FREQUENTLY ASKED QUESTIONS


A place to find answers for your questions about Timo’s products and features

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How do I withdraw money?

You can withdraw in 3 ways: Withdraw from any NAPAS ATM in Vietnam Bank transfer to another bank Withdraw cash at any Viet Capital Bank branch nationwide

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How can I add money to my Timo account?

You can add money to Timo in 2 ways: Via online bank transfer from another bank: Choose Bank: VietCapital Bank and Branch: Ho Chi Minh branch when making the transfer. Deposit cash at all VietCapital branches nationwide.

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Who can open a Timo Debit card?

Vietnamese citizens and foreigners who are above 18 years old can open a Timo Debit card if they meet the following requirements: For Vietnamese nationals: Must have a valid Vietnam national ID card or Passport in an acceptable condition to identify the picture and text clearly for verification. For Foreigners: Must have a valid Passport […]

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If I don’t live in HCMC, can I get my Timo Debit card?

Currently, Timo just can support customers who can visit the Timo Hangout in Ho Chi Minh, Ha Noi, Da Nang and Can Tho to issue Timo Debit card. The detailed address is here. If you can not represent your documents at these Timo Hangouts, you can experience the online account instead. We are looking forward […]

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What is the working time of Timo Hangouts?

Timo Hangout’s working hours are at below: Ho Chi Minh: Monday – Saturday (08:00 a.m. – 08:00 p.m.) Timo Building – 194D-E Pasteur, Ward 6, District 3. Capri by Fraser Building – Number 2, C street, Tan Phu Ward, District 7. Ha Noi: Monday – Saturday (08:00 a.m. – 08:00 p.m.) Vinafor Tower – 127 […]