We recommend that you activate your iOTP before you travel abroad as there is an SMS OTP required to setup. If your phone has a roaming plan and you are able to receive SMS messages when overseas, then this does not apply to you. To activate iOTP, follow these simple steps:

  • Log in to the app and tap on your Profile
  • Choose Security Settings and tap on iOTP
  • You will be prompted to enter the OTP sent to your registered Mobile number for activation

Please bring your Valid ID/Passport and Valid Visa/Residence Card (for Foreigners only) to the Timo Hangout at 2nd floor, 194 D-E Pasteur, Ward 6, District 3, Ho Chi Minh City to update this information.