FREQUENTLY ASKED QUESTIONS


A place to find answers for your questions about Timo’s products and features

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Forgot PIN or locked card, what to do?

In case your Timo Debit card has been locked due to submitting an incorrect or forgotten PIN, you can reset a new PIN on the Timo app or my.timo.vn website by following these steps: Login to your Timo account Select Profile Picture Select Manage Cards Select Timo Debit Card Press (+), select change PIN and […]

29

What to do when my card is lost or swallowed at an ATM?

Please log in to the Timo application, select the Profile Picture, select Manage Cards and lock the card for safety. You can then request a card reissue at the Manage Cards section of the Timo app. Timo debit card re-issuance fee is 55,000 VND and please come directly to Timo Hangout with your original passport […]

30

What is the ATM withdrawal limit?

The withdrawal limit of the Timo Debit card at the ATM is as follows: At Viet Capital Bank ATM: Up to 10,000,000 VND/time. At ATMs of other banks: Usually from 2,000,000 – 3,000,000 VND/time. The maximum withdrawal amount depends on the regulations of the ATM host bank. Total withdrawal limit: 100,000,000 VND/day. The number of […]