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Can I cancel Auto-deposit setting at any time?

Certainly! You can cancel the Auto-deposit setting at any time through the TD list screen.

1. For Principal rollover TD, the original amount will continue to be invested after maturity, while the interest will be transferred to the Spend Account.

2. For Total rollover TD, both the original amount and the interest will be automatically rolled over into a new TD with the same term but at the current interest rate.

3. For Non-rollover TD, the original amount and the interest are not automatically rolled over but transferred to the Spend Account.

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What notification will I receive after the Auto-deposit is made?

Every time the system automatically executes a deposit order, you will be notified via the Timo app, making tracking your savings growth easier.

If the Auto-deposit order fails, you will receive a notification with the reason and the system will execute the deposit order in the next cycle.

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How to activate Auto-deposit setting?

Step 1: Log in to the Timo app.
Step 2: Open a Term Deposit.
Step 3: Select the Auto-deposit setting so that the system automatically creates a deposit order with the created TD information.
Step 4: Confirm.

The system will automatically execute monthly deposit orders according to the amount and term you have set. The interest rate will be based on the deposit date each month.

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Why should you use the Auto-deposit setting?

This setting is a powerful tool that helps you cultivate smart & effortless savings habits. By automatically creating a monthly Term Deposit from your Spend Account, you can build a passive income stream over time without having to do this manually.

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About Timo

Timo is the latest player to enter the Finance sector as a digital bank dedicated to helping customers on their journey to financial freedom. Co-operating with Viet Capital Bank, Timo offers the personal banking experience that customers expect without the hassle of maintaining a large account balance.

We understand the advantages of technology as well as the importance of smartphones in today’s life, so the experience that Timo brings is a “no matter where” banking service that allows customers to manage, increase, and access their accounts anytime, anywhere.

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What is Timo contact & support information?

Customer Service Center operating hours are as follows:

  • Call Center 1800 6788 (toll-free): 08:00 – 22:00 Monday – Saturday, 08:00 – 20:00 Sunday and public holidays;
  • Live Chat on Timo app: 08:00 – 22:00 Monday – Saturday, 08:00 – 20:00 Sunday and public holidays;
  • Facebook Messenger of Timo fanpage: 08:00 – 22:00 Monday – Saturday, 08:00 – 20:00 Sunday and public holidays.
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The Timo Digital Banking Community (Official Group)

Cộng đồng Ngân hàng số Timo (Offical Group) is the official group established by Timo. You can freely search, ask questions or share the information that interests you. Timo invites you to join the Community here: https://www.facebook.com/groups/timobank.

If you encounter important/confidential issues related to your account, please kindly call Hotline 1800 6788 or send an email to care@timo.vn.

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