What should I do if I forget my login details? Can I reset my username or password in the app and how to do that?

You can Reset your Password or Retrieve your Username right in the Timo app. Follow these steps:

  • Step 1: On the login screen, tap Cannot login.
  • Step 2: Choose Reset Password or Retrieve Username.
  • Step 3: Enter your registered information: ID/Passport and Email address, then hit Submit.
  • Step 4: Check your email and click on the link to reset your Password/retrieve your Username and follow the steps to create a new password/get your username.