Yes. There is an interest rate of 0.2%/year that is applicable.
You can tell the receiver to carefully check their transaction history and account balance.
If they still have not received it, we will need you to provide us with the following information, via email to care@timo.vn or via the Timo Care 1800 6788:
- The transaction ID
- The amount of transfer
- The time of transfer
- The receipt of the transfer (If any)
To track your transactions, we will need you to provide us with the following information via email to care@timo.vn or via the Timo Care 1800 6783 for us to check:
- Successful transaction code (please ask the sender to contact their sending bank to collect this code)
- The amount of transfer
- The time of transfer
- The name of sending bank
- The receipt of the transfer (if any)
The Timo Spend Account is your main account for everyday use. Your Debit card is issued to this account. With this account you can:
- Pay bills
- Move money
- Top up your phone
- Send payment requests to friends and
- View your transaction history
Yes, as soon as you complete registering your information, you’ll have access to a Timo digital account. With this account, you can:
- Make transfer/top-up/bill pay up to 100,000,000 VND monthly.
- Receive and deposit money to your Spend Account with no limitation.
- Create unlimited Term Deposits with attractive interest rate.
- Set up and manage your profile and settings.
However, you can’t withdraw money till the date you get your Timo Debit card.
To get complete access to the digital account with higher transfer limits and bill payment limits, a visit to the Timo Hangout to complete the wet-signature and Debit card collection process is mandatory.
In case these information on the Timo app is not matched with your identification, you can manually edit your private information like your ID or Passport. Alternatively, avoid smiling or showing teeth to ensure a better match of your selfie with your Photo ID.
How to join us?
Step 1
Download the Timo Digital Bank app on App Store or Google Play Store
Step 2
Follow the instructions to create your digital bank account
Step 3
Complete the process and enjoy our banking service
CUSTOMER / DEVELOPER SUPPORT
Hotline: 1800 6788
Email: care@timo.vn
Call Centre working hours:
– Monday – Saturday: 08:00 a.m. – 10:00 p.m.
– Sunday: 08:00 a.m. – 08:00 p.m.
