How to get Timo digital bank account?
Download the app on your smartphone & follow the instructions – it’s fast and easy!

What do you need to apply for a bank account?
- A smartphone with a good internet signal
- For Vietnamese: You need a valid National ID or Passport in a clearly identifiable condition
- About a few minutes of your time
-
Your selfie ready face**.
Note:
- If you are enough 15 year-olds, you can open Timo account at Timo Hangouts.
- If you are enough 18 year-olds, you can open Timo account at Timo Hangouts or online.
For Foreigners (Circular number: 16/2020/TT-NHNN and 23/2014/TT-NHNN): If you are enough 15 year-olds, you can open Timo bank account at Timo Hangouts with your orignal valid Passport in a clearly identifiable condition AND one of the following valid documents:Note:– Visa OR,
– Temporary Resident Card OR,
– Permanent Resident Card.If foreigners have 3 month Visa (which was issued enough 90 days) or more, foreigners can open a bank account (without cards) and use Digital Banking application.
If foreigners have 6 month Visa/TRC (which was issued enough 180 days) or more, foreigners can open a bank account (without cards), term-deposit and use Digital Banking application.
If foreigners have a 1 year Visa/TRC/PRC (which was issued enough 365 days), foreigners can open a bank account with cards, term-deposit and use Digital Banking application.
- The documents mentioned above can have less than 3;6;12 months remaining, but they must be valid at the time of application for Timo.
- Foreigners who can prove their continuous residential status in Vietnam for at least 6 months are eligible to open one or more Term deposits. The term of the deposit cannot exceed the remaining validity of their residential documents in Vietnam.
Instantly download and open an account in-app!
How to join Timo and get your digital account in minutes?

Download the Timo app and follow the steps to register

Get started by entering your information

Take a selfie for facial verification

Scan your valid documents as requested (formats accepted include PDF, JPEG, PNG and should be less than 1 MB each)

Bingo! Your digital bank account is set up!

Book your appointment

Choose how you want to receive your card

Select a time for your appointment

While you wait for your card, you can begin using your Digital Account

Activate your debit card

Open your Pending Tasks in app

Click Activate Card

Enter the last 10 digits of your card

Your card is activated and ready to use
Instantly download and open an account in-app!
The easiest way to manage your money

Spend smarter
Discover a new way to track and manage your spending. See where your money is going and how to save and grow your money automatically.

Stay in control
Your account is always protected by multiple layers of security. Stay on top of every transaction you’ve made with instant alerts and iOTP authentications for transfers.
* Note: iOTP also works on the principle of OTP but instead of being sent via SMS, this code will be sent directly in the Timo app.

Say goodbye to hidden fees
We have no minimum balance requirement and charge no fee for every money transfers, bill payments and phone top-up. Cash withdrawal is also fee-free at Viet Capital Bank’s ATMs as well as across 17,000+ ATMs in the Napas network.
Accounts & Cards
Financial products
CUSTOMER / DEVELOPER SUPPORT
Hotline: 1800 6788
Email: care@timo.vn
Call center working hours:
– Monday – Saturday: 08:00 a.m. – 10:00 p.m.
– Sunday: 08:00 a.m. – 08:00 p.m.