My friend sent me money but I have not received it. How can I check it?

To track your transactions, we will need you to provide us with the following information via email to care@timo.vn or via the Timo Care 1800 6783 for us to check:

1. Successful transaction code (please ask the sender to contact their sending bank to collect this code)
2. The amount of transfer
3. The time of transfer
4. The name of sending bank
5. The receipt of the transfer (if any)