FREQUENTLY ASKED QUESTIONS
A place to find answers for your questions about Timo’s products and features
- Hotline: 1800 6788 (Within Vietnam) or 028 7300 8466 (Overseas)
- Email: care@timo.vn
- Website: www.timo.vn
Most asked questions
Most read questions
What are the contact information of Timo?
+If you have any questions or in urgent cases, please contact us via:
What is the working time of Timo Hangouts?
+Timo Hangout's working hours are at below:
- Ho Chi Minh: Monday – Saturday (08:00 a.m. – 08:00 p.m.)
- Timo Building - 194D-E Pasteur, Ward 6, District 3.
- Capri by Fraser Building - Number 2, C street, Tan Phu Ward, District 7.
- Ha Noi: Monday – Saturday (08:00 a.m. – 08:00 p.m.)
- Vinafor Tower - 127 Lo Duc, Dong Mac Ward, Hai Ba Trung District.
- Da Nang: Monday – Friday (08:30 a.m. – 12:00 p.m. & 01:00 p.m. – 05:30 p.m.) & Saturday (08:30 a.m. – 12:00 p.m.)
- 43-45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District.
- Can Tho: Monday – Friday (08:30 a.m. – 12:00 p.m. & 01:00 p.m. – 05:30 p.m.) & Saturday (08:30 a.m. – 12:00 p.m.)
- 81-83 Tran Van Kheo, Cai Khe Ward, Ninh Kieu District.
Where can I visit to pick up my card?
+At this time, our Timo Hangouts are located at:
- Ho Chi Minh:
- Timo Building - 194D-E Pasteur, Ward 6, District 3.
- Capri by Fraser Building - Number 2, C street, Tan Phu Ward, District 7.
- Ha Noi:
- Vinafor Tower - 127 Lo Duc, Dong Mac Ward, Hai Ba Trung District.
- Da Nang:
- 43-45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District.
- Can Tho:
- 81-83 Tran Van Kheo, Cai Khe Ward, Ninh Kieu District.
Where can I find the Terms and Conditions of Timo?
+Please refer to the Terms and Conditions below:
- Timo Digital Bank:
- Timo Spend Account:
- Timo Term Deposit:
- Timo Debit card:
- Timo Visa Credit card:
- Privacy & Data Protection Policy
What is the advantage of using Timo?
+Timo offers unique digital banking services as follows:
- You can open you online account in minutes online (Not applicable for foreigner).
- You can start to use your account immediately to move money, pay bills or top up your phone before your Timo Debit card is collected.
- It's simple and easy to use with a clean & clear UI/UX, smarter features and products make it easy to use.
- Your Timo Debit card can be picked up from a Hangout at a convenient time of your choosing later.
How to join us?
Step 1
Download the Timo Digital Bank app on App Store or Google Play Store
Step 2
Follow the instructions to create your digital bank account
Step 3
Complete the process and enjoy our banking service
Financial products
CUSTOMER / DEVELOPER SUPPORT
Hotline: 1800 6788
Email: care@timo.vn
Call Centre working hours:
– Monday – Saturday: 08:00 a.m. – 10:00 p.m.
– Sunday: 08:00 a.m. – 08:00 p.m.
What are the contact information of Timo?
+What is the working time of Timo Hangouts?
+Where can I visit to pick up my card?
+Where can I find the Terms and Conditions of Timo?
+What is the advantage of using Timo?
+