OTP or iOTP will be sent to you for the following types of transactions: Login. To verify a banking transaction. When logging into a new device. When unlocking cards or E-commerce payments.
Login to the Timo app, lock your card and change your password immediately! Then you should call Timo Care on 1800 6788 to inform us of the problem and get further assistance.
Timo or Viet Capital Bank will NEVER ask you to provide any sensitive information like your Username, Password, OTP or iOTP codes. If you receive such calls, DO NOT provide the caller with any details even if the caller claims they are calling from Timo. These are fraudsters trying to hack your account.
Do not click any strange link to ensure security. You could pay for online purchases via popular and trusted gateways or send money to the seller’s account via internet banking/mobile banking/bank branches.
All you need to do is log into your Timo account on a new device or via the Web App from my.timo.vn to log yourself out of your Timo account on your lost device. If you don’t have a new device, please call our Timo Care 1800 6788 for further support.
Customer data is our priority and we ensure that our customer’s funds & information are always protected with multi-layered security. With multi-factor login methods using Username & Password or Biometrics to token authentication methods using the iOTP/OTP to verify any transaction made in Timo app and even a lock/unlock card function in the app, Timo […]
Never share OTP, PIN code, username and password and card information (card number, issue date, CVV code (if any) for anyone, even Timo staff. Change PIN code periodically. Never use the same Password/Username as other non-banking accounts. Always access Timo via the App or via the website my.timo.vn, never by clicking on a hyperlink. Do […]
You can withdraw your money in Goal Save account anytime by moving money to Spend Account. After that, you can either withdraw money by your Napas Debit card at any ATMs in NAPAS network or send it via a move money transfer to any bank.
For every amount you contribute each month towards your Goal Save accounts, Timo will pay you an interest and this amount will be sent to the Piggy Bank. You can choose to move this money to your Spend Account at any time.
Unfortunately, non-Vietnamese nationals are not eligible for Timo Goal Save as per Circular No 48/2018/TT-NHNN declared by the State Bank of Vietnam. Read the full Circular here.