FREQUENTLY ASKED QUESTIONS


A place to find answers for your questions about Timo’s products and features

1

How to add a payee in the Timo app?

Step 1: Tap the main button on the main dashboard. Step 2: Choose New Payee. Step 3: Choose Timo Member/Bank Account Number/Debit Card Number and input required information. Step 4: Choose Save Payee. Or you can simply Add New Payee at Manage Payees by tapping the Community icon (yellow icon) at the bottom of the […]

4

How to send a Payment Request to a Timo member?

At your main Dashboard, follow these steps: Step 1: Choose Payment Request. Step 2: Tap the main button on the screen, choose New payment request. Step 3: Choose a Timo Payee in the list or add a new Timo Account. Step 4: Input the Amount and Add description, then select Send payment request.

6

What is a Payment Request?

Payment Request is a smart feature that allows our customers to manage their payments better. These payments are split into Outstanding payment and Completed payment. Payment Request is a unique feature between Timo members, used for Timo account to Timo account only.

9

What is OTP and iOTP?

OTP is a one-time 4-digit secure code, used to verify banking transactions/online transactions. OTP is sent to the customers via SMS to the registered phone number while they are making transactions to ensure the transaction is authenticated. iOTP (instant OTP) works just like SMS OTP, only the 4-digit secure code is created in the Timo […]

10

What is the benefit of iOTP?

With iOTP you can: Approve transactions quicker. Easily make transfers while overseas. Use it on as many trusted devices as you want.