Timo Spend Account is your main account, for daily use. Your debit card is issued with this account. With this account you can:
Your Timo account is completely free of fees such as annual fee, account maintenance fee, transaction fee for transferring money from the application and withdrawal transaction fee at ATM. You can refer to the detailed information more at:
Currently, Timo offers the following account package for foreigners:
Please kindly bring your original passport and Visa/TRC (valid, clear information) directly to Viet Capital Bank for transfer support at the counter.
Please kindly contact 1800 6788 to inform in advance about the amount, time and which Viet Capital Bank you want to withdraw cash from for further support.
To receive money being transferred to your Timo account, you can provide payment information as follows:
Timo supports receiving foreign currency (AUD, CAD, CHF, EUR, GBP, HKD, JPY, SGD, THB, USD) transferred to the account and then converted into Vietnam Dong, according to beneficiary information as follows:
Recipient information needs to be in the correct order on the Timo system (don’t reverse the last name, first name or middle name). In addition, the notification fee for foreign currency transactions transferred to Timo’s account is 0.05% (Minimum is 5 USD, Maximum is 100 USD, excluding VAT) on the amount that Timo (Viet Capital Bank) received after going through the intermediary bank.
For foreign currency or VND transactions made from abroad to the Timo account, it will be through domestic and foreign intermediary banks/International Payment Department before Viet Capital Bank receives the amount.
Timo always tries to support customers to use Timo’s products in the best way. The provision of information before crediting the amount depends on the requirements of the intermediary bank and the regulations of Viet Capital Bank from time to time to evaluate the customer and review the transaction per the regulations of the State Bank of Vietnam.
Therefore, for Timo to support the fastest transaction processing and crediting, all wire transfer information needs to match the beneficiary account information, be linked, and clearly show the purpose of the transfer. In addition, in some cases where your incoming transactions need further clarification as required, Timo will actively contact support as well as guide you to complete the processing and credit.”
Your Timo account is a domestic account, so your Timo app does not support international transfers. In case you need to transfer money abroad, please go to Viet Capital Bank for further support.
Please kindly bring your original passport and Visa/TRC (valid, clear information) directly to Timo Hangouts for assistance in changing information.
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Hotline: 1800 6788
Email: care@timo.vn
Call center working hours:
– Monday – Saturday: 08:00 a.m. – 10:00 p.m.
– Sunday: 08:00 a.m. – 08:00 p.m.
