We would like to inform you of the Working hours of our Timo Hangouts nationwide during Lunar New Year 2021 as below.

Closing time Closing dateRe-opening time Re-opening date
Hanoi & HCMC (Pasteur) 8.00 pm 09/02/2021 8.00 am 17/02/2021
HCMC (Capri District 7) 7.00 pm 09/02/2021 9.00 am 17/02/2021
Da Nang & Can Tho 5.30 pm 08/02/2021 8.30 am 17/02/2021

Our Call Center will operate from 8.00 am to 20.00 pm during the Tet Holiday. For further assistance, please call our Hotline on 1800 6788, send us an email to care@timo.vn, or inbox us via our Fanpage

We wish you a Happy New Year!


  1. Due to the high volume of transactions during the Holiday, you may experience slower than usual system performance. We advise you to withdraw money or make any other important transactions before 16.00 pm on 09/02/2021. In the event that you encounter an error, we advise you to try again at a later time.
  2. Beware of fraudsters during this time. We advise you to be watchful when withdrawing money at ATMs to avoid your password being stolen. 
  3. If you suspect that your card data may have been compromised or stolen, you can lock your card(s) immediately via the Manage Cards section in the Timo app. Don’t forget to notify Timo immediately for prompt support.