Posts

1. Duration of the promotion:

From 01 November 2019 till the end of 30 November 2019.

2. Location:

Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to current Timo customers, who either own a Timo Debit Card or Timo MasterCard

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.

Successful invitation: when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123), picks up their Timo Debit card no later than 30 November 2019 (within the operating hours at each Timo Hangout) and makes at least 02 qualified transactions by 07 December 2019.

4.1 How to participate?

During the promotional period, existing Timo customers can invite other individuals to open Timo bank accounts. When the Timo customer sends 02 (two) invitations and the Invitees open their Timo accounts successfully by 30 November 2019 and make at least 02 transactions no later than 07 December 2019, both the Inviter and the Invitees will receive Timo gifts under this Policy as long as a Inviter successfully invites at least 02 (two) friends.

For Inviters:

Option 1: A Timo customer performs the following steps:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);

+ Step 2: Click on the Menu icon on the top left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.

Option 2:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);

Step 2: Click on the Menu icon on the left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via others” button.

+ Step 3: Send out the link with your referral code for invitee to open a Timo account.

Note:

Unlimited number of referrals is possible;
01 invitation that successfully opens 01 Timo account is considered as 01 referral.
A minimum of 02 (two) successful referrals who opens a Timo account during the promotion period will be entitled to receive gifts.

For Invitees:

+ Step 1: Click on the link sent by the Inviter.

+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)

+ Step 3: Book an appointment online or await a call from Timo Care to schedule an appointment to come to a Timo Hangout to finish the account opening process.

+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.

+ Step 5: Go to the nearest Timo Hangout to complete the account opening procedure and get the Timo Debit card. The deadline for invitees to open an account and receive Timo card is 30 November 2019 (as per Timo Hangout opening hours in each province).

+ Step 6: Use Timo to make at least 02 transactions (bill pay, phone top up, POS swipe, online payment) no later than 07 December 2019.

+ Step 7: An email confirmation from Timo regarding qualification will be received as per campaign regulations below. Successful invitees can login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.

4.2 Rewards:

Inviters

(i) Eligibility:

– Customers are members of Timo with active Timo accounts.

– Customers have at least 02 (two) successful invitation within the promotion duration.

(ii) Reward value:

100,000 VND for the first 02 successful invitations.

– After the first 02 successful invitations, customers will continue to get 50.000 VND for each following successful invitation.

– There is no limit to the number of rewards.

(iii) Receiving the rewards:

– Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter who has met all the terms & conditions of the promotion within 30 (thirty) days from 30 November 2019.

(iv) Resolving reward claims:

– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 7 working days.

Invitees

(i) Eligibility:

– New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period.

– Customers will get a 75.000 VND e-voucher from Timo if they make at least 02 transaction by 07 December 2019. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments

(ii) Reward:

– Qualified customers can redeem the following reward: 75.000 VND e-voucher.

– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.

(iii) Receiving the voucher:

– Voucher disbursement time: Timo will send an announcement email to qualified customers immediately after they make 02 (two) qualified transactions. Customers can access the link to gift voucher code at the Privileges section once they login to the Timo Web App my.timo.vn

– How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. The e-voucher list can be amended without any prior notice.

– The voucher link will continue to be available in the Privileges section of my.timo.vn website till 14 December 2019. After this date, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.

Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.

(iv) Resolving complaints:

– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.

– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows: Shopee: hotline 19001221 – support@shopee.vn

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 7 working days.

4.3 Other notes about Voucher rewards:

– Voucher codes are selected randomly from Timo’s system.

– Voucher codes are valid to claim and use until the end of 14 December 2019.

– Electronic Gift Voucher Code / Gift / Gift Certificate cannot be converted to cash.

– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

4.4 Gifts shall not be granted in the following cases:

– The number of successful invitations is less than the requirement of the promotion.

– In case the customer refuses the reward, the rewards will be canceled.

– In case the customer opens a Timo account but do not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Customers made successful invitations after the promotion period.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Committee.

– Customers take advantage of the promotion to ask other Timo cardholders to disclose Timo cardholders’ confidential information such as: card number, PIN, passwords, security code, card expiry date or OTP/iOTP, etc. In this case, successful invitations from this customer will be disqualified and will not be eligible to be rewarded. All rewards that customers received from previous successful invitations (if any) will be revoked and customers must repay such rewards to Timo within 15 (fifteen) days from the date of Timo’s request.

– Customers who violated Terms and Conditions of other promotions of Timo, stated that Timo will not accept referrals from such customers from the time stated in Timo’s notice, are not eligible.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations

– This promotion program can be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

This promotion program may end sooner than expected of this paragraph 1 and will be notified on Timo’s website. In case of early termination, all terms and conditions attached to the promotion program will automatically be terminated according to the program period.  

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice. The Organizing Committee reserves the right to blacklist such customers who commit fraud from participating in Timo’s Referral promotion indefinitely and all rewards will not be given in these cases. 

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

For cases/problems related to the terms & conditions of the program, please contact:

Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo

For cases/problems related to the usage of vouchers, please contact:

Shopee: 19001221

Timo Hangout Locations:

– 194 D E Pasteur, District 3, HCMC

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho

– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

Find out more abut the working hours at Timo Hangouts here.

Timo Best Digital Bank 2019

PRESS RELEASE

HCMC, 2nd October 2019

Timo Digital Bank receives the “Best Digital Bank in Vietnam 2019” award.

Second from left to right:
Mr. Andy Ho (Board of Directors of Timo), Mrs. Nga Lam (Chief Financial Officer – Timo) and Mr. Giang Pham Long (Head of Digital Banking Services – VP Bank) received the award from  Asiamoney representatives. 

September 25, 2019 – At the Asiamoney Awards ceremony on 25th September 2019 in Singapore, Timo won the “Best Digital Bank in Vietnam 2019” award amongst an audience of its peers.

The Award is given annually by Asiamoney, a subsidiary of the prestigious Euromoney financial magazine that is a trusted source of banking and capital markets news amongst the financial sector. Asiamoney has been an authoritative voice for the banking and financial industry in Asia for almost three decades, with the Asiamoney Awards acknowledging pioneers across categories of finance, investment, SMEs support activities and CSR activities.

When asked how winning this award made him feel, Mr. Don Lam, Chairman of Timo said:

I am proud to see Timo realize our initial vision and change the face of banking in Vietnam. As a market leader in the Fintech space, we will continue to push innovative solutions and create progressive and intelligent customer experiences across our platform”.

For Cameron Warden, CEO of Timo, this award is a testament to the last few years of hard work and determination. He says:

It’s fantastic to see that our strategy of innovating on customer experience through technology is paying off. We’re excited to be a true catalyst for change in the banking sector in Vietnam”.  

The “Asiamoney Best Bank Awards” were created to identify which banks in each market across Asia have excelled across a range of core banking activities over the past year. The 2019 award ceremony honored participating banks across categories like Best Domestic Bank, Best Bank for SMEs, Best Corporate & Investment Bank, Best International Bank, Best Digital Bank and Best Bank for CSR. 

Asiamoney’s award decisions are made by a team of senior journalists, chaired by Euromoney’s editor, after receiving detailed submissions from market participants and in conjunction with research into the banking and capital markets by their editorial committee. Their senior editors also visited each country or territory to meet leading bankers and gather client and competitor feedback. 

For Timo, this is a prestigious award in the field of banking, evaluated by a team of highly qualified Asiamoney award advisors and senior journalists via surveys and interviews conducted with random participants to receive their responses and sentiment toward a brand. 

Enthusiasm for Timo in Vietnam has been growing, just like it’s customer base which is a little over 250,000 in 4 short years since opening its doors in 4 locations – Ho Chi Minh City, Hanoi, Da Nang and Can Tho. The hybrid “Hangout” coffee shop concept resonates well with Timo’s younger target demographic, who love the fact that they can open a bank account on their phone while sitting in a coffee shop.

–END–

  • For more information, please contact:

    Ms. Manisha Philip

    Marketing Director – Timo Digital Bank sponsored by VPBank

    Mobile phone: +(84) 931493154 | Email: manisha@timo.vn

    Head office: 194 D – E Pasteur Street, Ward 6, District 3, HCMC, Vietnam.

    Phone number: 1800 6788. 

SECONDARY PRESS RELEASE

Timo Digital Bank powered by VP Bank was founded with 3 core goals:

  • Providing a smart financial management platform with user-oriented experiences that support them with more convenient banking operations;
  • Supporting users to take advantage by enjoying life and managing finances and time on their own terms;
  • Transitioning from traditional banking experience to digital banking.

In 2015, the first version of the Timo Digital Bank application was introduced to customers with an eye-catching, friendly and easy-to-use interface. Soon after, the Timo team has added a variety of new functions and features but still retain the strengths of the Timo application. Currently, users of the Timo Digital Bank app, besides transactions – remittance related actions, can also make investments, buy insurance directly in-app and even buy flight tickets.

  • To know more about the award, read the article here.
  • And for more details about Timo, please visit the website: https://timo.vn/ and other official media channels including LinkedIn and Facebook.

1. Duration of the promotion:

From 1 October 2019 till the end of 31 October 2019.

2. Location:

Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to current Timo customers, who either own a Timo Debit Card or Timo MasterCard

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.

Successful invitation: when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123), picks up their Timo Debit card no later than 31 October 2019 (within the operating hours at each Timo Hangout) and makes at least 02 qualified transactions by 5 November 2019.

4.1 How to participate?

During the promotional period, existing Timo customers can invite other individuals to open Timo bank accounts. When the Timo customer sends 02 (two) invitations and the Invitees open their Timo accounts successfully by 31 October 2019 and make at least 02 transactions no later than 5 November 2019, both the Inviter and the Invitees will receive Timo gifts under this Policy as long as a Inviter successfully invites at least 02 (two) friends.

For Inviters:

Option 1: A Timo customer performs the following steps:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);

+ Step 2: Click on the Menu icon on the top left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.

Option 2:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);

Step 2: Click on the Menu icon on the left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via others” button.

+ Step 3: Send out the link with your referral code for invitee to open a Timo account.

Note:

Unlimited number of referrals is possible;
01 invitation that successfully opens 01 Timo account is considered as 01 referral.
A minimum of 02 (two) successful referrals who opens a Timo account during the promotion period will be entitled to receive gifts.

For Invitees:

+ Step 1: Click on the link sent by the Inviter.

+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)

+ Step 3: Book an appointment online or await a call from Timo Care to schedule an appointment to come to a Timo Hangout to finish the account opening process.

+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.

+ Step 5: Go to the nearest Timo Hangout to complete the account opening procedure and get the Timo Debit card. The deadline for invitees to open an account and receive Timo card is 31 October 2019 (as per Timo Hangout opening hours in each province).

+ Step 6: Use Timo to make at least 02 transactions (bill pay, phone top up, POS swipe, online payment) no later than 05 November 2019.

+ Step 7: An email confirmation from Timo regarding qualification will be received as per campaign regulations below. Successful invitees can login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.

4.2 Rewards:

Inviters

(i) Eligibility:

– Customers are members of Timo with active Timo accounts.

– Customers have at least 02 (two) successful invitation within the promotion duration.

(ii) Reward value:

100,000 VND for the first 02 successful invitations.

– After the first 02 successful invitations, customers will continue to get 50.000 VND for each following successful invitation.

– There is no limit to the number of rewards.

(iii) Receiving the rewards:

– Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter who has met all the terms & conditions of the promotion within 30 (thirty) days from 31 October 2019.

(iv) Resolving reward claims:

– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 7 working days.

Invitees

(i) Eligibility:

– New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period.

– Customers will get a 75.000 VND e-voucher from Timo if they make at least 02 transaction by 5 November 2019. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments

(ii) Reward:

– Qualified customers can redeem the following reward: 75.000 VND e-voucher.

– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.

(iii) Receiving the voucher:

– Voucher disbursement time: Timo will send an announcement email to qualified customers immediately after they make 02 (two) qualified transactions. Customers can access the link to gift voucher code at the Privileges section once they login to the Timo Web App my.timo.vn

– How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. The e-voucher list can be amended without any prior notice.

– The voucher link will continue to be available in the Privileges section of my.timo.vn website till 11 November 2019. After this date, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.

Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.

(iv) Resolving complaints:

– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.

– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows: Shopee: hotline 19001221 – support@shopee.vn

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 7 working days.

4.3 Other notes about Voucher rewards:

– Voucher codes are selected randomly from Timo’s system.

– Voucher codes are valid to claim and use until the end of 11 November 2019.

– Electronic Gift Voucher Code / Gift / Gift Certificate cannot be converted to cash.

– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

4.4 Gifts shall not be granted in the following cases:

– The number of successful invitations is less than the requirement of the promotion.

– In case the customer refuses the reward, the rewards will be canceled.

– In case the customer opens a Timo account but do not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Customers made successful invitations after the promotion period.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Committee.

– Customers take advantage of the promotion to ask other Timo cardholders to disclose Timo cardholders’ confidential information such as: card number, PIN, passwords, security code, card expiry date or OTP/iOTP, etc. In this case, successful invitations from this customer will be disqualified and will not be eligible to be rewarded. All rewards that customers received from previous successful invitations (if any) will be revoked and customers must repay such rewards to Timo within 15 (fifteen) days from the date of Timo’s request.

– Customers who violated Terms and Conditions of other promotions of Timo, stated that Timo will not accept referrals from such customers from the time stated in Timo’s notice, are not eligible.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations

– This promotion program can be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

This promotion program may end sooner than expected of this paragraph 1 and will be notified on Timo’s website. In case of early termination, all terms and conditions attached to the promotion program will automatically be terminated according to the program period.  

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice. The Organizing Committee reserves the right to blacklist such customers who commit fraud from participating in Timo’s Referral promotion indefinitely and all rewards will not be given in these cases. 

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

For cases/problems related to the terms & conditions of the program, please contact:

Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo

For cases/problems related to the usage of vouchers, please contact:

Shopee: 19001221

Timo Hangout Locations:

– 194 D E Pasteur, District 3, HCMC

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho

– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

Find out more abut the working hours at Timo Hangouts here.

1. Duration of the promotion:

From 3 September 2019 till the end of 30 September 2019

2. Location:

Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

– Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

i) E-voucher eligibility:

New customers who meet the following qualification criteria will receive a 75.000 VND e-voucher from Timo:

– Complete the online registration successfully and receive a Timo ATM Debit card at a Timo Hangout no later than 30 September 2019 (during working hours of the Timo Hangout in each of the 04 locations), and

– Make at least 02 transactions by 5 October 2019. Qualified transactions include:

Phone Top up
Pay bill
POS transaction
Online payments

(ii) Rewards:

– 75.000 VND e-voucher,

– Customers can check the e-voucher’s details, instructions, applicable locations (with detailed address) and specific expiration date on the digital voucher once received.

(iii) How will you get the e-voucher?

– Announcement procedure: Timo will send an email confirmation to the registered email address immediately after 02 qualified transactions have been made from the customer’s card or Spend Account. Customers can access their e-voucher on the Reward section via my.timo.vn.

– To get the e-voucher, customers need to sign in to their Timo account via my.timo.vn, access the Reward section and click on “Get your voucher now”. The e-voucher list can be amended without any prior notice.

– The e-voucher link will be published on the Reward section on my.timo.vn until the end of 7 October 2019. After this date, the e-voucher link will not be available on the Reward section anymore and customers will not be able to get their e-voucher.

Timo staff are entitled to request customers to sign and provide their personal details in order to confirm that they have received the e-voucher.

(iv) Resolving complaints: 

– For complaints related to the delivery of e-vouchers, complaints shall be sent from the customer’s registered email address to care@timo.vn with all related information and images.

– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows:
Shopee: hotline 19001221 – support@shopee.vn

– Complaints need to be sent within 10 working days after the date that the customer receives the email confirmation regarding the e-voucher from Timo. Any complaint sent after this period of time will not be resolved.

– Complaints will be resolved within 7 working dates.

(v) Other notes about rewards: 

– Voucher codes are selected randomly from Timo’s system.

– Voucher codes are valid to claim and use until the end of 7 October 2019.

– Electronic Gift Voucher Code / Gift / Gift Certificate cannot be converted to cash.

– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

(vi) Gifts shall not be granted in the following cases: 

– In case the customer refuses the reward, the rewards will be canceled.

– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo.

– The program may end sooner than expected.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Comittee.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations

– This promotion program can be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all as defined in the Terms and Conditions of Timo membership agreement.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee.

– For cases where program participants have committed frauds that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

For cases/problems related to the terms & conditions of the program, please contact:

Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo

For cases/problems related to the usage of vouchers, please contact:

Shopee: 19001221 – support@shopee.vn

Timo Hangout Locations:

– 194 D E Pasteur, District 3, HCMC

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho

– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

Find out more abut the working hours at Timo Hangouts here.