You can withdraw in 4 ways:

  1. Withdraw from any NAPAS ATM in Vietnam
  2. Withdraw cash from your account at any of our CDMs / ATMs in a Timo Hangout
  3. Bank transfer to another bank
  4. Withdraw cash at any VPBank branch nationwide (only HCM is free)

Yes and no. You can deposit foreign currency by using a VPBank branch or bank transfer into your Timo account but it will be converted to Vietnam Dong. You cannot open a foreign currency account with Timo at this time.

  1. Timo Cash Deposit Machine
    • Withdrawal limit: 20,000,000 VND per transaction
    • Deposit limit: 100,000,000 VND per transaction
  2. VPBank ATM
    • Withdrawal limit: 20,000,000 VND per transaction
  3. Smartlink/Banknet ATM:
    • Withdrawal limit: 2,000,000 – 3,000,000  VND per transaction
  4. VPBank teller
    • Withdrawal limit: none
    • Deposit limit: none

imo has no fees on ATM and transfers, as well as no fees for cash withdrawal and deposits at VPBank. However, we do have a few fees you may occasionally incur:

  • 50,000 VND per card/PIN reissuance
  • 30,000 VND per account balance confirmation
  • 30,000 VND per account dispute for local remittance

There are some external fees to VPBank in cases below:

  • 0.02% Cash deposit/withdrawal fee at VPBank outside Ho Chi Minh. (min 10,000 VND; max 1,000,000 VND)
  • 0.03% Cash transfer/withdrawal fee for over 1 billion at VPBank if within 2 working days since cash deposit. (min 10,000 VND; max 1,000,000 VND)
  • 0.01% cash withdrawal fee over 1 billion at VPBank if withdrawn on same day as receiving (min 10,000 VND)
  • 50,000 VND per card/PIN re issuance
  • 30,000 VND per account balance confirmation
  • 30,000 VND per account dispute for local remittance
  • 22,000 VND for account closure (at branches)

Notes: VAT excluded from the fees