What should I do if my card is no longer recognized at ATMs or via POS?

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If your current card can no longer be used, you can request for a new card and PIN in the Timo app. An additional charge of 55.000 VND (if your account balance is equal to or greater than 55.000 VND) will be deducted from your Spend Account and all you have to do is pick up your new card from the nearest Timo Hangout.