According to Circular No. 16/2014/TT-NHNN of the State Bank of Vietnam guiding the use of accounts of foreign currency and Vietnamese dong at authorized banks for residents and non-residents, VPBank issued regulation No. 38/2016/QT-TGÐ, regarding procedures for cash collection and payment at the counters.


All foreigners will no longer be able to deposit cash into a Timo Cash Deposit machine as per this circular. If you do try and deposit funds into a Timo CDM, your deposit will be rejected till the time you can prove the source of funds.
However if you have the proper documents to prove your source of funds, you can continue to deposit cash at ANY VPBank branch counter.

Here are the list of documents required by scenario:



Documents required proving the source of funds


Sources of money including salaries, bonuses, allowances, allowances and other income are salary and bonus nature

• An employment contract certified by the employer organization within the last 12 months

• Payroll / statement of wages in the last 12 months


Source of money from real estate (including income from buying, selling, transferring, leasing real estate or real estate

• Sale, transfer / lease contract is signed within 3 years up to the time of money transfer

• In case the real estate / estate is the common property of husband and wife during the marriage period; it is necessary to supplement the Property Division Agreement between husband and wife to determine the money owned by the sender


Source of money from securities stocks (including trading, transferring, contributing stocks, buying and selling securities)

• For income from transfer trading, equity contribution, transfer contract; equity capital contribution within 3 years up to the time of money transfer

• For income from trading securities: securities trading contracts; sub-book / statement of securities account within 3 years up to the time of remittance.


Source of money from savings deposit, savings book (including: savings deposit / bank savings book which has been active for 1 month prior to the time of money transfer)

• Receipts for closing savings books /accounts; or a bank account statement certified by the authorized person of the issuing bank or;
• A confirmation from the authorized person of the issuing bank in terms of time of savings book; depositor’s name, amount; currency; saving book serial number…
•Note:+ Customer must transfer their funds overseas within 7 days from the date of closing their savings account / savings book

VPBank will transfer money to foreigner accounts immediately upon receipt of all necessary documents. The service fee will apply as per VPBank’s regulation at that time.

When Timo’s customers deposit cash into their accounts at VPBank’s counter, fees will be applied under VPBank’s current regulation.

Deposit or Withdraw to/from Timo Spend account
at VPBank Branches outside of HCM city
(Min 10,00 VND,
Max: 1,000,000 VND)
Transfer or Withdraw at VPBank Branches within
02 working days from deposit date
(amount greater than 1 Billion dong)
(Min 10,000 VND,
Max: 1,000,000 VND)


If you are a Timo Mastercard holder, we would like to instruct you on how to make a payment towards your Timo Mastercard as an alternative option to making the payment via Timo App as following:

  • Customers can bring the original valid Passport and Visa to the nearest VPBank branch to make the deposit directly only to their Timo Mastercard. 
  • Note that a valid Visa/Temporary or Permanent resident card is required. 
  • If you are unable to provide these documents, you will need to come to Timo Hangout to update them with us prior to visiting the VPBank branch. 
  • Do try and make the necessary arrangements before the due date (November 4th, 2019) to avoid late fees and interest which may be incurred due to a late payment.

Please find the list of VPBank transaction offices nationwide here (

You can read the detailed Circular here. 

* Please note: This circular is only available in Vietnamese*

Please call our Timo Care team on 1800 6788 or email us at for more information.

Recharge cash through smart ATM

To be able to use your account you will need to put money into it. This is one of the first steps. You can use any of the Timo CDMs located in HCM and HN.

Alternatively you can also use any of VP Bank’s CDM machines which are conveniently located across the country. Because VPBank is Timo’s partner bank, all your accounts are held there and you do not need to worry about errors or inter bank processing time so feel free to recharge your account at any VPBank CDM. So take advantage of this to add funds to your account, instead of visiting the Timo Hangout.

Of course if you still prefer to use the Timo CDM machines, the locations are here

1 Timo Ho Chi Minh CDM 194DE Pasteur, Ward  6, District 3,  Ho Chi Minh
2 VPBank An Giang CDM 179- 181 Tran Hung Dao, Ward My Binh,  Long Xuyen,  An Giang
3 VPBank Chau Doc CDM 62-64 Nguyen Van Thoai, Ward Chau Phu A,  Chau Doc,  An Giang
4 VPBank Hiep Hoa CDM 80 Duong 19-5,  Thang,  Hiep Hoa,  Bac Giang
5 VPBANK Bac Ninh CDM 34 Ly Thai To, Ward Ninh Xa,  Bac Ninh,  Bac Ninh
6 VPBank Binh Dinh CDM 83 Mai Xuan Thuong, Ward Ly Thuong Kiet,  Quy Nhon,  Binh Dinh
7 VPBank Binh Duong CDM 557 Dai lo  Binh Duong,  Thu Dau Mot,  Binh Duong
8 VPBank Lai Thieu CDM 68 A Nguyen Van Tiet, Ward Lai Thieu,  Thuan An,  Binh Duong
9 VPBank Binh Thuan CDM 132 Tran Hung Dao, Ward Phu Thuy,  Phan Thiet,  Binh Thuan
10 VPBank Cantho CDM 52-54 Tran Van Kheo, Ward Cai Khe, District Ninh Kieu,  Cantho,  Cantho
11 VPBank Dien Bien Phu CDM 567 Dien Bien Phu, Ward Hoa Khe, District Thanh Khe,  Danang
12 VPBank Son Tra CDM 1094 Ngo Quyen, Ward Hai An, District n Tra,  Danang
13 VPBANK Dong Nai CDM K19 Vo Thi Sau, Ward Thong Nhat,  Bien Hoa,  Dong Nai
14 VPBank Ho Nai CDM 44/3 QL1A, KP 8B, Ward Tan Bien,  Bien Hoa,  Dong Nai
15 VPBank Tam Hoa CDM 30/6 Pham Van Thuan, Ward Tam Hoa,  Bien Hoa,  Dong Nai
16 VPBank Dong Thap CDM 67-69 Nguyen Hue, Ward 2,  Cao Lanh,  Dong Thap
17 VPBank Ha Tinh CDM 17 Tran Phu, Ward Tran Phu,  Ha Tinh ,  Ha Tinh
18 VPBank Hai Phong CDM 31-33 Pham Ngu Lao, Ward Luong Khanh Thien, District Le Chan,  Hai Phong
19 VPBank Tran Nguyen Han CDM 170A Tran Nguyen Han, Ward Tran Nguyen Han, District Le Chan,  Hai Phong
20 VPBank Ho Chi Minh CDM 165-169 Ham Nghi, Ward Nguyen Thai Binh, District 1, HCM
21 VPBank An Duong Vuong CDM 313 An Duong Vuong, Ward 3, District 5, HCM
22 VPBank An Suong CDM 24/44C Truong Chinh, Ward Tan Thoi Nhat, District 12, HCM
23 VPBank Ba Chieu CDM 341 Le Quang Dinh, Ward 5, District Binh Thanh, HCM
24 VPBANK Ben Thanh CDM 2 Ton Duc Thang, Ward Ben Nghe, District 1, HCM
25 VPBank Binh Phu CDM 56 Binh Phu, Ward 11, District 6, HCM
26 VPBank Bui Huu Nghia CDM 474A Tran Hung Dao, Ward 2, District 5, HCM
27 VPBank Cho Lon CDM 57 Tran Binh, Ward 2, District 6, HCM
28 VPBank Cong Hoa CDM 19C Cong Hoa, Ward 12, District Tan Binh, HCM
29 VPBank Gia Dinh CDM 296 Phan Xich Long, Ward 7, District Phu Nhuan, HCM
30 VPBank Go Vap CDM 2B Quang Trung, Ward 3, District Go Vap, HCM
31 VPBank Hang Xanh CDM 10A Nguyen Thi Minh Khai, Ward Da Kao, District 1, HCM
32 VPBANK Hoa Hung CDM 611 CMT8, Ward 15, District 10, HCM
33 VPBank Hoang Hoa Tham CDM 26 Hoang Hoa Tham, Ward 12, District Tan Binh, HCM
34 VPBank Huynh Tan Phat CDM 332-332A Huynh Tan Phat, Ward Binh Thuan,  Nha Be, District 7, HCM
35 VPBank Khanh Hoi CDM 199 Khanh Hoi, Ward 4, District 4, HCM
36 VPBank Le Van Sy CDM 288-290 Le Van Sy, Ward 14, District 3, HCM
37 VPBank Le Van Viet CDM 224A Le Van Viet, Ward Tang Nhon Phu B, District 9, HCM
38 VPBank Nguyen Thai Son CDM 124B Nguyen Thai Son, Ward 3, District Go Vap, HCM
39 VPBank No Trang Long CDM 151 No Trang Long, Ward 12, District Binh Thanh, HCM
40 VPBank Phan Huy Ich CDM 242 Phan Huy Ich, Ward 12, District Go Vap, HCM
41 VPBank Phu My Hung CDM 85  Hoang Van Thai, Ward Tan Phu, District 7, HCM
42 VPBank Phu Xuan CDM 101- 101A Huynh Tan Phat,  Nha Be,  Nha Be, HCM
43 VPBank District 10 CDM 296 Duong 3/2, Ward 12, District 10, HCM
44 VPBank District 2 CDM 278 Tran Nao, Ward Binh An, District 2, HCM
45 VPBank District 3 CDM 26A Pham Ngoc Thach, Ward 6, District 3, HCM
46 VPBank District 8 CDM 279-281 Lien  5, Ward 5, District 8, HCM
47 VPBank Sai Gon CDM 129 Nguyen Chi Thanh, Ward 10, District 5, HCM
48 VPBank Tan Phu CDM 187 Nguyen n, Ward Phu Thanh, District Tan Phu, HCM
49 VPBank Thanh My Loi CDM 638 Nguyen Thi Dinh, Ward Thanh My Loi, District 2, HCM
50 VPBank Thu Duc CDM 112 Vo Van Ngan, Ward Binh Tho, District Thu Duc, HCM
51 Timo Hangout Hanoi CDM 17 Ngo Quyen, Ward Trang Tien, District Hoan Kiem, Hanoi
52 VPBank Ba Dinh CDM Lo C2H Duong Duy Tan, Ward Dich Vong Hau, District Cau Giay, Hanoi
53 VPBank Nam Hanoi CDM 15-17 Kim Dong, Ward Giap Bat, District Hoang Mai, Hanoi
54 VPBank Vu Trong Phung CDM 57 Vu Trong Phung, Ward Thanh Xuan Trung, District Thanh Xuan, Hanoi
55 VPBank Thanh Xuan CDM 601 Nguyen Trai, Ward Thanh Xuan Nam, District Thanh Xuan, Hanoi
56 VPBank Cau Giay CDM 2 Nguyen Khanh Toan, Ward District Hoa, District Cau Giay, Hanoi
57 VPBank Chuong Duong CDM 562 Nguyen Van Cu, Ward Gia Thuy, District Long Bien, Hanoi
58 VPBANK Dong Anh CDM 16 Duong Cao Lo,  Dong Anh,  Dong Anh, Hanoi
59 VPBank Dong Do CDM 362 Pho Hue, Ward Pho Hue, District Hai Ba Trung, Hanoi
60 VPBank Dong Tam CDM 16 Tran Dai Nghia, Ward Dong Tam, District Hai Ba Trung, Hanoi
61 VPBank Ha Tay CDM 121- 123 To Hieu, Ward Nguyen Trai, District Ha Dong, Hanoi
62 VPBank Ha Thanh CDM Building R6,  72A Nguyen Trai, Ward Thuong Dinh, District Thanh Xuan, Hanoi
63 VPBank Hoang Quoc Viet CDM 184 Hoang Quoc Viet, Ward Nghia Do, District Cau Giay, Hanoi
64 VPBank Hoi  CDM 89 Lang Ha, Ward Lang Ha, District Dong Da, Hanoi
65 VPBank Kim Lien CDM 61 Xa Dan, Phuong Lien, District Dong Da, Hanoi
66 VPBank Kinh Do CDM 292 Tay Son, Ward Trung Liet, District Dong Da, Hanoi
67 VPBank Lac Trung CDM 55 Lac Trung, Ward Vinh Tuy, District Hai Ba Trung, Hanoi
68 VPBank Le Duc Tho CDM 20 Lo A1 Duong Le Duc Tho, Ward My Dinh II, District Nam Tu Liem, Hanoi
69 VPBank Linh Dam CDM Villa 19, Villa 1, Khu Bac Linh Dam, Pho Dang Xuan Bang, Ward Dai Kim, District Hoang Mai, Hanoi
70 VPBank My Dinh CDM CT1-1 KDT Me Tri Ha, Ward Me Tri, District Nam Tu Liem, Hanoi
71 VPBank Ngo Quyen CDM 39A Ngo Quyen, Ward Hang Bai, District Hoan Kiem, Hanoi
72 VPBank Ngoc Lam CDM 172 Ngoc Lam, Ward Ngoc Lam, District Long Bien, Hanoi
73 VPBank Pham Van Dong CDM Km9, Pham Van Dong, Ward Mai Dich, District Cau Giay, Hanoi
74 VPBank Phuong Mai CDM 75 Phuong Mai, Phuong Mai, District Dong Da, Hanoi 
75 VPBank  Giao Dich CDM 34 Hai Ba Trung, Ward Trang Tien, District Hoan Kiem, Hanoi
76 VPBank Tay Hanoi CDM Tang 1, Building Tay Ha, To Huu, Ward Trung Van, District Nam Tu Liem, Hanoi
77 VPBank Thang Long CDM 91 Nguyen Chi Thanh, Ward Lang Ha, District Dong Da, Hanoi
78 VPBank Thuy Khue CDM 152 Thuy Khue, Ward Thuy Khue, District Tay Ho, Hanoi
79 VPBank Tran Thai Tong CDM D5- Duong Tran Thai Tong, Ward Dich Vong Hau, District Cau  Giay, Hanoi
80 VPBank Trung Hoa Nhan Chinh CDM Building 29T1, Hoang Dao Thuy, Ward Trung Hoa, Cau Giay, Hanoi
81 VPBank Van District CDM Building Rainbow Duong 19/5, Ward Van District, District Ha Dong, Hanoi
82 VPBank Yen Hoa CDM T1-CC3 KDT Yen Hoa, duong Vu Pham Ham, Ward Yen Hoa, District Cau Giay, Hanoi
83 VPBank Hoa Binh CDM 878 Cu Chinh Lan, Phuong Lam,  Hoa Binh
84 VPBank Nha Trang CDM 26 YERSIN, Ward Van Thang,  Nha Trang,  Khanh Hoa
85 VPBank Kien Giang CDM 4 Tran Phu, Ward Vinh Quang,  Rach Gia,  Kien Giang
86 VPBank Ben Luc CDM 83 Nguyen Huu Tho,  Ben Luc,  Long An
87 VPBank Long An CDM  6-5A, Le Cao Dong, duong  6, Ward 2,  Tan An,  Long An
88 VPBank Nam Dinh CDM 69 Le Hong Phong, Ward Nguyen Du,  Nam Dinh,  Nam Dinh
89 VPBank Nghe An CDM Nha A Khu Thuong mai  Vinh, Ward Quang Trung,  Vinh,  Nghe An
90 VPBank Phu Tho CDM 2269 Hung Vuong, Ward Nong Trang,  Viet Tri,  Phu Tho
91 VPBank Cam Pha CDM 308 Tran Phu, Ward Cam Thanh,  Cam Pha,  District Quang Ninh
92 VPBank Thai Nguyen CDM 631 Luong Ngoc Quyen, Dong Quang,  Thai Nguyen,  Thai Nguyen
93 VPBank Hue CDM 35 Ly Thuong Kiet, Ward Phu Nhuan,  Hue,  Thua Thien Hue
94 VPBank Vinh Long CDM 53A Pham Thai Buong, Ward 4,  Vinh Long,  Vinh Long
95 VPBank Vinh Phuc CDM 1 Me Linh, Ward Lien Bao,  Vinh Yen,  Vinh Phuc
96 VPBank Vung Tau CDM 13 Nguyen Thai Hoc, Ward 7,  Vung Tau,  Ba Ria Vung Tau

For questions, please call 18006788 (toll free).
Smarter banking and better living is just around the corner!