What to do when my card is lost or swallowed at an ATM?

Please log in to the Timo application, select the Profile Picture, select Manage Cards and lock the card for safety. You can then request a card reissue at the Manage Cards section of the Timo app. Timo debit card re-issuance fee is 55,000 VND and please come directly to Timo Hangout with your original passport and TRC/Visa to receive a new card.