How to get Timo digital bank account?
Download the app on your smartphone & follow the instructions – it’s fast and easy!

What do you need to apply for a bank account?
- A smartphone with a good internet signal
-
You must be above 18 years of age:
- For Vietnamese: A valid photo ID/Citizen Card/Passport;
- For Foreigners: Valid Passport in a clearly identifiable condition and one of three following valid documents issued for a period of at least 12 months*:
+ A Vietnam visa, OR
+ A temporary resident card, OR
+ A permanent resident card.
*The above documents can have less than 12 months remaining, but must be valid at the time of applying to join Timo. Certificate of Visa exemption is not admissible. - About a few minutes of your time
-
Your selfie ready face**.
**Only apply for Vietnamese customers.
Instantly download and open an account in-app!
How to join Timo and get your digital account in minutes?

Download the Timo app and follow the steps to register

Get started by entering your information

Take a selfie for facial verification

Scan your valid documents as requested (formats accepted include PDF, JPEG, PNG and should be less than 1 MB each)

Bingo! Your digital bank account is set up!

Book your appointment

Choose how you want to receive your card

Select a time for your appointment

While you wait for your card, you can begin using your Digital Account

Activate your debit card

Open your Pending Tasks in app

Click Activate Card

Enter the last 10 digits of your card

Your card is activated and ready to use
Instantly download and open an account in-app!
The easiest way to manage your money

Spend smarter
Discover a new way to track and manage your spending. See where your money is going and how to save and grow your money automatically.

Stay in control
Your account is always protected by multiple layers of security. Stay on top of every transaction you’ve made with instant alerts and iOTP authentications for transfers.
* Note: iOTP also works on the principle of OTP but instead of being sent via SMS, this code will be sent directly in the Timo app.

Say goodbye to hidden fees
We have no minimum balance requirement and charge no fee for every money transfers, bill payments and phone top-up. Cash withdrawal is also fee-free at Viet Capital Bank’s ATMs as well as across 17,000+ ATMs in the Napas network.
Accounts & Cards
Financial products
CUSTOMER / DEVELOPER SUPPORT
Hotline: 1800 6788
Email: care@timo.vn
Call Centre working hours:
– Monday – Saturday: 08:00 a.m. – 10:00 p.m.
– Sunday: 08:00 a.m. – 08:00 p.m.