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FAQS CATEGORIES, Spend Account

What is Spend Account?

Timo Spend Account is your main account, for daily use. Your debit card is issued with this account. With this account you can:

  1. Pay bills
  2. Transfer money, receive money transfer
  3. Mobile top-up
  4. Send Payment Request/Split Bills to Timo friends
  5. Check transaction history
  6. Receive foreign currency transfers from abroad
  7. Cashflow by Category
/by Khang Le
https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png 0 0 Khang Le https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png Khang LeWhat is Spend Account?
FAQS CATEGORIES, Spend Account

Am I charged any fees by using Timo?

Your Timo account is completely free of fees such as annual fee, account maintenance fee, transaction fee for transferring money from the application and withdrawal transaction fee at ATM. You can refer to the detailed information more at:

  • Spend Account’s Tariff: https://timo.vn/wp-content/uploads/2021/01/Spend-Account-Tariff.pdf
  • Timo Debit Card’s Tariff: https://timo.vn/wp-content/uploads/2021/01/Debit-Card-Tariff.pdf
/by Khang Le
https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png 0 0 Khang Le https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png Khang LeAm I charged any fees by using Timo?
FAQS CATEGORIES, Spend Account

What account packages does Timo have?

Currently, Timo offers the following account package for foreigners:

  • Full Timo account package: For customers who have completed issuing Timo Debit cards at Timo Hangout, money transfer limit is up to 5 billion VND/day, and you can use full product services such as withdrawal transactions, online payment via card, linking e-wallets,…
/by Khang Le
https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png 0 0 Khang Le https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png Khang LeWhat account packages does Timo have?
FAQS CATEGORIES, Spend Account

I want to transfer with an amount more than 5 billion VND/day?

Please kindly bring your original passport and Visa/TRC (valid, clear information) directly to Viet Capital Bank for transfer support at the counter.

/by Khang Le
https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png 0 0 Khang Le https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png Khang LeI want to transfer with an amount more than 5 billion VND/day?
FAQS CATEGORIES, Spend Account

I want to withdraw cash from Timo account in large amount?

Please kindly contact 1800 6788 to inform in advance about the amount, time and which Viet Capital Bank you want to withdraw cash from for further support.

/by Khang Le
https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png 0 0 Khang Le https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png Khang LeI want to withdraw cash from Timo account in large amount?
FAQS CATEGORIES, Spend Account

Timo’s transfer information?

To receive money being transferred to your Timo account, you can provide payment information as follows:

  • Recipient’s name: Your full name
  • Beneficiary account number: 13 digits under the main account line (Spend Account) or in the Account information section
  • Beneficiary bank name: Viet Capital Commercial Joint Stock Bank (Viet Capital Bank)
  • Branch: Ho Chi Minh City.
  • Bank code in Citad transfer: 79327001
  • Bank code in 24/7 Napas transfer 24/7: 970454.
/by Khang Le
https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png 0 0 Khang Le https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png Khang LeTimo's transfer information?
FAQS CATEGORIES, Spend Account

Can I receive foreign currency transfers from oversea?

Timo supports receiving foreign currency (AUD, CAD, CHF, EUR, GBP, HKD, JPY, SGD, THB, USD) transferred to the account and then converted into Vietnam Dong, according to beneficiary information as follows:

  • Bank name: Viet Capital Commercial Joint Stock Bank
  • Swift Code: VCBCVNVX
  • Address: 412 Nguyen Thi Minh Khai, Ward 5, District 3, Ho Chi Minh City, Vietnam
  • Account number: Spend Account (13 digits)

Recipient information needs to be in the correct order on the Timo system (don’t reverse the last name, first name or middle name). In addition, the notification fee for foreign currency transactions transferred to Timo’s account is 0.05% (Minimum is 5 USD, Maximum is 100 USD, excluding VAT) on the amount that Timo (Viet Capital Bank) received after going through the intermediary bank.

/by Khang Le
https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png 0 0 Khang Le https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png Khang LeCan I receive foreign currency transfers from oversea?
FAQS CATEGORIES, Spend Account

Why do I have to provide information about money transfer from abroad to my Timo account?

For foreign currency or VND transactions made from abroad to the Timo account, it will be through domestic and foreign intermediary banks/International Payment Department before Viet Capital Bank receives the amount.

Timo always tries to support customers to use Timo’s products in the best way. The provision of information before crediting the amount depends on the requirements of the intermediary bank and the regulations of Viet Capital Bank from time to time to evaluate the customer and review the transaction per the regulations of the State Bank of Vietnam.

Therefore, for Timo to support the fastest transaction processing and crediting, all wire transfer information needs to match the beneficiary account information, be linked, and clearly show the purpose of the transfer. In addition, in some cases where your incoming transactions need further clarification as required, Timo will actively contact support as well as guide you to complete the processing and credit.”

/by Khang Le
https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png 0 0 Khang Le https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png Khang LeWhy do I have to provide information about money transfer from abroad to my Timo account?
FAQS CATEGORIES, Spend Account

Can I use Timo to transfer money to foreign accounts?

Your Timo account is a domestic account, so your Timo app does not support international transfers. In case you need to transfer money abroad, please go to Viet Capital Bank for further support.

/by Khang Le
https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png 0 0 Khang Le https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png Khang LeCan I use Timo to transfer money to foreign accounts?
FAQS CATEGORIES, Spend Account

How to change the phone number and email registered with Timo?

Please kindly bring your original passport and Visa/TRC (valid, clear information) directly to Timo Hangouts for assistance in changing information.

/by Khang Le
https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png 0 0 Khang Le https://timo.vn/wp-content/uploads/TDB_website-logo-1-300x58.png Khang LeHow to change the phone number and email registered with Timo?
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Hotline: 1800 6788
Email: care@timo.vn
Call Centre working hours:
– Monday – Saturday: 08:00 a.m. – 10:00 p.m.
– Sunday: 08:00 a.m. – 08:00 p.m.

      

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