I have transferred funds but the beneficiary says the funds have not yet been received. How can I track the transaction?

Your funds may not have reached the beneficiary due to incorrect beneficiary information. To track your transaction, we will need you to provide us with the following information, via email to care@timoplus.vn or via the Timo Plus Care 1800 6783 for us to check:

1. The transaction ID
2. The amount of transfer
3. The time of transfer
4. The receipt of the transfer (If any)