FREQUENTLY ASKED QUESTIONS
A place to find answers for your questions about Timo’s products and features
To receive money being transferred to your Timo account, you can provide payment information as follows: Recipient’s name: Your full name Beneficiary account number: 13 digits under the main account line (Spend Account) or in the Account information section Beneficiary bank name: Viet Capital Commercial Joint Stock Bank (Viet Capital Bank) Branch: Ho Chi Minh […]
Timo supports receiving foreign currency (AUD, CAD, CHF, EUR, GBP, HKD, JPY, SGD, THB, USD) transferred to the account and then converted into Vietnam Dong, according to beneficiary information as follows: Bank name: Viet Capital Commercial Joint Stock Bank Swift Code: VCBCVNVX Address: 412 Nguyen Thi Minh Khai, Ward 5, District 3, Ho Chi Minh […]
For foreign currency or VND transactions made from abroad to the Timo account, it will be through domestic and foreign intermediary banks/International Payment Department before Viet Capital Bank receives the amount. Timo always tries to support customers to use Timo’s products in the best way. The provision of information before crediting the amount depends on […]
Your Timo account is a domestic account, so your Timo app does not support international transfers. In case you need to transfer money abroad, please go to Viet Capital Bank for further support.
Please kindly bring your original passport and Visa/TRC (valid, clear information) directly to Timo Hangouts for assistance in changing information.
Your money may not have been transferred to the beneficiary account because it is being transferred in the form of CITAD transfer or the beneficiary information is incorrect. To check the transaction status, please call Timo Care hotline 1800 6788 for support.
In case you made a wrong transfer by one of the following information: Bank name, recipient name, account number or transfer to the account number “Closed”, the money will still be transferred according to the entered information but will be refunded after about 1-3 working days (excluding Saturdays, Sundays and public holidays) depending on the […]
Timo is sorry about your case. Because the transaction has been successfully transferred, Timo is sorry that we cannot assist you to revoke the above transaction. Please kindly arrange a suitable time to bring your valid and original passport and Visa/TRC to Timo Hangout for further assistance. Please kindly note that this is just a […]
Timo is sorry about your case. Due to the security of customer information, the receiving bank will not be able to provide customer information. Therefore, please actively report the incident to the police to get support. Please kindly note that: Always be wary of those who claim to be bankers or technicians… can help you […]
In case you want to adjust the description of the transferred transaction, please arrange a time to bring the original and valid Passport and Visa/TRC to Timo Hangout or Viet Capital Bank for assistance in signing the request to adjust the description. Please kindly note that, because the transaction has been completed, the description adjustment […]