• Step 1: Tap the main button on the main dashboard.
  • Step 2: Choose New Payee.
  • Step 3: Choose Timo Member/Bank Account Number/Debit Card Number and input required information.
  • Step 4: Choose Save Payee.

Or you can simply Add New Payee at Manage Payees by tapping the Community icon (yellow icon) at the bottom of the home screen.

Yes, you can.

  • Step 1: Choose Manage Payees at the navigation bar.
  • Step 2: Choose a specific payee.
  • Step 3: Choose Edit to edit or delete payee.
  • Step 4: Save changes to complete the process.

Favourite Payees is used to pin the payees whom you usually send money/send payment requests to. This feature is used for quick transactions whenever you need in the Timo app.

At your main Dashboard, follow these steps:

  • Step 1: Choose Payment Request.
  • Step 2: Tap the main button on the screen, choose New payment request.
  • Step 3: Choose a Timo Payee in the list or add a new Timo Account.
  • Step 4: Input the Amount and Add description, then select Send payment request.

Your unpaid payments can be found in Outstanding payment under the Payment Request section in the Timo app.

Payment Request is a smart feature that allows our customers to manage their payments better. These payments are split into Outstanding payment and Completed payment. Payment Request is a unique feature between Timo members, used for Timo account to Timo account only.

It is a default whenever you login a new device to ensure the safety for your account.

If you recognize any strange actions on your account, even you haven’t logged in to your account but there are OTP(s) sent to your email, you can immediately call Timo Care on 1800 6788 to inform us of the problem to get further assistance.

You can Reset your Password or Retrieve your Username right in the Timo app. Follow these steps:

  • Step 1: On the login screen, tap Cannot login.
  • Step 2: Choose Reset Password or Retrieve Username.
  • Step 3: Enter your registered information: ID/Passport and Email address, then hit Submit.
  • Step 4: Check your email and click on the link to reset your Password/retrieve your Username and follow the steps to create a new password/get your username.

OTP is a one-time 4-digit secure code, used to verify banking transactions/online transactions. OTP is sent to the customers via SMS to the registered phone number while they are making transactions to ensure the transaction is authenticated.

iOTP (instant OTP) works just like SMS OTP, only the 4-digit secure code is created in the Timo app so you can make transactions even when you are overseas.

With iOTP you can:

  • Approve transactions quicker.
  • Easily make transfers while overseas.
  • Use it on as many trusted devices as you want.