Dear our valued customers,

Timo would like to inform our Timo Hangouts and Timo Care working hours on Reunification & International Labor Days 2020 as follows:

Closing date & time
Date Time
30.04.2020 – 02.05.2020 All day
Re-open date & time
04.05.2020 08:30 am

If you have any issues or concerns, please send an email to or inbox our Facebook and we will get back to you at the earliest. You can still enjoy uninterrupted services and use of the Timo app and as usual.


– You can visit any local bank’s ATM to withdraw funds as you require without any fees. You can also access the Timo ATM located outside the Timo Hangout (Ho Chi Minh city branch) as usual. 

– If you want to deposit cash into your account we recommend you do this on or before 29.04.2020 either through a bank transfer or at a VP Bank branch before 15:00 hrs on the same day

How to find VPBank Branches around you? Here is a link to all the VPBank branches: (type the district you are staying at the left box, press enter, Ex: Tan Binh > Enter)

While you are on your holidays, please continue to be on the alert and protect your bank details from fraudsters. Find out more details here.

Hope you have safe holidays on this year’s Reunification & International Labor Days!


Timo Team.


To celebrate this festive season, Timo would love to say thanks to all valued customer for all of your supporting during the year and cheer to the Christmas and New Year 2018 coming.

Timo would like to inform you of our Timo Hangout and Timo Care working schedule as follows:
working hour 2018

During this time, our Timo Hangout HCM will remain temporarily closed, and our Call Centre representatives will be unavailable. If you need any urgent assistance, please send an email to  and one of our representatives will try to get back to you at the earliest. You can still log into the Timo mobile and Web App as usual.

Please take note of this early closure notice and we hope your services are unaffected during this time. Have a pleasant day.

Enjoy the holiday without worry about account’s security, check out our safety tips Here

Hope you and your family have a Merry Christmas and Happy New Year.