1. Duration of the promotion:  From 1st December till the end of 31st December 2018

2. Location: Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to new customers, who have not yet become Timo members

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

– New customers will receive an e-voucher worth of 75,000 VND. Applicable for all new customers who sign up and successfully receive their Timo ATM Debit card during the duration of the promotion and make 01 transaction by 07th January 2019. Qualified transactions include Phone Top up, Pay bill, POS transaction, online payments, VinaCapital investment, opening and spending with a MasterCard credit card.

i) E-voucher eligibility:

To get the e-voucher, new customers need to meet the following qualification criteria:

– Complete the online registration successfully and receive a Timo ATM Debit card at a Timo Hangout no later than 31st December 2018 (during working hours of the Timo Hangout in each of the 04 locations)

– Make at least 01 transaction by 07th January 2019. Qualified transactions include:

• Phone Top up
• Pay bill
• POS transaction
• Online payments
• VinaCapital investment
• Open and spend with MasterCard credit card

(ii) Reward:

– Qualified customers will receive an e-voucher worth of 75.000 VND

– Customers can check the e-voucher’s details, instructions, applicable locations (with detailed address) and specific expiration date on the digital voucher once received.

(iii) How will you get the e-voucher?

– Announcement procedure: Timo will send an email confirmation to the registered email address provided by the qualified customer when opening their Timo account within 15 (fifteen) days from 07th January 2019. Customers can access their e-voucher on the Reward section via my.timo.vn.

– To get the e-voucher, customers need to sign in to their Timo account via my.timo.vn and access the Reward section and click on “Get your voucher now”. The e-voucher list can be amended without any prior notice.

– The e-voucher link will be published on the Reward section on my.timo.vn until 25th January 2019. After this date, the e-voucher link will not be published on the Reward section anymore and customers will not be able to get their e-voucher.

Timo staff are entitled to request customers to sign and provide their personal details in order to confirm that they have received the e-voucher.

(iv) Resolving complaints:

– For complaints related to the delivery of e-vouchers, complaints shall be sent from the customer’s registered email address to care@timo.vn with all related information and images.

– For complaints arisen from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows:

• Shopee via their hotline 1900 1221
• Urbox via their Hotline: 0899 189 199

– Complaints need to be sent within 10 working days after the date that the customer receives the email confirmation regarding the e-voucher from Timo. Any complaint sent after this period of time will not be resolved.

– Complaints will be resolved within 5 working dates.

vi) Rewards will not given in these below cases:

– In case the customer refuses the reward, the rewards will be canceled.

– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo.

– The program may end sooner than expected.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Committee.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations:

– This promotion program can be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all as defined in the Terms and Conditions of Timo membership agreement.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee / Urbox.

– For cases where program participants have committed frauds that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

For cases/problems related to the terms & conditions of the program, please contact:
Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo

For cases/problems related to the usage of vouchers, please contact:

• Shopee: 1900 1221
• Urbox: 0899 189 199

Timo Hangout Locations:

– 194 D E Pasteur, District 3, HCMC

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho

– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

1. Duration of the promotion: From 1st November to 30th November 2018 

2. Location: Ha Noi, Ho Chi Minh, Da Nang, Can Tho

3. Who can participate?

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

– Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Highlight feature:

– Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.

– Successful invitation: when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123), picks up their Timo Debit card no later than 30th November 2018 (within the operating hours at each Timo Hangout).

5. How to participate?

During the promotional period, existing Timo customers can invite other individuals to open Timo bank accounts. When the Timo customer sends 1 (one) invitation and the Invitees open their Timo accounts successfully by 30th November 2018 and make at least 2 transaction no later than 07th December 2018, both the Inviter and the Invitee will receive a Timo gift under this Policy as long as a Inviter successfully invites at least 01 (one) friend.

• For Inviters:

Option 1: A Timo customer performs the following steps:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);

+ Step 2: Click on the Menu icon on the top left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.

Option 2:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);

Step 2: Click on the Menu icon on the left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via others” button.

+ Step 3: Send out the link with your referral code for invitee to open a Timo account.

Note:

• Unlimited number of referrals is possible;
• 01 invitation that successfully opens 01 Timo account is considered as 01 referral.
• A minimum of 01 (one) successful referral who opens a Timo account during the promotion period will be entitled to receive gifts.

• For Invitees:

+ Step 1: Click on the link sent by the Inviter.

+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)

+ Step 3: Book an appointment online or await a call from Timo Care to schedule an appointment to come to a Timo Hangout to finish the account opening process.

+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.

+ Step 5: Go to the nearest Timo Hangout to complete the account opening procedure and get the Timo Debit card. The deadline for invitees to open an account and receive Timo card is 30th November 2018 (as per Timo Hangout opening hours in each province).

+ Step 6: Use Timo to make at least 2 transactions (pay bill, top up, POS Swipe, E-commerce, invest with VinaCapital, open a Mastercard credit card)

+ Step 7: An email confirmation from Timo regarding qualification will be received as per campaign regulations below at Point 6.2 onwards. Successful invitees can login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.

6. Rewards:

6.1 Inviter

 (i) Eligibility:

– Customers are members of Timo with active Timo accounts.

– Customers have at least 1 (one) successful invitation within the promotion duration.

 (ii) Reward value:

– 50,000 VND for each successful invitation. There is no limit to the number of rewards.

(iii) Receiving the rewards:

– Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter who has met all the terms & conditions of the promotion within 30 (thirty) days from 30th November 2018.

(iv) Resolving reward claims:

– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 5 working days.

6.2 Invitees

 (i) Eligibility:

– New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period.

– Eligible customers would have to meet the following conditions in order to receive gift vouchers:

1. Customers successfully received a Timo Debit Card by 30th November 2018
2. Customers make at least 02 (two) successful transactions by Timo Debit Card or through Timo app. The eligible transactions are as followings:

• Phone Top up
• Pay bill
• POS transaction
• Online payments
• VinaCapital investment
• Open a Mastercard Credit card

 (ii) Reward:

– Customers will receive a digital voucher worth VND 75,000

– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.

(iii) Receiving the voucher:

– Voucher disbursement time: Timo will send announcement email to customer within 15 (fifteen) days from 07th November 2018.

– How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. The e-voucher list can be amended without any prior notice.

– The voucher link will continue to be available in the Privileges section of my.timo.vn website till 22nd January 2019. After this date, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.

Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.

(iv) Resolving voucher claims:

– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.

– Complaints or issues arising during the redemption or use of the gift voucher can be directly sent to Timo’s Voucher partner Urbox via their hotline 0899 189 199 or Shopee via their hotline 1900 1221

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 5 working days.

 (v) Note about Voucher rewards:

– Voucher codes are selected randomly from Timo’s system.

– Voucher links are available for at least 30 days from the date of receipt of the email notification to claim the Voucher Code on my.timo.vn 

– Electronic Gift Voucher Code / Gift / Gift Certificate cannot be converted to cash.

– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

6.3 Gifts shall not be granted in the following cases:

– In case the customer refuses the reward, the rewards will be canceled.

– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo.

– The program may end sooner than expected.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Comittee.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

7. Other regulations

– To be eligible to participate and get rewarded in this promotion program, the invitee must click on the referral link shared by the inviter, complete the Timo online registration and collect their Timo Debit Card no later than 30th November 2018 and makes at least 2 transactions no later than 07th December 2018.

– This promotion program is not to be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all as defined in the Terms and Conditions of Timo membership agreement.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic voucher) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Urbox or Shopee.

– For cases where program participants have committed fraud that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

– For cases/problems related to the terms & conditions of the program, please contact:

• Timo Care: 18006788 (toll free)
• Email: care@timo.vn
• Fanpage: facebook.com/yourtimo

– For cases/problems related to the usage of vouchers, please contact:

• Voucher Urbox: 0899 189 199
• Shopee: 1900 1221

Timo Hangout Locations:

– 194 D–E, Pasteur, District 3, Ho Chi Minh

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 30/4 St, Xuan Khanh, Ninh Kieu, Can Tho

– 43-45 Nguyen Van Linh, Binh Hien, Hai Chau, Da Nang