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To make it easier for you to arrange your time to visit us at Timo Hangout when you need to pick up your card or advice from our Timo Care Representative, please refer to the working hours of our Timo Hangouts in Ho Chi, Ha Noi, Da Nang & Can Tho below.

Timo Hangout Ho Chi Minh

194D-E Pasteur, Ward 6, District 3

Monday – Saturday: 09:00 – 18:00

Timo Hangout Hanoi

VinaFor Building, Floor 1, 127 Lo Duc, Hai Ba Trung

Monday – Saturday: 09:00 – 18:00

Timo Hangout Da Nang

43-45 Nguyen Van Linh, Binh Hien, Hai Chau

Monday – Friday: 8:30 – 12:00, 13:00 – 17:30

Saturday: 8:30 – 12:00

Timo Hangout Can Tho

Ground Floor, 81-83 Tran Van Kheo, Cai Khe, Ninh Kieu

Monday – Friday: 8:30 – 12:00, 13:00 – 17:30

Saturday: 8:30 – 12:00

Every Timo Hangout is closed on Sunday.

If you have any question, please contact us via our hotline at 1800 6788 or email to care@timo.vn.

1. Duration of the promotion: From 1 March till the end of 31 March 2019

2. Location: Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

– Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

4. Rewards

Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.

Successful invitation: when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123), picks up their Timo Debit card no later than 31 March (within the operating hours at each Timo Hangout) and makes at least 01 qualified transaction by 2 April 2019.

4.1 How to participate?

During the promotional period, existing Timo customers can invite other individuals to open Timo bank accounts. When the Timo customer sends 1 (one) invitation and the Invitees open their Timo accounts successfully by 31 March 2019 and make at least 01 transaction no later than 2 April 2019, it is considered a successful invitation. Both the Inviter and the Invitee will be rewarded as per the relevant Promotion rules.

For Inviters:

Option 1: A Timo customer performs the following steps:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);

+ Step 2: Click on the Menu icon on the top left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.

Option 2:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);

Step 2: Click on the Menu icon on the left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via others” button.

+ Step 3: Send out the link with your referral code for invitee to open a Timo account.

Note:

Unlimited number of referrals is possible;
01 invitation that successfully opens 01 Timo account is considered as 01 referral.
A minimum of 02 (two) successful referrals who opens a Timo account during the promotion period will be entitled to receive gifts.

For Invitees:

+ Step 1: Click on the link sent by the Inviter.

+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)

+ Step 3: Book an appointment online or await a call from Timo Care to schedule an appointment to come to a Timo Hangout to finish the account opening process.

+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.

+ Step 5: Go to the nearest Timo Hangout to complete the account opening procedure and get the Timo Debit card. The deadline for invitees to open an account and receive Timo card is 31 March 2019 (as per Timo Hangout opening hours in each province).

+ Step 6: Use Timo to make at least 01 transaction by 02 April 2019 (pay bill, top up, POS Swipe, E-commerce, invest with VinaCapital)

+ Step 7: An email confirmation from Timo regarding qualification will be received as per campaign regulations below. Successful invitees can login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.

4.2. Rewards:

Inviters

(i) Eligibility:

– Customers are members of Timo with active Timo accounts.

– Customers have at least 2 (two) successful invitations within the promotion duration.

(ii) Reward value:

100,000 VND for the first 02 successful invitations.

– After the first 02 successful invitations, customers will continue to get 50.000 VNĐ for each following successful invitation.

– There is no limit to the number of rewards.

(iii) Receiving the rewards:

– Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter who has met all the terms & conditions of the promotion within 30 (thirty) days from 31 March 2019.

(iv) Resolving reward claims:

– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 7 working days.

Invitees

(i) Eligibility:

– New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period.

– Customers will get a 200.000 VND e-voucher code from WeFit if they complete the online registration successfully and receive a Timo ATM Debit card at a Timo Hangout no later than 31 March 2019 (during working hours of the Timo Hangout in each of the 04 locations), and

– Customers will get a 75.000 VND e-voucher from Timo if they make at least 01 transaction by 2 April 2019. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments
VinaCapital investment

(ii) Reward:

– Qualified customers can redeem the following rewards: 200.000 VND WeFit e-voucher code and 75.000 VND e-voucher.

– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.

(iii) Receiving the voucher:

– Voucher disbursement time: Timo will send an announcement email to qualified customers immediately after they qualify.

– How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. The e-voucher list can be amended without any prior notice.

– The voucher link will continue to be available in the Privileges section of my.timo.vn website till 9 April 2019. After this date, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.

Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.

(iv) Resolving voucher claims:

– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.

– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows:
WeFit: 04 7304 1155
Shopee: 19001221

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 7 working days.

4.3 Other notes about Voucher rewards:

– Voucher codes are selected randomly from Timo’s system.

– Voucher codes are valid to claim and use until the end of 9 April 2019.

– Electronic Gift Voucher Code / Gift / Gift Certificate cannot be converted to cash.

– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

4.4 Gifts shall not be granted in the following cases:

– In case the customer refuses the reward, the rewards will be canceled.

– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo.

– The program may end sooner than expected.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Comittee.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations

– This promotion program can be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all defined in the Terms and Conditions of Timo membership agreement.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic voucher) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee.

– For cases where program participants have committed fraud that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

For cases/problems related to the terms & conditions of the program, please contact:

Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo

For cases/problems related to the usage of vouchers, please contact:
Shopee: 19001221

Timo Hangout Locations:

– 194 D E Pasteur, District 3, HCMC

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho

– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

1. Duration of the promotion:  From 1st February till the end of 28 February 2019

2. Location: Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

– Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.

Successful invitation: when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123), picks up their Timo Debit card no later than 28 February (within the operating hours at each Timo Hangout) and makes at least 01 qualified transaction by 7 March 2019.

4.1 How to participate?

During the promotional period, existing Timo customers can invite other individuals to open Timo bank accounts. When the Timo customer sends 1 (one) invitation and the Invitees open their Timo accounts successfully by 28 February 2019 and make at least 01 transaction no later than 07 March 2019, both the Inviter and the Invitee will receive a Timo gift under this Policy as long as a Inviter successfully invites at least 01 (one) friend.

For Inviters:

Option 1: A Timo customer performs the following steps:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);

+ Step 2: Click on the Menu icon on the top left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.

Option 2:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);

Step 2: Click on the Menu icon on the left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via others” button.

+ Step 3: Send out the link with your referral code for invitee to open a Timo account.

Note:

Unlimited number of referrals is possible;
01 invitation that successfully opens 01 Timo account is considered as 01 referral.
A minimum of 01 (one) successful referral who opens a Timo account during the promotion period will be entitled to receive gifts.

For Invitees:

+ Step 1: Click on the link sent by the Inviter.

+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)

+ Step 3: Book an appointment online or await a call from Timo Care to schedule an appointment to come to a Timo Hangout to finish the account opening process.

+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.

+ Step 5: Go to the nearest Timo Hangout to complete the account opening procedure and get the Timo Debit card. The deadline for invitees to open an account and receive Timo card is 28 February 2019 (as per Timo Hangout opening hours in each province).

+ Step 6: Use Timo to make at least 01 transaction (pay bill, top up, POS Swipe, E-commerce, invest with VinaCapital)

+ Step 7: An email confirmation from Timo regarding qualification will be received as per campaign regulations below. Successful invitees can login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.

4.2. Rewards:

Inviters

(i) Eligibility:

– Customers are members of Timo with active Timo accounts.

– Customers have at least 1 (one) successful invitation within the promotion duration.

(ii) Reward value:

– 50,000 VND for each successful invitation. There is no limit to the number of rewards.

(iii) Receiving the rewards:

– Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter who has met all the terms & conditions of the promotion within 30 (thirty) days from 28 February 2019.

(iv) Resolving reward claims:

– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 5 working days.

Invitees

(i) Eligibility:

– New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period.

– Customers will get a 200.000 VND e-voucher code from WeFit if they complete the online registration successfully and receive a Timo ATM Debit card at a Timo Hangout no later than 28 February 2019 (during working hours of the Timo Hangout in each of the 04 locations), and

– Customers will get a 75.000 VND e-voucher from Timo if they make at least 01 transaction by 07 March 2019. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments
VinaCapital investment

(ii) Reward:

– Qualified customers can redeem the following rewards: 200.000 VND WeFit e-voucher code and 75.000 VND e-voucher from Timo.

– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.

(iii) Receiving the voucher:

– Voucher disbursement time: Timo will send an announcement email to qualified customers immediately after they qualify.

– How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. The e-voucher list can be amended without any prior notice.

– The voucher link will continue to be available in the Privileges section of my.timo.vn website till 22 March 2019. After this date, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.

Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.

(iv) Resolving voucher claims:

– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.

– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows:
WeFit: 04 7304 1155
Shopee: 19001221
Urbox: 0899 189 199

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 5 working days.

4.3 Other notes about Voucher rewards:

– Voucher codes are selected randomly from Timo’s system.

– Voucher codes are valid to claim and use until the end of 22 March 2019.

– Electronic Gift Voucher Code / Gift / Gift Certificate cannot be converted to cash.

– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

4.4 Gifts shall not be granted in the following cases:

– In case the customer refuses the reward, the rewards will be canceled.

– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo.

– The program may end sooner than expected.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Comittee.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations

– This promotion program can be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all defined in the Terms and Conditions of Timo membership agreement.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic voucher) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Urbox or Shopee.

– For cases where program participants have committed fraud that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

For cases/problems related to the terms & conditions of the program, please contact:
Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo

For cases/problems related to the usage of vouchers, please contact:
WeFit: 04 7304 1155
Shopee: 19001221
Urbox: 0899 189 199

Timo Hangout Locations:

– 194 D E Pasteur, District 3, HCMC

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho

– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

1. Duration of the promotion:  From 1st February till the end of 28 February 2019

2. Location: Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to new customers, who have not yet become Timo members

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

i) E-voucher eligibility:

New customers who meet the following qualification criteria will receive the following rewards:

– Customers will get a 200.000 VND e-voucher code from WeFit if they complete the online registration successfully and receive a Timo ATM Debit card at a Timo Hangout no later than 28 February 2019 (during working hours of the Timo Hangout in each of the 04 locations), and

– Customers will get a 75.000 VND e-voucher from Shopee/Urbox if they make at least 01 transaction by 7 March 2019. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments
VinaCapital investment

(ii) Rewards:

– Qualified customers can redeem the following rewards:
– 200.000 VND WeFit e-voucher code,
– 75.000 VND e-voucher,

– Customers can check the e-voucher’s details, instructions, applicable locations (with detailed address) and specific expiration date on the digital voucher once received.

(iii) How will you get the e-voucher?

– Announcement procedure:
1. With the e-voucher code from WeFit, Timo will send an email confirmation to the registered email address provided by the qualified customer when opening their Timo account after the customer collects their Timo Debit Card at a Timo Hangout. Customers can access their e-voucher on the Reward section via my.timo.vn.

2. With the 75.000 VND e-voucher from Timo, Timo will send an email confirmation to the registered email address immediately after 01 qualified transaction has been made from the customer’s card or Spend Account. Customers can access their e-voucher on the Reward section via my.timo.vn.

– To get the e-voucher, customers need to sign in to their Timo account via my.timo.vn, access the Reward section and click on “Get your voucher now”. The e-voucher list can be amended without any prior notice.

– The e-voucher link will be published on the Reward section on my.timo.vn until the end of 22 March 2019. After this date, the e-voucher link will not be available on the Reward section anymore and customers will not be able to get their e-voucher.

Timo staff are entitled to request customers to sign and provide their personal details in order to confirm that they have received the e-voucher.

(iv) Resolving complaints:

– For complaints related to the delivery of e-vouchers, complaints shall be sent from the customer’s registered email address to care@timo.vn with all related information and images.

– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows:
Shopee: hotline 19001221 – support@shopee.vn
WeFit: 04 7304 1155
Urbox: 0899 189 199

– Complaints need to be sent within 10 working days after the date that the customer receives the email confirmation regarding the e-voucher from Timo. Any complaint sent after this period of time will not be resolved.

– Complaints will be resolved within 5 working dates.

vi) Rewards will not given in these below cases:

– In case the customer refuses the reward, the rewards will be canceled.

– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo.

– The program may end sooner than expected.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Comittee.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations:

– This promotion program can be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all as defined in the Terms and Conditions of Timo membership agreement.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Urbox or Shopee.

– For cases where program participants have committed frauds that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

For cases/problems related to the terms & conditions of the program, please contact:
Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo

For cases/problems related to the usage of vouchers, please contact:
Shopee: hotline 19001221 – support@shopee.vn
WeFit: 04 7304 1155
Urbox: 0899 189 199

Timo Hangout Locations:

– 194 D E Pasteur, District 3, HCMC

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho

– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

As a new year is a great time to make resolutions and set new goals, how can ones start setting a healthier plan to get full energy and conquer new great challenges?

Hosted by Sun Life Financial – a respected partner of Timo, Resolution Run 2019 is going to take place in 5 large cities in Asia include Hong Kong, Kuala Lumpur, Jakarta, Manila and Ho Chi Minh city at the beginning of 2019. This special running event aims to raise community awareness of the significance of health and help people to form the habits of doing exercise to enjoy a healthier life. This will be a great chance for you to kick off a new year with full of excitement and energy.

Register online here.

Read more about the Terms & Conditions of this promotion below.

1. Time: 6:00 am – 10:00 am on 27th January, 2019

2. Venue: 10 Tan Trao, Phu My Hung Urban Area, District 7, Ho Chi Minh City

3. Race information:

– The 5-kilometer race: open to participants of age 7 and above. Participants of age 7 – 12 years old MUST be accompanied by at least ONE adult participant of 18 years old and above of the same category who will at all times be responsible for their safety. Participants of age 13 – 16 years old must go with a guardian or must have a signed waiver paper by their parents/guardian.

– The 10-kilometer race: open to participants of age 15 and above. Participants of age 15 – 17 years old must go with a guardian or must have a signed waiver paper by their parents/guardian to ensure their proper physical and health condition to participate in the race. Participants under 15 years old are not allowed in this distance.

 4. Prizes:

Prizes for the 10-kilometer race (Male/Female):
– 1st: VND 6,000,000
– 2nd: VND 4,000,000
– 3rd: VND 2,000,000

Prizes for the 5-kilometer race (Male/Female):
– 1st: VND 3,000,000
– 2nd: VND 2,000,000
– 3rd: VND 1,000,000

*Any complaints related to the preliminary results must be made by writing and submitted to the Organizer within 30 minutes after the official announcement of winners.

5. Entry fees

– 5-kilometer race: 200.000 VNĐ/pax

– 10-kilometer race: 250:000 VNĐ/pax

6. Special offer for Timo customers:

(i) Promotion detail:
Enter the code “TIMORR20” when paying with your Timo Debit Card or Timo MasterCard to get a 20% discount.

(ii) How to get your discount?
To get your online ticket at a discounted price, carry out the following steps:
– Step 1: Complete all required information on the registration form via http://resolutionrun.com.vn/en/
– Step 2: Upon paying for your ticket, enter the code “TIMORR20”
– Step 3: 123Go.vn will send you the Payment Confirmation Mail if you provide complete and accurate all required information. The Confirmation Email is the only valid proof of confirmed registration / official receipt and to be used for the collection of Race kits/ participation for the Event.

Read more about other terms and conditions via http://resolutionrun.com.vn/en/