latest news and deals for Timo card holders

We have some exciting news at Timo and we want to be the first to share it with you.

Timo has a new banking partner – Viet Capital Bank

Your feedback over the last few years has propelled us to make this decision with the vision of improving banking in Vietnam by offering convenience and secure 24/7 access to your funds

In partnership with Viet Capital Bank, we will bring you a seamless and smooth banking experience, fuelled by technology and innovation. We will send you more details and assist in making the transition to the same Timo you have been accustomed to, but with Viet Capital Bank in the coming weeks.

IF YOU ARE AN EXISTING CUSTOMER  

Rest assured that your account and funds are with VPBank and you can continue to use the Timo App as usual. You DO NOT need to take any action right now but stay tuned for more updates in the coming weeks in order to provide a seamless transition.

As always we want to assure you that our commitment to offer you convenience, value and security – and above all else ensure you are transitioned smoothly and seamlessly.

Our Timo Hangouts remain open to assist you during this time and we’re happy to provide you with any answers, so please call us on 1800 6788, chat with us via Fanpage or email us at care@timo.vn

We would like to inform you of our Ho Chi Minh City Hangout working schedule on 13th December 2019 as follows:

  • Our Hangout will close early for maintenance as listed below: 
    • Date: 13.12.2019  
    • Closing Time: 6:00 pm
  • We will re-open on 14.12.2019 at 8:30am as usual.

If you have any issues or concerns, please send an email to care@timo.vn and we will get back to you at the earliest.
You can still enjoy uninterrupted service and use of the Timo app and my.timo.vn as usual.

Timo would like to inform you of the following:
From 25 November 2019, the Timo Hangout in Can Tho will move to a new location as follows:
– Old address: 209 30/4 Street, Ward Xuan Khanh, Ninh Kieu District
New address: Ground Floor, 81-83 Tran Van Kheo, Ward Cai Khe, Ninh Kieu District
Working hours:
Monday – Friday: 8:30 – 17:30
Saturday: 8:30 – 12:00
We look forward to welcoming you to our new location soon.
 
Sincerely,
Team Timo.

Timo would like to inform you of the following:

All card-related services on the Timo app and card services on Napas Debit Card and Timo Mastercard including ATM withdrawal services, POS swipe, Ecommerce payments will be interrupted from 00:00 hrs on 17/11/2019 till 08:00 hrs on the same date due to a scheduled upgrade to our banking partner’s system.

During this time, the following services will be temporarily interrupted:

1. Card-related services on Timo app (web, mobile web, mobile application) as below:  

  • Activate new card
  • Lock/Unlock card
  • Register/ Cancel registration of ecommerce payment
  • Automatic debt deduction 
  • Change/Forget PIN 
  • Debit balance payment
  • Register for new card
  • Query transaction history
  • Register for installment 

2. Card services on Napas Debit Card and Mastercard Credit Card as below:

  • POS swipe
  • Deposit/Withdraw via ATM-CDM
  • Ecommerce payments

After 08:00 hrs on 17/11/2019,  all services will be back online and you can continue to use your cards as usual. 

For questions or concerns please email us on care@timo.vn, inbox us via Facebook or call our Hotline on 1800 6788.

Thank you in advance for your understanding and patience.

According to Circular No. 16/2014/TT-NHNN of the State Bank of Vietnam guiding the use of accounts of foreign currency and Vietnamese dong at authorized banks for residents and non-residents, VPBank issued regulation No. 38/2016/QT-TGÐ, regarding procedures for cash collection and payment at the counters.

DEPOSITING CASH INTO TIMO CASH DEPOSIT MACHINES (CDMs)

All foreigners will no longer be able to deposit cash into a Timo Cash Deposit machine as per this circular. If you do try and deposit funds into a Timo CDM, your deposit will be rejected till the time you can prove the source of funds.
However if you have the proper documents to prove your source of funds, you can continue to deposit cash at ANY VPBank branch counter.

Here are the list of documents required by scenario:

No.

Scenario

Documents required proving the source of funds

1

Sources of money including salaries, bonuses, allowances, allowances and other income are salary and bonus nature

• An employment contract certified by the employer organization within the last 12 months

• Payroll / statement of wages in the last 12 months

2

Source of money from real estate (including income from buying, selling, transferring, leasing real estate or real estate

• Sale, transfer / lease contract is signed within 3 years up to the time of money transfer

• In case the real estate / estate is the common property of husband and wife during the marriage period; it is necessary to supplement the Property Division Agreement between husband and wife to determine the money owned by the sender

3

Source of money from securities stocks (including trading, transferring, contributing stocks, buying and selling securities)

• For income from transfer trading, equity contribution, transfer contract; equity capital contribution within 3 years up to the time of money transfer

• For income from trading securities: securities trading contracts; sub-book / statement of securities account within 3 years up to the time of remittance.

4

Source of money from savings deposit, savings book (including: savings deposit / bank savings book which has been active for 1 month prior to the time of money transfer)

• Receipts for closing savings books /accounts; or a bank account statement certified by the authorized person of the issuing bank or;
• A confirmation from the authorized person of the issuing bank in terms of time of savings book; depositor’s name, amount; currency; saving book serial number…
•Note:+ Customer must transfer their funds overseas within 7 days from the date of closing their savings account / savings book



VPBank will transfer money to foreigner accounts immediately upon receipt of all necessary documents. The service fee will apply as per VPBank’s regulation at that time.

When Timo’s customers deposit cash into their accounts at VPBank’s counter, fees will be applied under VPBank’s current regulation.

Deposit or Withdraw to/from Timo Spend account
at VPBank Branches outside of HCM city
0.02%
(Min 10,00 VND,
Max: 1,000,000 VND)
Transfer or Withdraw at VPBank Branches within
02 working days from deposit date
(amount greater than 1 Billion dong)
0.03%
(Min 10,000 VND,
Max: 1,000,000 VND)

DEPOSITS TOWARDS PAYMENT OF CREDIT CARD OUTSTANDING

If you are a Timo Mastercard holder, we would like to instruct you on how to make a payment towards your Timo Mastercard as an alternative option to making the payment via Timo App as following:

  • Customers can bring the original valid Passport and Visa to the nearest VPBank branch to make the deposit directly only to their Timo Mastercard. 
  • Note that a valid Visa/Temporary or Permanent resident card is required. 
  • If you are unable to provide these documents, you will need to come to Timo Hangout to update them with us prior to visiting the VPBank branch. 
  • Do try and make the necessary arrangements before the due date (November 4th, 2019) to avoid late fees and interest which may be incurred due to a late payment.

Please find the list of VPBank transaction offices nationwide here (https://www.vpbank.com.vn/locations?fbclid=IwAR0MiAmhJR9jmJRaq7nn9bkqClgBREvmXw0cg7OOA4lrmoIu0UienmiTO6c).

You can read the detailed Circular here. 

* Please note: This circular is only available in Vietnamese* https://thuvienphapluat.vn/van-ban/tien-te-ngan-hang/Thong-tu-16-2014-TT-NHNN-huong-dan-su-dung-tai-khoan-ngoai-te-dong-Viet-Nam-nguoi-cu-tru-khong-cu-tru-242207.aspx

Please call our Timo Care team on 1800 6788 or email us at care@timo.vn for more information.

We would like to inform you of our Timo Hangout and Timo Care working schedule on 08, 09 and 10 November as follows:

08, 09 & 10 November

All Timo Hangouts will remain closed and Timo’s Hotline will be unavailable during this time. Please see the specific Timo Hangout closure timings as follows:

HANOI

  • We will be closed early on 

Closing date: 18:00 —  8.11.2019 

  • Re-open date: 8:3011.11.2019 

For HCM, DANANG & CANTHO: 

  • Closing date: 9.11.2019 – 10.11.2019 
  • Re-open date: 8:3011.11.2019

If you have any issues or concerns, please send an email to care@timo.vn and we will get back to you at the earliest.

You can still enjoy uninterrupted service and use of the Timo app and my.timo.vn as usual.

SOME TIPS AND SUGGESTIONS TO ACCESS YOUR FUNDS

– You can visit any local banks ATM to withdraw funds as you require without any fees. You can also access the Timo ATM located outside the Timo Hangout (HCM branch) as usual.

– If you want to deposit cash into your account we recommend you do this on or before the 08.11.2019 either via a CDM machine or through a bank transfer.

– We recommend that you deposit money into your account before the end of 08.11.2019 (before 12:00 noon through a bank transfer or before 18:00 via a CDM machines).

How to find CDMs around you? Choose CDM/ATM locator on the Menu bar from the Timo app.

– If you suspect that your card data may have been compromised or stolen, you can lock your card(s) immediately with the Quick Actions tray or via the Manage Cards section in the Timo app. Don’t forget to notify Timo immediately for prompt support.  

– Read other card safety guidelines here.

1. Duration of the promotion:

From 01 November 2019 till the end of 30 November 2019.

2. Location:

Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to current Timo customers, who either own a Timo Debit Card or Timo MasterCard

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.

Successful invitation: when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123), picks up their Timo Debit card no later than 30 November 2019 (within the operating hours at each Timo Hangout) and makes at least 02 qualified transactions by 07 December 2019.

4.1 How to participate?

During the promotional period, existing Timo customers can invite other individuals to open Timo bank accounts. When the Timo customer sends 02 (two) invitations and the Invitees open their Timo accounts successfully by 30 November 2019 and make at least 02 transactions no later than 07 December 2019, both the Inviter and the Invitees will receive Timo gifts under this Policy as long as a Inviter successfully invites at least 02 (two) friends.

For Inviters:

Option 1: A Timo customer performs the following steps:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);

+ Step 2: Click on the Menu icon on the top left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.

Option 2:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);

Step 2: Click on the Menu icon on the left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via others” button.

+ Step 3: Send out the link with your referral code for invitee to open a Timo account.

Note:

Unlimited number of referrals is possible;
01 invitation that successfully opens 01 Timo account is considered as 01 referral.
A minimum of 02 (two) successful referrals who opens a Timo account during the promotion period will be entitled to receive gifts.

For Invitees:

+ Step 1: Click on the link sent by the Inviter.

+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)

+ Step 3: Book an appointment online or await a call from Timo Care to schedule an appointment to come to a Timo Hangout to finish the account opening process.

+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.

+ Step 5: Go to the nearest Timo Hangout to complete the account opening procedure and get the Timo Debit card. The deadline for invitees to open an account and receive Timo card is 30 November 2019 (as per Timo Hangout opening hours in each province).

+ Step 6: Use Timo to make at least 02 transactions (bill pay, phone top up, POS swipe, online payment) no later than 07 December 2019.

+ Step 7: An email confirmation from Timo regarding qualification will be received as per campaign regulations below. Successful invitees can login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.

4.2 Rewards:

Inviters

(i) Eligibility:

– Customers are members of Timo with active Timo accounts.

– Customers have at least 02 (two) successful invitation within the promotion duration.

(ii) Reward value:

100,000 VND for the first 02 successful invitations.

– After the first 02 successful invitations, customers will continue to get 50.000 VND for each following successful invitation.

– There is no limit to the number of rewards.

(iii) Receiving the rewards:

– Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter who has met all the terms & conditions of the promotion within 30 (thirty) days from 30 November 2019.

(iv) Resolving reward claims:

– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 7 working days.

Invitees

(i) Eligibility:

– New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period.

– Customers will get a 75.000 VND e-voucher from Timo if they make at least 02 transaction by 07 December 2019. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments

(ii) Reward:

– Qualified customers can redeem the following reward: 75.000 VND e-voucher.

– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.

(iii) Receiving the voucher:

– Voucher disbursement time: Timo will send an announcement email to qualified customers immediately after they make 02 (two) qualified transactions. Customers can access the link to gift voucher code at the Privileges section once they login to the Timo Web App my.timo.vn

– How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. The e-voucher list can be amended without any prior notice.

– The voucher link will continue to be available in the Privileges section of my.timo.vn website till 14 December 2019. After this date, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.

Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.

(iv) Resolving complaints:

– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.

– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows: Shopee: hotline 19001221 – support@shopee.vn

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 7 working days.

4.3 Other notes about Voucher rewards:

– Voucher codes are selected randomly from Timo’s system.

– Voucher codes are valid to claim and use until the end of 14 December 2019.

– Electronic Gift Voucher Code / Gift / Gift Certificate cannot be converted to cash.

– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

4.4 Gifts shall not be granted in the following cases:

– The number of successful invitations is less than the requirement of the promotion.

– In case the customer refuses the reward, the rewards will be canceled.

– In case the customer opens a Timo account but do not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Customers made successful invitations after the promotion period.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Committee.

– Customers take advantage of the promotion to ask other Timo cardholders to disclose Timo cardholders’ confidential information such as: card number, PIN, passwords, security code, card expiry date or OTP/iOTP, etc. In this case, successful invitations from this customer will be disqualified and will not be eligible to be rewarded. All rewards that customers received from previous successful invitations (if any) will be revoked and customers must repay such rewards to Timo within 15 (fifteen) days from the date of Timo’s request.

– Customers who violated Terms and Conditions of other promotions of Timo, stated that Timo will not accept referrals from such customers from the time stated in Timo’s notice, are not eligible.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations

– This promotion program can be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

This promotion program may end sooner than expected of this paragraph 1 and will be notified on Timo’s website. In case of early termination, all terms and conditions attached to the promotion program will automatically be terminated according to the program period.  

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice. The Organizing Committee reserves the right to blacklist such customers who commit fraud from participating in Timo’s Referral promotion indefinitely and all rewards will not be given in these cases. 

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

For cases/problems related to the terms & conditions of the program, please contact:

Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo

For cases/problems related to the usage of vouchers, please contact:

Shopee: 19001221

Timo Hangout Locations:

– 194 D E Pasteur, District 3, HCMC

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho

– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

Find out more abut the working hours at Timo Hangouts here.

1. Duration of the promotion:

From 01 November 2019 till the end of 30 November 2019.

2. Location:

Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to current Timo customers, who either own a Timo Debit Card or Timo MasterCard
– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18
– Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.
Successful invitation: when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123), picks up their Timo Debit card no later than 30 November 2019 (within the operating hours at each Timo Hangout) and makes at least 02 qualified transactions by 07 December 2019.

4.1 How to participate?

During the promotional period, existing Timo customers can invite other individuals to open Timo bank accounts. When the Timo customer sends 02 (two) invitations and the Invitees open their Timo accounts successfully by 30 November 2019 and make at least 02 transactions no later than 07 December 2019, both the Inviter and the Invitees will receive Timo gifts under this Policy as long as a Inviter successfully invites at least 02 (two) friends.
For Inviters:
Option 1: A Timo customer performs the following steps:
+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);
+ Step 2: Click on the Menu icon on the top left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.
Option 2:
+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);
Step 2: Click on the Menu icon on the left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via others” button.
+ Step 3: Send out the link with your referral code for invitee to open a Timo account.
Note:
Unlimited number of referrals is possible;
01 invitation that successfully opens 01 Timo account is considered as 01 referral.
A minimum of 02 (two) successful referrals who opens a Timo account during the promotion period will be entitled to receive gifts.
For Invitees:
+ Step 1: Click on the link sent by the Inviter.
+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)
+ Step 3: Book an appointment online or await a call from Timo Care to schedule an appointment to come to a Timo Hangout to finish the account opening process.
+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.
+ Step 5: Go to the nearest Timo Hangout to complete the account opening procedure and get the Timo Debit card. The deadline for invitees to open an account and receive Timo card is 30 November 2019 (as per Timo Hangout opening hours in each province).
+ Step 6: Use Timo to make at least 02 transactions (bill pay, phone top up, POS swipe, online payment) no later than 07 December 2019.
+ Step 7: An email confirmation from Timo regarding qualification will be received as per campaign regulations below. Successful invitees can login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.

4.2 Rewards:

Inviters
(i) Eligibility:
– Customers are members of Timo with active Timo accounts.
– Customers have at least 02 (two) successful invitation within the promotion duration.
(ii) Reward value:
100,000 VND for the first 02 successful invitations.
– After the first 02 successful invitations, customers will continue to get 50.000 VND for each following successful invitation.
– There is no limit to the number of rewards.
(iii) Receiving the rewards:
– Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter who has met all the terms & conditions of the promotion within 30 (thirty) days from 30 November 2019.
(iv) Resolving reward claims:
– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.
– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.
– Complaints shall be settled within at least 7 working days.
Invitees
(i) Eligibility:
– New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period.
– Customers will get a 75.000 VND e-voucher from Timo if they make at least 02 transaction by 07 December 2019. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments
(ii) Reward:
– Qualified customers can redeem the following reward: 75.000 VND e-voucher.
– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.
(iii) Receiving the voucher:
– Voucher disbursement time: Timo will send an announcement email to qualified customers immediately after they make 02 (two) qualified transactions. Customers can access the link to gift voucher code at the Privileges section once they login to the Timo Web App my.timo.vn
– How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. The e-voucher list can be amended without any prior notice.
– The voucher link will continue to be available in the Privileges section of my.timo.vn website till 14 December 2019. After this date, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.
Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.
(iv) Resolving complaints:
– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.
– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows: Shopee: hotline 19001221 – support@shopee.vn
– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.
– Complaints shall be settled within at least 7 working days.

4.3 Other notes about Voucher rewards:

– Voucher codes are selected randomly from Timo’s system.
– Voucher codes are valid to claim and use until the end of 14 December 2019.
– Electronic Gift Voucher Code / Gift / Gift Certificate cannot be converted to cash.
– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

4.4 Gifts shall not be granted in the following cases:

– The number of successful invitations is less than the requirement of the promotion.
– In case the customer refuses the reward, the rewards will be canceled.
– In case the customer opens a Timo account but do not complete the required steps to qualify during the promotion period.
– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.
– Customers made successful invitations after the promotion period.
– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Committee.
– Customers take advantage of the promotion to ask other Timo cardholders to disclose Timo cardholders’ confidential information such as: card number, PIN, passwords, security code, card expiry date or OTP/iOTP, etc. In this case, successful invitations from this customer will be disqualified and will not be eligible to be rewarded. All rewards that customers received from previous successful invitations (if any) will be revoked and customers must repay such rewards to Timo within 15 (fifteen) days from the date of Timo’s request.
– Customers who violated Terms and Conditions of other promotions of Timo, stated that Timo will not accept referrals from such customers from the time stated in Timo’s notice, are not eligible.
– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations

– This promotion program can be applied in occurrence with other promotion programs from Timo.
– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.
– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.
– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.
– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.
– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.
– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.
– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.
– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.
– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.
This promotion program may end sooner than expected of this paragraph 1 and will be notified on Timo’s website. In case of early termination, all terms and conditions attached to the promotion program will automatically be terminated according to the program period.  
– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.
– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice. The Organizing Committee reserves the right to blacklist such customers who commit fraud from participating in Timo’s Referral promotion indefinitely and all rewards will not be given in these cases. 
– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.
– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee.
– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.
For cases/problems related to the terms & conditions of the program, please contact:
Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo
For cases/problems related to the usage of vouchers, please contact:
Shopee: 19001221
Timo Hangout Locations:
– 194 D E Pasteur, District 3, HCMC
– 17 Ngo Quyen, Hoan Kiem District, Ha Noi
– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho
– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang
Find out more abut the working hours at Timo Hangouts here.

1. Duration of the promotion:

From 1 October 2019 till the end of 31 October 2019.

2. Location:

Ho Chi Minh, Hanoi, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to current Timo customers, who either own a Timo Debit Card or Timo MasterCard

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Terms & Conditions for rewards: 

Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.

Successful invitation: when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123), picks up their Timo Debit card no later than 31 October 2019 (within the operating hours at each Timo Hangout) and makes at least 02 qualified transactions by 5 November 2019.

4.1 How to participate?

During the promotional period, existing Timo customers can invite other individuals to open Timo bank accounts. When the Timo customer sends 02 (two) invitations and the Invitees open their Timo accounts successfully by 31 October 2019 and make at least 02 transactions no later than 5 November 2019, both the Inviter and the Invitees will receive Timo gifts under this Policy as long as a Inviter successfully invites at least 02 (two) friends.

For Inviters:

Option 1: A Timo customer performs the following steps:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);

+ Step 2: Click on the Menu icon on the top left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.

Option 2:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);

Step 2: Click on the Menu icon on the left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via others” button.

+ Step 3: Send out the link with your referral code for invitee to open a Timo account.

Note:

Unlimited number of referrals is possible;
01 invitation that successfully opens 01 Timo account is considered as 01 referral.
A minimum of 02 (two) successful referrals who opens a Timo account during the promotion period will be entitled to receive gifts.

For Invitees:

+ Step 1: Click on the link sent by the Inviter.

+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)

+ Step 3: Book an appointment online or await a call from Timo Care to schedule an appointment to come to a Timo Hangout to finish the account opening process.

+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.

+ Step 5: Go to the nearest Timo Hangout to complete the account opening procedure and get the Timo Debit card. The deadline for invitees to open an account and receive Timo card is 31 October 2019 (as per Timo Hangout opening hours in each province).

+ Step 6: Use Timo to make at least 02 transactions (bill pay, phone top up, POS swipe, online payment) no later than 05 November 2019.

+ Step 7: An email confirmation from Timo regarding qualification will be received as per campaign regulations below. Successful invitees can login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.

4.2 Rewards:

Inviters

(i) Eligibility:

– Customers are members of Timo with active Timo accounts.

– Customers have at least 02 (two) successful invitation within the promotion duration.

(ii) Reward value:

100,000 VND for the first 02 successful invitations.

– After the first 02 successful invitations, customers will continue to get 50.000 VND for each following successful invitation.

– There is no limit to the number of rewards.

(iii) Receiving the rewards:

– Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter who has met all the terms & conditions of the promotion within 30 (thirty) days from 31 October 2019.

(iv) Resolving reward claims:

– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 7 working days.

Invitees

(i) Eligibility:

– New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period.

– Customers will get a 75.000 VND e-voucher from Timo if they make at least 02 transaction by 5 November 2019. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments

(ii) Reward:

– Qualified customers can redeem the following reward: 75.000 VND e-voucher.

– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.

(iii) Receiving the voucher:

– Voucher disbursement time: Timo will send an announcement email to qualified customers immediately after they make 02 (two) qualified transactions. Customers can access the link to gift voucher code at the Privileges section once they login to the Timo Web App my.timo.vn

– How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. The e-voucher list can be amended without any prior notice.

– The voucher link will continue to be available in the Privileges section of my.timo.vn website till 11 November 2019. After this date, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.

Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.

(iv) Resolving complaints:

– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.

– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows: Shopee: hotline 19001221 – support@shopee.vn

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 7 working days.

4.3 Other notes about Voucher rewards:

– Voucher codes are selected randomly from Timo’s system.

– Voucher codes are valid to claim and use until the end of 11 November 2019.

– Electronic Gift Voucher Code / Gift / Gift Certificate cannot be converted to cash.

– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

4.4 Gifts shall not be granted in the following cases:

– The number of successful invitations is less than the requirement of the promotion.

– In case the customer refuses the reward, the rewards will be canceled.

– In case the customer opens a Timo account but do not complete the required steps to qualify during the promotion period.

– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Customers made successful invitations after the promotion period.

– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Committee.

– Customers take advantage of the promotion to ask other Timo cardholders to disclose Timo cardholders’ confidential information such as: card number, PIN, passwords, security code, card expiry date or OTP/iOTP, etc. In this case, successful invitations from this customer will be disqualified and will not be eligible to be rewarded. All rewards that customers received from previous successful invitations (if any) will be revoked and customers must repay such rewards to Timo within 15 (fifteen) days from the date of Timo’s request.

– Customers who violated Terms and Conditions of other promotions of Timo, stated that Timo will not accept referrals from such customers from the time stated in Timo’s notice, are not eligible.

– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.

5. Other regulations

– This promotion program can be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.

– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.

– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.

This promotion program may end sooner than expected of this paragraph 1 and will be notified on Timo’s website. In case of early termination, all terms and conditions attached to the promotion program will automatically be terminated according to the program period.  

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice. The Organizing Committee reserves the right to blacklist such customers who commit fraud from participating in Timo’s Referral promotion indefinitely and all rewards will not be given in these cases. 

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

For cases/problems related to the terms & conditions of the program, please contact:

Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo

For cases/problems related to the usage of vouchers, please contact:

Shopee: 19001221

Timo Hangout Locations:

– 194 D E Pasteur, District 3, HCMC

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho

– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang

Find out more abut the working hours at Timo Hangouts here.