Timo would like to inform you of the following:

All card-related services on the Timo app and card services on Napas Debit Card and Timo Mastercard including ATM withdrawal services, POS swipe, Ecommerce payments will be interrupted from 00:00 hrs on 17/11/2019 till 08:00 hrs on the same date due to a scheduled upgrade to our banking partner’s system.

During this time, the following services will be temporarily interrupted:

1. Card-related services on Timo app (web, mobile web, mobile application) as below:  

  • Activate new card
  • Lock/Unlock card
  • Register/ Cancel registration of ecommerce payment
  • Automatic debt deduction 
  • Change/Forget PIN 
  • Debit balance payment
  • Register for new card
  • Query transaction history
  • Register for installment 

2. Card services on Napas Debit Card and Mastercard Credit Card as below:

  • POS swipe
  • Deposit/Withdraw via ATM-CDM
  • Ecommerce payments

After 08:00 hrs on 17/11/2019,  all services will be back online and you can continue to use your cards as usual. 

For questions or concerns please email us on care@timo.vn, inbox us via Facebook or call our Hotline on 1800 6788.

Thank you in advance for your understanding and patience.