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In the 23rd version of the Timo app, Quick Actions is the most outstanding feature that Timo delivered to our users with hope to make your life become much easier. In addition to its eye-catching and user-friendly interface, Quick Actions also makes it significantly fast and convenient for users to carry out particular transactions in a few swipes and taps without having to log in to the app. The following article will help you to have a better understanding of how to use this new feature.

Open a Timo account to explore this feature here.

1 – WHAT IS QUICK ACTIONS?

As the name suggests, Quick Actions is the feature that allows users to quickly perform several actions and transactions, including: checking your account balance, moving money, sending a payment request, paying bills, topping up your phone, locking/unlocking your Timo Debit card and/or your Timo Mastercard. All the above actions and transactions can be carried out quickly on the Quick Actions tray instead of having to go through the usual logging steps.

Open a Timo account to explore this feature here.

2 – WHAT CAN YOU DO WITH QUICK ACTIONS?

Check your account balance in 30 seconds

The first thing that you will be able to do with the Quick Actions tray is quickly check your account balance on the main screen of Quick Actions. Instead of having to enter your username and password to log in to the app, your account balance will be displayed right on the main screen of Quick Actions after a verification step of Touch ID/Face ID.

If your internet connection has a stable speech, you would be able to see your account balance within 30 seconds in the Quick Actions tray.

Quickly move money or send a Payment Request

The Quick Actions tray will provided a payee list of the top 20 payees whom you have moved money to the most. You can still see your full Payee list by tapping on “View all payess” at the end of the list of your top 20 payees.

Upon tapping on any payee, you can quickly move money to them or send them a Payment Request (with a condition that this payee also has a Timo account saved in your Payee list as the Payment Feature is not yet available to non-Timo users). After tapping on the payee’s avatar, a large numeric keypad will appear on the screen to help you quickly enter the equivalent money amount and description (if needed). After the transaction has been successfully carried out, you will be able to see a notification on the top of the screen letting you know that your transaction is successful.

Open a Timo account to explore this feature here.

Quickly pay bills or top up your phone

Understanding that bill pay and phone top up are tasks that go hand in hand with your daily needs, we ensure that the Quick Actions tray allows you to carry out these transactions quickly and conveniently. In addition to common service bills like electricity, water, internet, etc., the Quick Actions tray also allows user to pay the annual fee associated with their Timo Mastercard. Additionally, the Quick Actions tray also allows users to pay for bills that have not been saved in the Bill List.

The other convenient function on the Quick Actions tray is Top Up. In urgent situations, you can simply tap on “Top Up” and enter the amount of money you want to top up. You can also proactively top for another phone number by tapping on “New Number” or importing a number from your phone contacts.

Lock/unlock your Timo Debit card and/or your Timo Mastercard

Although the Timo app already has a separate Manage Cards section that allows you to lock/unlock your card(s), the Quick Actions tray still offers this function to enhance your card protection. The presence of this feature will help cardholders to promptly prevent their cards from being abused by the wrong people.

In the Quick Actions tray, each card will be represented with the NAPAS logo (for Timo Debit card) or the Mastercard logo (for Timo Mastercard) respectively. There will also be a status bar presenting right next to each logo to help you keep track of the status of your card. When the status bar is green with the word “unlocked” shown on the screen, this means that your card can be used normally. When the status bar is white with the word “locked” shown on the screen, this means that your card is locked. Be aware that you will not have to enter OTP/iOTP upon locking your card as locking your card means that your card would be protected in the most optimal way. However, upon locking your card, you will have to enter OTP/iOTP for verification purposes.

Open a Timo account to explore this feature here.

3 – HOW TO ACTIVATE THE QUICK ACTIONS TRAY IN THE TIMO APP?

To use the Quick Actions tray, you need to own a mobile device that enables biometric capabilities (Touch ID/Face ID on iOS and fingerprint scanner/face recognition on Android). If your mobile device enables biometric capabilities but you still cannot see the Quick Actions tray in the Timo app, make sure your biometric capabilities are enabled on your device in the operating system (OS) settings. Additionally, you also need to make sure you allow biometric login (Touch ID/Face ID on iOS and fingerprint scanner/face recognition on Android) for the Timo app by tapping on the Security & Alerts section in the Main Menu and turn on biometric login.

As you can see, the Quick Actions tray is designed to help frequent transactions and card protection become even more convenient and fast for users. In addition to this article, you can also find out more information about the Quick Actions tray here.

Open a Timo account to explore this feature here.

Timo

 

In today’s modern world, online transactions have become more well-known and favored by people due to its convenience. To keep up with the speed of people’s lives, Timo prioritizes online transactions to help you carry out your transactions quickly and easily.

What does “online transaction” mean?

Remember the days when you have to bring physical cash with you whenever you go out shopping? Or those days when you have to visit a bank branch to send or withdraw money? With the explosion of technology and the internet, having physical cash or visiting a bank branch are not significantly important anymore. This is because most banking transactions can now be done online via the internet or the bank’s mobile app. In short, online transaction is a payment method in which the transfer of fund or money happens online over electronic fund transfer.

Timo – Transaction online anytime & anywhere

What is a digital bank?

Most of us are probably familiar with the concept of traditional banks offering branches and transaction offices at different locations for customers to come and carry out their banking transactions.
Unlike traditional banks, digital banks allow customers to carry out the majority of regular banking transactions online via the Internet. Instead of having to visit a bank branch or office to make transactions, all transactions are digitized and can be done online, from applying for a new bank account to opening a savings account, getting an overdraft loan, etc.

What makes digital banks stand out?

The development of digital banks helps to solve several disadvantages of traditional banks. With a digital bank, you can carry out several transactions anytime and anywhere through the internet without having to worry about time and location. As many transactions can be done online, this helps digital banks to reduce a lot of costs and, therefore, several fees are waived for the customers.

What types of online transactions can be done with Timo?

Move money

As a digital bank, the first online transaction type we offer through the Timo app is move money. You can move money anytime and anywhere, even if it is midnight or you are abroad. The move money fee to 40+ banks in the NAPAS system is also waived.
When using Timo to move money, you only need to enter the payee’s account number or card number and the other details will be automatically updated for you to double check. Also, if it is a new payee, their information will be automatically updated in your Payees List to make it faster and more convenient for your next money transfers.

Open a savings account

In addition to move money, Timo also allows users to open savings accounts online without having to visit a bank branch.
To meet different needs, we offer different saving methods that suit different purposes. If you want to open a savings account to earn interest, you can use Term Deposit and its smart feature of splitting one Term Deposit into four to minimize the interest loss when you need to withdraw some of your savings amount ahead of time. If you want to save a particular goal in the future, you can use Goal Save and its smart feature of automatic recurring contribution to achieve your goals easily.

  • Important notes:

    From 5th July 2019, foreign nationals are no longer eligible for Goal Save Accounts as stated in Circular no. 48/2018/TT-NHNN. For Term Deposit Accounts, foreigners with a valid document proving residential status in Vietnam with at least 6 months validity will be eligible to open Term Deposit Accounts with a Term NOT greater than the remaining of its validity. Existing Term Deposits opened before 5th July 2019 will be continued until its maturity.

Pay bills

To help you save the time that you would have to spend on visiting different places to pay different bills, the Timo app also allows you to pay several different bills, such as: electricity, water, internet, cable TV, etc. Whenever you want to settle a bill, go to the Bill List in the Timo app, choose the bill you want to pay and make your transaction.

Buy insurance

To enhance the level of convenience for users, the Timo app provides several different insurance products to help you protect yourself better. Specifically, you can find all the information you need and buy personal accident insurance from Sun Life or international travel insurance from Liberty Insurance via the app. With Timo, protecting yourself better with the necessary insurance products can easily be done within a few swipes and taps.

Invest in an open-end fund

In addition to the insurance products, we also partner with VinaCapital to bring you the convenience of being able to invest in the open-end fund managed by VinaCapital right in the app. When investing with VinaCapital in the Timo app, you can choose between the VinaWealth Equity Opportunity Fund (VEOF) or the VinaWealth Enhanced Fixed Income Fund (VFF). You can easily own an investment account with VinaCapital with the minimum amount of 2.000.000 VND and a few swipes and taps in the app.

Service fees related to banking in particular and service fees in general are always a concern for us as we want to know specifically where we spend our money and to be in control of every expense we make. Understanding this concern, Timo always prioritizes fee transparency to make sure your digital banking experience is clear and trustworthy.

Join us in finding out the true meaning of fee transparency at Timo in the article below.

Don’t have an account? Join Timo here to enjoy a transparent banking experience.

1. CHARGES OR NO CHARGES: ALL INFORMATION RELATED TO FEES IS PUBLIC AND ANNOUNCED TO CUSTOMERS

Every bank account holder has the right to know clearly the FREE fees and the charged fees at their chosen bank. This is why, at Timo, we demonstrate fee transparency through keeping uncharged fees and charged fees updated on all of our official communication channels, including: Facebook, website and emails sent to our customers.

For instance, you can clearly see the fees that are not charged with your Timo Debit card here. For Timo Mastercard, all the free fees and charged fees are clearly listed down here. For Fast Cash, the applicable interest rate will be sent to your registered email after you complete your application in the Timo app.

Don’t have an account? Join Timo here to enjoy a transparent banking experience.

2. FREE FEES AND CHARGED FEES FOR TIMO DEBIT CARD & TIMO MASTERCARD

To help you understand better about Timo’s current free fees and charged fees, here are the main fees not charged and charged associated with Timo Debit card and Timo Mastercard.

NO FEES

For Timo Spend Account and Timo Debit Card

– Card issuance fee: To get yourself a Timo Debit card, you only need to complete your online application here and pick up your Timo Debit Card at the nearest Timo Hangout without having to pay for any other fee.

– Annual fee: This is known as the annual maintenance fee that other banks usually charge at 50.000 VND to 100.000 VND per card. However, currently there is no annual fee associated with Timo Debit Card.

– ATM withdrawal fee: Currently it is free to withdraw money from your Timo Debit card at more than 17,000 ATMs in Vietnam.

– Money transfer fee: Moving money from your Timo Spend Account to more than 40 banks in the NAPAS system is currently free.

– POS transaction fee: Currently it is completely free to swipe your Timo Debit card at any POS in Vietnam.

For Timo Mastercard

– Card issuance fee: Issuance fee for credit cards can vary depending on regulations of different banks. Each credit card type and its limit will have the corresponding issuance fees. However, there is currently no card issuance fee for Timo Mastercard.

– First year annual fee: Timo waives the first year’s annual fee for Timo Mastercard holders if within the first 30 days from the issuing date, a minimum of 3 transactions with a minimum value of 300.000 VND per transaction are made. If this condition is not met, you will be charged an amount of 440.000 VND.

– Interest for your first 45 days of use is currently waived.

– Card closure fee: 0

– Replacement of expired card fee: 0

– Monthly statement fee: 0

Find out more about Timo Mastercard’s fee schedule here.

CHARGED FEES

For Timo Spend Account and Timo Debit Card

– PIN & card reissuance: 55.000 VND per card or PIN

– Account balance confirmation: 30.000 VND

– Complaints about domestic money transfer transactions: 30.000 VND

Notes: The above fees are exclusive of VAT.

For Timo Mastercard

– Annual fee (from the second year): 400.000 VND per year

– Statement with official stamp: 80.000 VND

– Account confirmation per cardholder’s request: 50.000 VND

– ATM withdrawal fee: 4% (minimum: 50.000 VND)

– Late payment: 6% (minimum: 100.000 VND)

Notes: the above fees are exclusive of VAT. Find out more about Timo Mastercard’s fee schedule here.

Don’t have an account? Join Timo here to enjoy a transparent banking experience.

3. TIMO – NO HIDDEN FEE ASSOCIATED WITH ANY BANKING SERVICE AND PRODUCT

Fee transparency, specifically in clear announcements and updates about fees are our responsibility and goal. Additionally, to eliminate as many unpleasant experiences of customers as possible, Timo would always try to promptly communicate to our customers of any change in fees schedules.

If you would like to know more about fees Timo does not charge and those they do charge, you can easily find all the information you need via our official communication channels. All important information related to fees is publicized by us. If you need support, you can always contact our Timo Care Team at 1800 6788 (toll free) or via care@timo.vn.

  • Did you know? 

    To help you save time and money so you can live your life instead of spending it at a bank, Timo digitalizes the majority of regular banking transactions so you can bank anywhere and anytime. Here are some of the highlights that you can look forward to: 

    Free ATM withdrawals/money transfer

    Free annual fee for Timo Debit cards 

    Smart online saving tools with competitive interest rates

    Convenient Timo Mastercard with attractive benefits

    Get an overdraft loan within 30 minutes via the Timo app

    Send a payment request, lock/unlock your cards, pay bills right within the app 

Timo