1. Duration of the promotion:  From 2nd January till the end of 31st January 2019

2. Location: Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to new customers, who have not yet become Timo members

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

i) E-voucher eligibility:

New customers who meet the following qualification criteria will receive the following rewards:

– Customers will get a 200.000 VND e-voucher code from WeFit if they complete the online registration successfully and receive a Timo ATM Debit card at a Timo Hangout no later than

31st January 2019 (during working hours of the Timo Hangout in each of the 04 locations), and

– Customers will get a 75.000 VND e-voucher from Shopee if they make at least 01 transaction by 08th February 2019. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments
VinaCapital investment

AND

– Customers will get an additional 100.000 VND Shopee e-voucher from VinaCapital if the above transaction is made to invest with VinaCapital investment by 08th February 2019.

(ii) Rewards:

– Qualified customers can redeem the following rewards:
– 200.000 VND WeFit e-voucher code,
– 75.000 VND Shopee e-voucher,
– 100.000 VND Shopee e-voucher from VinaCapital.

– Customers can check the e-voucher’s details, instructions, applicable locations (with detailed address) and specific expiration date on the digital voucher once received.

(iii) How will you get the e-voucher?

– Announcement procedure:
1. With the e-voucher code from WeFit, Timo will send an email confirmation to the registered email address provided by the qualified customer when opening their Timo account after the customer collects their Timo Debit Card at a Timo Hangout. Customers can access their e-voucher on the Reward section via my.timo.vn.
2. With the 75.000 VND e-voucher from Shopee, Timo will send an email confirmation to the registered email address within 7 (seven) days after 01 qualified transaction has been made from the customer’s card or Spend Account. Customers can access their e-voucher on the Reward section via my.timo.vn.
3. With the 100.000 VND Shopee e-voucher from VinaCapital, VinaCapital will send an email confirmation to the registered email address within 15 (fifteen) days from 08th February 2019.

– To get the e-voucher, customers need to sign in to their Timo account via my.timo.vn, access the Reward section and click on “Get your voucher now”. The e-voucher list can be amended without any prior notice.

– The e-voucher link will be published on the Reward section on my.timo.vn until the end of 13th February 2019. After this date, the e-voucher link will not be available on the Reward section anymore and customers will not be able to get their e-voucher.

Timo staff are entitled to request customers to sign and provide their personal details in order to confirm that they have received the e-voucher.

(iv) Resolving complaints:

– For complaints related to the delivery of e-vouchers, complaints shall be sent from the customer’s registered email address to care@timo.vn with all related information and images.

– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows:

WeFit: 04 7304 1155
Shopee: 19001221
VinaCapital: 028 3821 9930

– Complaints need to be sent within 10 working days after the date that the customer receives the email confirmation regarding the e-voucher from Timo. Any complaint sent after this period of time will not be resolved.

– Complaints will be resolved within 5 working dates.

(v) Other notes about Voucher rewards:

– Voucher codes are selected randomly from Timo’s system.

– Voucher codes for WeFit and Shopee are available to be claimed and used until the end of 13th February 2019.

– Shopee voucher codes from VinaCapital are available to be claimed and used until the end of 31st March 2019.

– E-vouchers offered under this promotion are non-exchangeable for cash. For each e-voucher type, each customer will receive one e-voucher (one electronic redemption card) from Timo and will not be able to redeem another.

(vi) Rewards will not given in these below cases:

– In case the customer refuses the reward, the rewards will be canceled.

– In case customers open a Timo account but does not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo. For additional gifts from VinaCapital, there are specifc numbers of limited rewards as shown below:

– The additional 100.000 VND Shopee e-voucher from VinaCapital will be given to the first 300 investors making their transactions by 08th February 2019.

– The program may end sooner than expected.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Comittee.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations:

– This promotion program can be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases where the proof of reward redemption issued by Timo caused a misunderstanding to the customer, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all as defined in the Terms and Conditions of Timo membership agreement.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– E-vouchers offered under this promotion are non-exchangeable for cash. For each e-voucher type, each customer will receive one e-voucher (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by Shopee and the partners issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee, WeFit and VinaCapital.

– For cases where program participants have committed frauds that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

For cases/problems related to the terms & conditions of the program, please contact:
Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo

For cases/problems related to the usage of vouchers, please contact:
WeFit: 04 7304 1155
Shopee: 19001221
VinaCapital: 028 3821 9930

Timo Hangout Locations:

– 194 D E Pasteur, District 3, HCMC

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho

– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

1. Duration of the promotion:  From 2nd January till the end of 31st January 2019
2. Location: Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?
– The campaign is only applicable to new customers, who have not yet become Timo members
– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18
– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products
Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.
4. Terms & Conditions for rewards: 
i) E-voucher eligibility:
New customers who meet the following qualification criteria will receive the following rewards:
– Customers will get a 200.000 VND e-voucher code from WeFit if they complete the online registration successfully and receive a Timo ATM Debit card at a Timo Hangout no later than
31st January 2019 (during working hours of the Timo Hangout in each of the 04 locations), and
– Customers will get a 75.000 VND e-voucher from Shopee if they make at least 01 transaction by 08th February 2019. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments
VinaCapital investment
AND
– Customers will get an additional 100.000 VND Shopee e-voucher from VinaCapital if the above transaction is made to invest with VinaCapital investment by 08th February 2019.
(ii) Rewards:
– Qualified customers can redeem the following rewards:
– 200.000 VND WeFit e-voucher code,
– 75.000 VND Shopee e-voucher,
– 100.000 VND Shopee e-voucher from VinaCapital.
– Customers can check the e-voucher’s details, instructions, applicable locations (with detailed address) and specific expiration date on the digital voucher once received.
(iii) How will you get the e-voucher?
– Announcement procedure:
1. With the e-voucher code from WeFit, Timo will send an email confirmation to the registered email address provided by the qualified customer when opening their Timo account after the customer collects their Timo Debit Card at a Timo Hangout. Customers can access their e-voucher on the Reward section via my.timo.vn.
2. With the 75.000 VND e-voucher from Shopee, Timo will send an email confirmation to the registered email address within 7 (seven) days after 01 qualified transaction has been made from the customer’s card or Spend Account. Customers can access their e-voucher on the Reward section via my.timo.vn.
3. With the 100.000 VND Shopee e-voucher from VinaCapital, VinaCapital will send an email confirmation to the registered email address within 15 (fifteen) days from 08th February 2019.
– To get the e-voucher, customers need to sign in to their Timo account via my.timo.vn, access the Reward section and click on “Get your voucher now”. The e-voucher list can be amended without any prior notice.
– The e-voucher link will be published on the Reward section on my.timo.vn until the end of 13th February 2019. After this date, the e-voucher link will not be available on the Reward section anymore and customers will not be able to get their e-voucher.
Timo staff are entitled to request customers to sign and provide their personal details in order to confirm that they have received the e-voucher.
(iv) Resolving complaints:
– For complaints related to the delivery of e-vouchers, complaints shall be sent from the customer’s registered email address to care@timo.vn with all related information and images.
– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows:
WeFit: 04 7304 1155
Shopee: 19001221
VinaCapital: 028 3821 9930
– Complaints need to be sent within 10 working days after the date that the customer receives the email confirmation regarding the e-voucher from Timo. Any complaint sent after this period of time will not be resolved.
– Complaints will be resolved within 5 working dates.
(v) Other notes about Voucher rewards:
– Voucher codes are selected randomly from Timo’s system.
– Voucher codes for WeFit and Shopee are available to be claimed and used until the end of 13th February 2019.
– Shopee voucher codes from VinaCapital are available to be claimed and used until the end of 31st March 2019.
– E-vouchers offered under this promotion are non-exchangeable for cash. For each e-voucher type, each customer will receive one e-voucher (one electronic redemption card) from Timo and will not be able to redeem another.
(vi) Rewards will not given in these below cases:
– In case the customer refuses the reward, the rewards will be canceled.
– In case customers open a Timo account but does not complete the required steps to qualify during the promotion period.
– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.
– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo. For additional gifts from VinaCapital, there are specifc numbers of limited rewards as shown below:
– The additional 100.000 VND Shopee e-voucher from VinaCapital will be given to the first 300 investors making their transactions by 08th February 2019.
– The program may end sooner than expected.
– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Comittee.
– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.
5. Other regulations:
– This promotion program can be applied in occurrence with other promotion programs from Timo.
– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.
– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.
– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.
– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.
– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases where the proof of reward redemption issued by Timo caused a misunderstanding to the customer, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.
– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.
– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.
– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all as defined in the Terms and Conditions of Timo membership agreement.
– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.
– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.
– E-vouchers offered under this promotion are non-exchangeable for cash. For each e-voucher type, each customer will receive one e-voucher (one electronic redemption card) from Timo and will not be able to redeem another.
– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by Shopee and the partners issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee, WeFit and VinaCapital.
– For cases where program participants have committed frauds that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.
– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.
For cases/problems related to the terms & conditions of the program, please contact:
Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo
For cases/problems related to the usage of vouchers, please contact:
WeFit: 04 7304 1155
Shopee: 19001221
VinaCapital: 028 3821 9930
Timo Hangout Locations:
– 194 D E Pasteur, District 3, HCMC
– 17 Ngo Quyen, Hoan Kiem District, Ha Noi
– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho
– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

For those who regularly use inter-bank transfers, the main question is always “How long will it take for the other party to receive the money?”.
To answer this, let’s get familiar with the various methods of money transfers that exist and which ones are the fastest.

Method 1: Transferring within the same bank

Intra-bank transfers are very fast, usually immediately. With Timo, you just need to enter 1 piece of the receivers information like the account number / card number / or even their email to find their account and transfer money instantly.



 

Method 2: Transferring with an ATM/ Debit card number

This is not a well-known method of transferring funds, but it is by far the fastest and most efficient way to transfer money within Vietnam today. It’s called Express transfer or Fast transfer and here’s how it works:

  • Enter the card number (number printed on the card) in the beneficiary account number field
  • This piece of Information is able to identify the recipient accurately
  • The recipient will receive the money instantly 24/7
  • Applicable for transfers across 43+ domestic banks on the NAPAS network like Vietcombank, ACB, Exim, OCB, Dong A, Agribank, TECHCOM, VIB, Tien Phong Bank, Vietinbank, …

Because it’s such an efficient method, naturally other banks charge customers anywhere from VND 9,900 upwards per transaction. But at Timo, this service is entirely fee free, no matter how many times you move money.
 
Picture4

Method 3: Transfer to another bank using an account number

There are two types of transfers under this method.
A. Fast transfer
With this type of transfer, the recipient will receive the money instantly 24/7.  The sender just needs to input the account number of the Beneficiary and the Beneficiary Bank. The rest of the information will be populated automatically.
B. Normal Transfer
This is the most common method of bank transfers and has been in use from time immemorial. The uncertainty of this type of transfer though, has left many bewildered. Some common limitations are:

  • The requested information must be accurate and complete. If even 1 piece of information is incorrect, that’s enough to deny the transaction from going through.
  • If all information is correctly filled out, the next dilemma is knowing exactly when the recipient will receive the money.
  • The exact time the money will hit the recipient’s account largely depends on the working hours of the interbank transfer system of the State Bank of Vietnam (CITAD). The working hours are Mon to Fri – 8:30 AM to 3 PM..
  • It normally takes 1 working day to transfer funds, but sometimes this could be longer.
  • If you transfer in the morning of the working day with the correct beneficiary information, the beneficiary will receive the funds within that day. If the money still doesn’t hit the receiver’s account, you need to cross check the beneficiary’s information again.
  • If you transfer in the afternoon or near closing time with the correct beneficiary information, your transfer might be credited within the day or you may need to wait till the next working day.
  • The process to reverse a transaction or refund the transaction in case of providing incorrect information will depend on the regulation of the beneficiary bank, but it normally takes around 1-2 working day(s).

 
This method has been applied extensively across all banks and a service charge of about 3000-11000 VND is generally incurred. But at Timo this is completely Fee Free. The 2 key things to remember when using this method of bank transfers are:

  • Input the recipients banking information correctly
  • Always transfer money within the bank’s business hours (from 8 am to 3 pm daily / Monday – Friday. Avoid holidays and weekends)

 
The more you understand about bank transfers and how it works between banks, the more in control you are. Hopefully Timo has helped you understand this better and facilitates a quicker transfer so you can enjoy life.
 


  • Timo Debit Card – Simple to open. Free of charge 
    Free to open a card, transfer money within Vietnam, minimal fees on other services
    Fee free cash withdrawal at over 17,000 ATMs nationwide
    Secure, 24/7 financial management via the Timo app

Your Timo Mastercard comes loaded with benefits this June 2018. We’re happy to announce our latest offer with Wisepass – Just spend 5 million VND on your Timo Mastercard and you will get a 2 weeks Free Wisepass Membership worth VND 3 million that can be redeemed in Hanoi. But there are limited voucher codes available so hurry, the first 500 customers to qualify will win.

 

Timo-Mastercard-2018

 

1. What is Wisepass membership?

WisePass is a membership that allows you to get 1 free beverage or set lunch / dinner everyday in more than 46 exclusive venues in Hanoi. Usually priced at 6 million VND for 30 days, with Timo, this 15 day membership could be yours absolutely free. The membership entitles you to get 1 free beverage as per the list of available beverages per venue or a lunch / dinner everyday!

Wisepass brands

Brands in Wisepass membership network 

See the full list here

 

2. Exclusive deal for Timo Mastercard holder 

  • Valid between: 24/05/2018 – 30/06/2018 for all Timo Mastercard holders
  • Location of use: Can be redeemed in Hanoi only
  • The Offer: Spend VND 5 million on your Timo Mastercard between the promotion period and get a FREE 02 weeks Wisepass Membership worth 3,000,000 VND.
  • Benefits of a Wisepass membership include :
    1 set lunch or 1 beverage/day
    46+ Venues in Hanoi only

How to get the voucher?

Timo will send the voucher code to the first 500 qualified customers via email linked to their Timo account within 7 days after the campaign ending day: 30/06/2018 ( voucher code is valid till 31/08/2018)

How to activate your trial Wisepass membership:

Please See here for step by step of how to redeem your 2 week of free Wisepass membership.

For all questions or concerns related to voucher redemption or Wisepass service, please contact Wisepass at:

Email: operation@wisepass.com

Hotline: 0942962218

3.Important notes:

  • Don’t forget to cancel your Wisepass membership before your 2 weeks trials expiration date if you do not wish to renew it to avoid an auto renewal charge of  6,000,000 VND on your Timo Mastercard. You can quickly cancel your membership in 3 quick steps as the guideline here

  • The offer cannot be combined with any other promotion programs from Wisepass
  • The offer only applies for Wisepass venues in Hanoi and cannot be used in any other province or country.
  • It is applicable for existing  and new Timo Mastercard customer from 24/05/2018 till 30/06/2018
  • Due to its limited number, the voucher will be sent to the first 500 qualified customers.

 

timo mastercard vector

 

 

About Timo Mastercard

Enjoy 45 days interest free, no annual fee for first year, flexible credit limits and simple application process.  View more in details

The latest version of the Timo App Ver 16.0 has just launched on this April 2018. Timo customers can look forward to enhancements in speed, security and more for your account.

1/ Interbank money transfer is now Faster

Picture4

We received a lot of feedback from our customers about how inconvenient and delayed some inter bank transactions have been either due to incorrect information being inputted or processing time required for a transfer to go through especially on weekends or holidays. The latest version of the Timo app includes Fast Transfer – a 24 / 7, instant money transfer service via account number to banks under the Napas network.

Try Fast Transfer now in 2 minutes:

  • Login to Timo
  • Swipe right on your Spend Account
  • Select Move Money
  • Click the + button to Add Recipient and select Bank Account. When you select the Bank Name drop-down, you will easily find Napas systems that allow instant cash transfers as shown with a rocket icon alongside them as below.

Animated GIF-downsized_large


 

2/ CDM / ATM locator updates

Picture5

Finding a cash machine to deposit money into your account is now easy. We’ve updated the list of ATM and CDM machine locators in the app allowing customers to filter your search based on Smart Cash Machines (CDM). Now you can easily find a CDM location nearest to you.

Find CDM location in 3 steps: Login to the Timo app -> Select Menu -> Select CDM / ATM location -> Select the CDM closest to you

Note: VPBank’s CDM machines are located within the branch and operate during regular branch office hours. Other App updates include enhancements to notifications transaction details, security and speed of the application.


3/ Upgrade through the link below:

Download from IOS        Download from ANDROID

In case you cannot find the upgrade please follow the instruction here

We hope the latest version of the Timo app makes banking easier than ever for you.


Picture61. Upgrade required

Ver 16 is a mandatory upgrade. However, some iOS users may not see the available update immediately in the App store.

No worries, just refresh the list of updates in the App store and you should be good to launch.

If you’re experiencing issues upgrading to the new app, click here to watch a How-to video

2. Re-enable Touch / Face ID login

Touch / Face ID will need to be enabled again as part of the new update.

Login with your Username & Password as usual and enable Touch / Face ID under the Security & Alerts section of the menu (located in the top left corner of the home screen) OR see instructions here.

Do not forget to upkeep us updated on any changes to your contact information and email so as not miss to out on the latest news and updates.

Preparing for your upcoming overseas trips? If you are an on-the-go person and always require 24/7 strong internet connection to stay connected during your trips – check out and rent a Laxgo travel WiFi router before departure. This has become one of the top must-have items to people who love to travel. 

To gear up for your overseas trip, do also check out the Timo Mastercard credit card which offers 0% foreign exchange fees to help you save up to 4% of your spending on each trip.  Register for a Timo Mastercard now and receive 2 days of free travel for your next trip abroad.  

TERM & CONDITIONS OF THIS OFFER

ONLY APPLY TO THE FIRST 200 CUSTOMERS WHO GET THEIR TIMO MASTERCARD APPROVED FROM 07/09/2017

• Only applicable for orders which are placed via Laxgo website at www.laxgonow.com

• This promotion only applies to payment made by Timo Mastercard only, with the received promotion code from Timo. This code will be shared by Timo to the customers via email upon the approval of their Timo Mastercard.  

• The offer is on a first come first served basis to the first 200 customers who get their Timo Mastercard approved from 07/09/2017.

• Valid period to use the promotion code: From 07/09/2017 to 31/10/2017.
• The promotion code is only eligible to orders with departing date from 07/09/2017 to 31/12/2017.

• This promotion do not apply at the same time with other Laxgo promotional campaigns.  

• The purchase order on Laxgo must be with a minimum of 3 days to be eligible to apply this promotion code. Customers can only use 1 promotion code on 1 order. 

• For more information about Laxgo and where you can use Laxgo WiFi services, please visit www.laxgonow.com

Noted

– A 2-day free travel WiFi promotion code from Laxgo will only be redeemable by the first 200 customers from Timo who claim and use for purchase with their Timo Mastercard. 
– After 200 codes have been redeemed, customers who come 201th will no longer be able to claim this offers. 

It is all first come first served. So if you are planning for your next trip overseas, register your Timo Mastercard today to be the first 300 customers to receive the offers. Be ready for your trips with these 2 must-have items to save up a lot more! 

More information about Timo Mastercard and how to qualify. Register now! 

Learn about Laxgo Travel WiFi

Travelling abroad is no longer as difficult as it was in the years gone by. The internet has made travelling abroad accessible to a larger number of people.
Whether this is your first trip or your hundredth,  making a checklist of things to take, including a list of travel documents to make sure that your trip is worry free is always encouraged. No matter the size or weight, documents are of the utmost importance on every trip, be it for business or leisure.
Simply start preparing for your trip by putting all the documents you have in a folder and make a note to collect the missing documents. By putting them all in one folder, will help you organise your documents together in one place.
Cần chuẩn bị gì khi đi du lịch nước ngoài? (Nguồn Internet)
If you are not sure about the types of documents you should bring, bookmark this article so you can use it as reference when preparing for your trip.

  1. Valid passport and visa(s) (if needed) – To avoid your trip being delayed on account of your passport having expired or obtaining a visa(s) in time, plan your passport and visa(s) application/renewal appropriately prior to the starting date of your trip.
  2. Loyalty member’s card(s) and frequent flyer card(s) of international brands (if any).
  3. Cash and credit cards – There are no rules that prohibit you from carrying cash when travelling overseas, but you might want to consider the amount of cash you bring with you as carrying too much cash around also means it would take additional efforts to keep it safe. If you have a credit card, call up your bank and let them know that you are travelling to avoid them locking your card when seeing unusual transactions.
  4. Health insurance card(s)/document(s) (if any).
  5. Travel insurance card(s)/document(s) (if any) – Liberty Insurance currently offers three easy to apply Liberty TravelCare plans for Vietnamese citizens and permanent residents under the age of 75. Find out more information about them here.
  6. Reservations and itineraries – Prepare a printed copy and an electronic copy on your phone/laptop
  7. Hotels and tours’ contact information (if any).
  8. Transportation tickets (planes, buses, trains, etc.) – Prepare a printed copy and an electronic copy on your phone/laptop
  9. Emergency contact details

After preparing all the above documents and putting them in your travel documents folder, make sure to email electronic copies of all these documents to your own email address. By doing this, even if any of them is missing/lost, you can still access them online.

Banks usually provide a variety of cards, such as: debit cards, credit cards, point cards, prepaid cards, refund cards, etc. Each card has its own set of functions that would suit different types of demand.
The most common card types are known to be debit cards and credit cards. How can you distinguish between the two?

Debit Card  

Debit card is one of the most basic products provided by banks. The set of functions of each debit card depends on the issuing bank, some functions of debit card include: bill payment, cash withdrawal, card top-up, phone top-up, savings, etc.
Debit cards are divided into 02 main types:

  • Domestic debit card: the area of card use is only available within the issuing country and usually free
  • International debit card (such as Mastercard Debit, Visa Debit, JCB Debit, etc.): the card can be used worldwide but will be subject to additional charges

Whether it is a domestic or international debit card, you can only spend as much as you deposit. Additionally, some banks require you to maintain a minimum balance of approximately 50.000 VND at all time (Timo does not have this requirement).
The process of applying for a debit card is easy and can be done quickly. To open a debit card, customers only need to over 18 years of age and hold a valid National ID/Passport and Valid Visa or Temporary Residence card (for foreigners).
In contrast with Timo making it free to issue a debit card to new customers as, some banks also charge card issuance fees.
 
Cơ chế hoạt động của thẻ debit

Credit Card

Upon planning to open a credit card, you should consider that each bank has a different set of terms and conditions for credit cards.
Each issued credit card is subject to a credit limit depending on the approved application. Credit cards are mainly known to be settling either direct or online payments.
In contrast with debit cards, credit cards allow customers to spend money equivalent to their credit limit first before paying for it later. In other words, this means that, with your credit card, your issuing bank gives you a loan for you to use for the time being. You can enjoy a grace period up to 45 days without any interest once the loan is paid off totally. After 45 days of spending the loan without any interest rate, you will have to pay for the loan. After 45 days of spending the loan without any interest rate, you will have to pay for the loan. If the loan is overdue, the cardholder will be subject to an amount of interest rate calculated by the system and stated in the terms and conditions of the issuing bank.
Due to the confusion between the main functions of cards, some customers use their credit cards to withdraw cash at ATM machines. Although this is not prohibited by any bank, cash withdrawal from credit cards should be limited and avoided. In addition to high withdrawal fee (up to 4% of the total withdrawal amount), the interest charged for cash withdrawal from credit cards is also high.

There are also two types of credit cards: domestic credit cards and international credit cards. Although they have the same functions, their benefits and scope of use are different.

  • Domestic credit card: domestic credit cardholders can be entitled to privileges and special offers from local brands and shopping centres, and the scope of card use is also limited within the issuing country.
  • International credit card (such as Visa Credit, Master Credit, etc.): international credit cards can be used both locally and internationally. International credit cardholders can be entitled to privileges and special offers from brands and shopping centres worldwide. However, there will be a currency exchange fee ranging between 3% – 4% when the card is being used abroad.  

Conditions required for opening a credit card depend on the set of policies and requirements of each bank. While most banks require customers to verify their financial capability to prove that they can afford to pay for their credit limit, Timo does not have this requirement for our Mastercard’s customers.
Find out more information about how to open a Timo Debit Card here and the detailed qualification criteria for opening a Timo MasterCard here.
 

Those who have been using the Timo Debit card and the Timo Application for payments will see the convenience it brings. Thanks to Timo, you can easily make transactions such as bank transfer, paying utility bills, cash withdrawal from 16000+ ATM nationwide fee free. So how can you can load money into your Timo account quickly and conveniently? Let’s find out ways to deposit funds into Timo digitally with some helpful tips.

  1. Recharge cash through smart ATM

To be able to use your account you will need to put money into it. This is one of the first steps. You can use any of the TIMO CDMs located in HCM and HN.

Alternatively you can also use any of VP Bank’s CDM machines which are conveniently located across the country. Because VPBank is Timo’s partner bank, all your accounts are held there and you do not need to worry about errors or inter bank processing time so feel free to recharge your account at any VPBank CDM. So take advantage of this to add funds to your account, instead of visiting the TIMO Hangout.

Of course if you still prefer to use the TIMO CDM machines, the locations are here 

Nạp tiền vào tài khoản Spend Account Timo với máy CDM

  1. Transfer funds from account to account

The best and quickest way to get funds into your account without leaving your house is via a transfer from one account to another within Timo. This is instant! You can also transfer from another bank account into your Timo account and this usually takes about 24hrs.

Of course this is longer in terms of time, but is a common method of transferring money digitally.

And unlike transferring from one Timo account to another Timo account, with this method of Interbank transfers you will incur some costs from the other bank

Please ensure you provide / input the correct Timo account information including:

  1. Account Number: The 8 or 9 digit number below the Spend Account in the Timo app or on my.timo.vn
  2. Bank: VPBank
  3. Branch: Ho Chi Minh (applicable to all Timo accounts)

Note: Another faster way is using the Share bank detail function of the Menu bar on Timo app.

  1. Transfer funds from another bank account to your Timo Debit Card

For those banks that allow a transfer to a Debit card, you just need to provide the correct card number of your Timo Debit Card (the 16 Digit number printed on the card face). This is possible across the NAPAS network. However other banks will most probably charge you anywhere from 5,000 VND – 25,000 VND*

With Timo, you can transfer money to any other bank in Vietnam absolutely fee free.

*This cost will vary by bank. Please ensure you read your Bank’s fee structure for more information.

  1. Deposit funds directly at a VPBank teller

If you do not find any CDM near you and you are in need of funds in your account, then you can visit any VPBank Branch and deposit money over the counter at the Teller desk. This method is very simple and fee free in HCM and Hanoi cities, while in Da Nang and Can Tho the cost is only 0.3% of the total deposit value. 

So, with these 4 ways, adding funds to your Timo account is easy and quick.

Refer to our guide below to make sure you use it correctly and full enjoy all of the benefits that come with your Timo MasterCard.

Basic information about your Timo MasterCard

Upon receiving your Timo MasterCard, check for the below information. Every Timo MasterCard should have these details included as described below.

The front of Timo MasterCard

  • The cardholder’s full name will be capitalised and presented with no accents
  • Card number including an array of 16 digits embossed on the card
  • Logo of MasterCard at the bottom right of the card. This helps to indicate that your Timo MasterCard is accepted worldwide for payments.
  • Secured chip with state-of-the-art information security and transactional technology

The back of Timo MasterCard

  • Contact information and Timo’s hotline
  • CVV code to be used for online transactions
  • Logo of NAPAS: Timo MasterCard can be used to withdraw money at ATM machines with the same logo of NAPAS

Important notes about your Timo MasterCard

To use your Timo MasterCard correctly and achieve your expected results, Timo MasterCard holders should comply with the regulations set by Timo. These regulations are fully disclosed under the Terms & Conditions for use of Timo MasterCard. Service fees and tariff are clearly publicized by Timo. You can find more information about Timo MasterCard on our website, by calling our Call Centre on 1800  6788 or by visiting any Timo Hangout.

  • For direct payments: Timo MasterCard holders only need to hand over their Timo MasterCard to settle their payment for the bill. Before settling the payment, you need to check all the information provided on the invoice/receipt, including the payment amount provided on the invoice, before handing over your card. After the payment has been made with your card, you will be asked to sign a payment confirmation and there will be a crosscheck between the signature provided on the payment confirmation and the signature on the back of the card as part of the credit card verification. You will then be given back your Timo MasterCard with a copy of the payment confirmation.
  • For online payments: Timo MasterCard holders can use their card to shop on any e-commerce/shopping website, such as: Amazon, Lazada, eBay, etc., accepting MasterCard as one of their payment methods. To settle your payment, you need to enter your card details as requested by the involved site, including the CVV code provided on the back of the card. Please note that, in contrast with Timo Debit Card or any other local ATM/Debit Card, your payment is completed and settled once you have input your CVV code and your card details are confirmed.
  • Cash withdrawal: You can use your Timo MasterCard to withdraw money at any ATM machine with the same logo of MasterCard. To withdraw money, you need to type in your PIN and follow the required instructions provided on the ATM machine screen. Before withdrawing cash, make sure to consider the credit limit of your Timo MasterCard and the fee for withdrawing from a MasterCard.
  • Installment Scheme: Timo has introduced an easy to apply installment scheme that lets you buy whatever you want today, without worrying about the bill! Whether you want the latest gadgets or that new wardrobe or even to refurbish your new home; buy now and pay over 12 months. Any transaction over 3,000,000 VND can be quickly converted to installments for 3, 6 or 12 months with a low 1% interest rate payable monthly right in the Timo app.

We hope that this article will help you to use your MasterCard better. This can be extremely  helpful when travelling, shopping or settling other payments required for your daily activities.
If you are thinking about signing up for a Timo MasterCard, click here to find out more information and apply.