1. Duration of the promotion: till 31/07/2018
  2. Location: Ha Noi, Ho Chi Minh, Da Nang, Can Tho
  3. Who can participate?

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

  1. Highlight feature:

Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.

Successful invitation: means when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123) and picks up their Timo Debit card no later than 31 July 2018 (within the operating hours at each Timo Hangout).

  1. How to participate

During the promotional period, existing Timo customers can invite other individuals to open a Timo bank account. When the Timo customer sends the invite and the Invitee opens a Timo account successfully, both the Inviter and the Invitee will receive a Timo gift under this Policy as long as a Inviter successfully invites at least 02 (two) friends.

  • For Inviters:

Option 1: A Timo customer performs the following steps:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);

+ Step 2: Click on the Menu icon on the top left corner of the screen, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.

Option 2:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);

Step 2: Click on the Menu icon on the left corner of the screen, select Invite friends and choose the “Send via others” button.

+ Step 3: Send out the link to open a Timo account containing referrer code for invitee.


  • Unlimited number of referrals is possible;
  • 01 introduction that successfully opens 01 Timo account is considered as 01 referral.
  • A minimum of 01 (one) successful referral who opens a Timo account during the promotion period will be entitled to receive gifts.

For Invitee:

+ Step 1: Click on the link sent by the Inviter.

+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)

+ Step 3: Book an appointment online or await a call from Timo Care to schedule and appointment to come to a Timo Hangout to finish the account opening process.

+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.

+ Step 5: Go to the Timo Hangout to complete the account opening procedure and get the Timo Debit card.

  • The deadline for invitees to open an account and receive Timo card is July 31, 2018 (as per Timo Hangout opening hours in each province).

+ Step 6: An email confirmation from Timo regarding qualification will be received as per campaign regulations below at Point 6.2 onwards. Successful invitees can  login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.

  1. Rewards:

6.1 Inviter

 (i) Eligibility:

– Customers are members of Timo, Timo account is active

 (ii) Reward value:

–  50,000 VND for each successful invitation. There is no limit to the number of rewards.

(iii) Receiving the rewards:

Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter within 20 (twenty) working days from the end of promotion to the referrer.

(iv) Resolving reward claims:

– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 5 working days.

6.2 Invitees

 (i) Eligibility:

New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period. .

 (ii) Reward:

– Customers will receive a digital voucher worth VND 75,000

– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.

(iii) Receiving the voucher:

  • Voucher disbursement time: Customer can access to the Voucher at my.timo.vn after pick up Timo Debit card.
  • How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. Customers will be redirected to the gift provider page of Timo’s partner, Urbox.  The list is available at https://urbox.vn/brand/timo/287.html and is subject to change without notice.
  • The voucher link will continue to be available in the Privileges section of my.timo.vn website till September 3, 2018.
  • After September 3, 2018, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.
    Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.

(iv) Resolving voucher claims:

– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.

– Complaints or issues arising during the redemption or use of the gift voucher can be directly sent to Timo’s Voucher partner Urbox via their hotline 0899 189 199

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 5 working days.

 (v) Note about Voucher rewards:

– Gift codes are selected randomly from Timo’s system.

– Voucher links are available for at least 30 days from the date of receipt of the email notification to claim the Voucher Code on my.timo.vn 

– Electronic Gift Voucher Code / Gift / Gift Certificate is not converted to cash.

– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

6.3 Gifts shall not be granted in the following cases:

  • In case the customer refuses the reward, the rewards will be cancelled.
  • In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.
  • Members do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.
  • Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo.
  • The program may end sooner than expected.
  • The customer has misrepresented the program to entice the cardholder and was reported by the participant or the agency to have discovered the misconduct.
  • Successful referrals are less than the number of Timo account subscribers specified in the program.
  • Customers register to open Timo account from the links other than the path reserved for the people introduced in this promotion.
  1. Other regulations

– To be eligible to participate and get rewarded in this promotion program, the invitee must click on the referral link shared by the inviter, complete the Timo online registration and collect their Timo Debit Card no later than 05 June 2018.

– This promotion program is not to be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo Debit card.

– For cases where the organizers have uncovered fraudulent behaviour conducted by the promotion participants, or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– In case there are more than 1 person sending an invitation to the same customer to register, Timo will qualify the inviter based on the valid referral link from which the invitee signed up.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

– The Organizers have the right to use the images and basic information including the name and city of the participant to promote and communicate the program.

– The decision of the Organizing Committee for the reward to inviters or any fraudulent activity is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be inform publicly on Timo’s social channels/ website.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo. 

– Timo has the absolute authority on calculation of the applicable Personal Income Tax as per the laws of Vietnam.

 8. Contact

For any inquiries related to Terms and Condition:

For any inquiries related to the use of voucher

  • Urbox Hotline: 0899 189 199

Timo Hangout Locations:

– 194 D–E, Pasteur, District 3, Ho Chi Minh

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 30/4 St, Xuan Khanh, Ninh Kieu, Can Tho

– 43-45 Nguyen Van Linh, Binh Hien, Hai Chau, Da Nang

Each of your invitations will contribute to providing smarter financial management solutions to those around you and maximizing your own benefits as well.