How do I request documents?

Please kindly follow these instructions:

• Step 1: Log in to my.timo.vn website and then select the Document Request function in the Menu.
• Step 2: Select the corresponding document type according to your needs and purposes such as:
  • Account balance confirmation with stamp
  • Account statement with stamp
  • Debit advice confirmation with stamp
• Step 3: Check the document request fee and confirm the required order to switch to receiving documents. Timo supports 2 forms of receiving documents:
  • Pick up at the nearest Timo Hangout (after 2-3 working days) or,
  • Send to your address by post (after 4-5 working days)”