For foreign currency or VND transactions made from abroad to the Timo account, it will be through domestic and foreign intermediary banks/International Payment Department before Viet Capital Bank receives the amount.
Timo always tries to support customers to use Timo’s products in the best way. The provision of information before crediting the amount depends on the requirements of the intermediary bank and the regulations of Viet Capital Bank from time to time to evaluate the customer and review the transaction per the regulations of the State Bank of Vietnam.
Therefore, for Timo to support the fastest transaction processing and crediting, all wire transfer information needs to match the beneficiary account information, be linked, and clearly show the purpose of the transfer. In addition, in some cases where your incoming transactions need further clarification as required, Timo will actively contact support as well as guide you to complete the processing and credit.”