and use this installment scheme? This is because all eligible transactions that can be converted into installments will be labelled as “Create Installment” in the Timo app. You only need to create an installment for this payment and choose your repayment period: 3, 6 or 12 months. You can also monitor the status of the monthly payments you need to make easily in the app.

Find out more about qualification criteria and how to apply here.

Open a Timo account to sign up for a Timo Mastercard here.

2. APPLICABLE AT EVERY LOCATION NATIONWIDE

Once you have completed your application for Timo Mastercard installment scheme, every following eligible transaction with a minimum value of 3.000.000 VND can then be easily converted into installments. Better yet, this feature can be used nationwide and is not restricted to any location.

The installment scheme of Timo Mastercard does not only apply for Timo’s partners. As long as your transaction is made within Vietnam (online or at the store) and considered to be eligible, such transactions can be converted into installments.

In addition to unlimited locations of where the scheme can be applied, you are also not limited to locations where you can track your payments as the Timo app will automatically update all necessary notifications to users.

Find out more about the terms and conditions of Timo Mastercard installment scheme here.

Open a Timo account to sign up for a Timo Mastercard here.

3. CONVENIENT AND FLEXIBLE IN PAYMENT

The flexibility of payment is demonstrated through several different utilities. The first flexibility lies in the fact that any of your eligible transactions with a minimum value of 3.000.000 VND and above can be converted into installments. You wouldn’t need to wait a long time before buying something you want, nor have to worry about spending a large portion of your credit limit on one thing.  

Additionally, to help you choose a repayment period that suits your financial capability, we also offer 3 different installment repayment periods, including: 3, 6 and 12 months. You are also in complete control of your repayment. At every active installment, you can clearly see all the important information you need to know, such as: remaining repayment time, due date, monthly payment, total payment, etc. You can also choose to pay early before the end of your repayment period.

With these 3 outstanding benefits of installment scheme, you can easily manage your spending and enjoy the pleasure of getting what you want at anytime you want. Find out more about Timo Mastercard here.

Open a Timo account to sign up for a Timo Mastercard here.

Timo

  • Did you know? 

    To help you save time and money so you can live your life instead of spending it at a bank, Timo digitalizes the majority of regular banking transactions so you can bank anywhere and anytime. Here are some of the highlights that you can look forward to: 

    Free ATM withdrawals/money transfer

    Free annual fee for Timo Debit cards 

    Smart online saving tools with competitive interest rates

    Convenient Timo Mastercard with attractive benefits

    Get an overdraft loan within 30 minutes via the Timo app

    Send a payment request, lock/unlock your cards, pay bills right within the app 

    JOIN US NOW!

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Travel everywhere with Timo Mastercard and Liberty Insurance

The preparation process is significantly important to organize a memorable holiday with your family, friends or loved one. A holiday with no financial problems and unexpected issues needed to be addressed will surely be more of a pleasant experience to anyone. If you are planning an overseas trip this upcoming summer, don’t forget that Timo can help you to prepare for your trip better.
Find out how Liberty Insurance and Timo Mastercard can help you have more of a safe and pleasant trip in the following article.

1/ Protect yourself with travel insurance from Liberty Insurance

In the process of planning and preparation, one of the things you need to think about is how to prevent and solve potential risks and issues. Luggage loss, illness, loss of money or personal documents are a few incidents that may occur during your overseas trip. With the support and protection of travel insurance, these incidents can easily cause dramatic financial losses.
Therefore, before packing your suitcase, get yourself and your love one a prestigious and trusted travel insurance package to prevent those potential incidents. With a goal to provide you with trustworthy products and a high degree of convenience, we partner with Liberty Insurance you the peace of mind you deserve on every overseas trip.

To make it easier for you to choose a travel insurance package suitable for your financial ability, Liberty TravelCare insurance is divided into 3 packages, including: Classic, Executive and Premier. Although they are 3 different packages, they all bring comprehensive protection against such risks as:
Overseas and local medical treatment expenses for illnesses and accidental bodily injuries
Overseas compassionate visit
Trip cancellation or postponement
Loss of or damage to baggage or personal effects
Loss of money or travel documents
Loss of or damage to the household contents in Vietnam residence due to fire
Qualification criterias to apply for Liberty Insurance are pretty simple as they are applied for all Timo cardholders. As long as you are a Vietnamese National or a foreigner with a valid residence card in Vietnam and are not over 75 years of age, you can buy whichever travel insurance package you want right in the Timo app.
Find out more about Liberty Insurance here.

2/ Apply for a Timo Mastercard to enjoy a cashless holiday

To enhance your peace of mind during the upcoming overseas holiday, besides getting travel insurance, get yourself a multifunctional credit card to enjoy a cashless holiday. Owning a credit card means you will not need to worry about bringing as much physical cash with you and having to be cautious about it all the time.

If you are already a Timo customer, don’t forget that you can apply for a Timo Mastercard for your upcoming trip right in the app. For those who are unsure that they can be qualified for a Timo Mastercard through another existing credit card or opening a Term Deposit of 20 millions VND, you can start maintain an average balance in your Timo Spend Account to be qualified for your Timo Mastercard. Specifically, to qualify, you need to maintain an average balance of 2 millions VND over the nearest 3 months. Hence, to get a credit card for your summer holiday on August, you need to start maintaining your Spend Account balance now or at the beginning of April at the latest.
Learn more about qualification criterias for Timo Mastercard here.
Owning a credit card also means that you will not need to gather a lot of money for your upcoming trip as the credit limit of Timo Mastercard can get up to 100 millions VND. Equally, you can also enjoy your holiday more without having to worry that the more transactions you make with your card, the higher the interest you will have to pay. This is because your first 44 days of spending with Timo Mastercard is completely interest fee. Additionally, the first annual fee associated with your Timo Mastercard will also be free after you have 3 transactions of 300.000 VND each made within 30 days of card issuance.

As you can see, Liberty Insurance and Timo Mastercard can easily be applied for right in the Timo app. We bring these convenience to you so you can easily have the right tools and support you need for your upcoming overseas trips. Give yourself a cashless holiday and don’t forget to protect yourself & your loved ones against potential risks to have more of an unforgettable trip.


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TIMO MASTERCARD: ANNUAL FEE REMINDER

A quick reminder for our Timo Mastercard holders…
As you will remember, when you first received your Mastercard, we offered you the option of waiving the annual fee typically associated with Credit Cards in Vietnam for the first year. All you had to do was make 3 transactions on 300,000 VND each within the first 30 days of your card issue date.
After the first year, your applicable Timo Mastercard’s annual fee is 444.000 VND (including VAT) per year and will be charged to your credit card.
Your Timo Mastercard has been designed to be both secured and easy to use, so you can spend peacefully while easily managing your expenses. Plus, you’ll receive notifications in app, email and on your mobile for every transaction, have the ability to convert your purchases to installments and pay your outstanding balance in just a swipe and a tap.
For the detailed Mastercard fee schedule, please click here.
We hope you will continue using your Timo Mastercard and enjoy cashless convenience wherever you go.

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How can your Timo Debit Card be a replacement for cash?

In keeping with the “cashless living” trend, credit cards and debit cards have become useful tools to help you reduce your cash flow. Check out how your Timo Debit card can be a replacement for cash to help you pay for everything needed in your daily life in the article below.

1/ Pay for bills at restaurants, coffee shops, etc.

Upon using your Timo Debit card to pay for bills at establishments (restaurants, coffee shops, supermarkets, etc.), your PIN will be required to be entered at the POS. This not only helps secure your card and bank account, but also helps you to check and  ensure the amount of money entered at the POS matches the bill amount. This payment method is more convenient than having to take out cash from your wallet, giving it to the cashier, getting your change back and counting it. Transactions made via POS in Vietnam are completely free with Timo Debit cards. Additionally, you also have a chance to enjoy privileges and special offers at Timo’s partner outlets, such as Blank Bar Saigon, KOTO, California Fitness & Yoga Centres etc. Check out several privileges attached to your Timo Debit card here.

2/ Shop online from your home

Online shopping via well-known e-commerce sites such as Lazada, Tiki, Shopee, etc. has been flourishing in the past few years. This is one of the reasons why everyone needs to get themselves a multi-functional bank card to enjoy this convenient shopping experience right on their couch. Better yet, these sites usually have special offers and discounts for designed for customers who choose to pay for their shopping bills by cards.

A multi-functional bank card will help you enjoy a convenient shopping experience.

However, to pay online via international sites such as Airbnb, Booking.com, Amazon, you would need a Timo Mastercard instead of a Timo Debit Card. To make it easier for you to apply for a Timo Mastercard, we have designed the process of applying for a Timo Mastercard to be as simple and straightforward as possible. Check out the process of applying for a Timo Mastercard here.

3/ Move money in a blink of the eyes

Transferring money usually stresses people out because of the associated fees and the amount of beneficiary information that is required to be entered, such as: bank name & branch, city, full name and account number of the beneficiary, etc.

However, with Timo, you will not have to worry about any of the above issues. All bank transfers to 40+ banks on the NAPAS network in Vietnam are entirely free. For money transfers to other Timo accounts, you would only need one piece of information from the beneficiary: account number or card number or registered email address. For money transfers to other banks’ accounts, you only need the bank name and account number of the beneficiary. The beneficiary’s name will be updated automatically in the App, once you have entered their account number. With this fast and convenient feature from Timo, a lot of our customers have shared that they are not sure whether they should be satisfied or sad as the money leaves their account and goes into the beneficiary’s account in just a blink of an eye.

4/ Pay via payment gateways

Alongside advancements in tech, several payment gateways such as OnePay, 123pay, Payoo, Vnpay, have been introduced to make facilitate payments conveniently and safely. Buying movie tickets, paying for food delivery and millions of other simple things can now be done and paid for in a few swipes and taps on the phone screen. With the support of these payment gateways and a multi-functional card like a Timo Debit Card, you can easily get everything you need for your evening at home or a quiet weekend.

However, there are still a few things you need to take into consideration while settling payments via payment gateways:

  1. Only settle payments via reputable sites with the “lock” icon before the hyperlink
  2. Avoid using other people’s personal devices to settle payments and only pay with your personal laptop or phone
  3. Do not leave a payment process unfinished to avoid having your personal information and account details stolen

Find out more about other card and account safety guidelines here.

As you can see, most of your daily payments can now be made via your bank card instead of cash. This is why you need to get yourself a multi-functional card to fully enjoy life and keep up with the “cashless living” trend. With Timo, you can easily get a Timo Debit Card within 20 minutes of online registration. Find out more here.

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