What should I do if the ATM held my Debit card?

Firstly, please lock your card in Manage Cards section for security reasons, then choose one of the options below:

  • Provide your full name, ID/Passport number, the ATM’s address that is holding your card for the Timo team to provide you with the Cardholder Confirmation letter. You can then take this confirmation letter to the bank branch that manages the ATM that held your card to get it back.
  • You can reissue a new card with the fee of 50,000 VND (excluded VAT 10%).