Tet is coming, Timo would love to say thanks to all valued customer for all of your supporting during the year and cheer to the biggest traditional Vietnamese holiday.

We would like to inform you of our Timo Hangout and Timo Care working schedule as follows:

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During this time, our Timo Hangout HCM will remain temporarily closed, and our Call Centre representatives will be unavailable.

Some notes for your seamless transactions this holiday

  • If you need any urgent assistance, please send an email to care@timo.vn  and one of our representatives will try to get back to you at the earliest.
  • You can still log into the Timo mobile and Web App as usual.
  • Enjoy the holiday without worry about account’s security, check out our safety tips Here
  • The CDM machines can be put in overload status these days or they are located inside the VPBank branches and can’t assist you. We recommend you make the cash deposit into Timo account before the holiday on 14/02/2018. Check the list of CDM here.
  • For interbank transactions via your account number, you will need to schedule an early transfer (no later than 15.00 on 13/02/2018) to avoid the transaction being held until the end of Tet holiday.
  • It’s easy for withdrawing cash when you can use any banks’ ATMs for free. Check out the list of bank brands support to withdraw free below.

NapasTimo

Hope you and your family have a Happy New Year.

You have joined us through a friend invitation so you have a special gift voucher waiting for you.

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4 easy steps to get and use your Christmas voucher

Watch the tutorial video

Step 1: Login to the Desktop version of Timo at https://my.timo.vn/#/login

Step 2: Click on the drop down navigation at the Top left corner of the screen, and select the “Deals / Rewards” section

Step 3: Click on “Redeem Voucher”. This will take you to the voucher page which is best viewed and best used on a mobile device.

Step 4: Save the Voucher or the URL to be able to redeem it later. Here’s how you can save the voucher.

  1. Photo: Take a Photograph of the full Voucher page image with the QR code clearly visible by using your Phone and store it to your Phone. This needs to be presented to the store staff of the brand to be used.
  2. Email: After you click on the Voucher URL from your Timo account on PC, you will be prompted to enter your email for the Voucher to be sent to. Voucher should be opened from your email on mobile phone. This needs to be presented to the store staff of the brand to be used

Note: The invitee has to use the same email as registered with Timo to receive the voucher code and must  save the voucher link safely. In case, the invitee share this information and misplaces the voucher code, Timo will not be responsible to re-issue another voucher code. 

Step 5: Present the voucher image or URL at stores of 8 brands (please click logo in voucher to see applicable stores) when you are ready to use it. Please note the Voucher is valid till 30.06.2018

Beverages:

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Food and desserts:

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Remember to save your Voucher URL or take a Photograph of the voucher to be able to use it. Your voucher is valid till 30/06/2018 but must be redeemed on Timo.vn before 28/02/2018

For more information, check out the T&C here

Wishing you a Merry Christmas and a Happy New Year.

 

WisePass is a membership that allows you to get 1 free bottle or set lunch / dinner everyday in more than 65 restaurants and bars in Ho Chi Minh City and Hanoi. Usually priced at 6 million VND for 30 days, with Timo, a 15 day membership could be yours absolutely free. The  membership entitles you to get some any regular spirit or wine of your choice or a lunch / dinner everyday!

 

Begin to redeem your 2 weeks free Wisepass Membership:

Step 1:  Download Wisepass mobile application App Store hoặc Google Play

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Your Wisepass free membership is nearly over. Want to cancel it?

If you have been using the membership, we hope you have enjoyed the benefits to the fullest. As your 2 week or 1 week trial is almost up, we want to remind you to cancel your Wisepass membership if you do not wish to renew it.

In the event that you do not cancel the membership, your Credit Card may be charged for the entire amount of 6,000,000 VND or 3,750,000 VND (depending on your package). You can cancel your membership in 3 quick steps:

Step 1: Tap on the button on the top left

Step 2: Select Plans and Billings

Step 3: Simply delete your card from the Card /Bank account section in the drop down menu

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For more information visit: https://wisepass.co/membership/how-it-works

Enjoy your Timo Mastercard Credit card and stay tuned for more offers and privileges.

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Due to technical issues with VPBank’s system, you may have been experiencing slow transaction times and inconsistent updates in your Timo app. Also due to the high volume of incoming calls we have received today, we want to assure you that your funds are safe and sound.

On behalf of the entire team at Timo, we appreciate your understanding and apologize for the interruption in service.

We are working on improvements and expect the service to be corrected as soon as possible.

We will notify you as soon as the problem has been resolved.

This new malware tricks users into downloading it by hiding in third-party app stores as fake versions of legitimate applications such as WhatsApp, Viber, and updates for both Android and Flash Player), especially online banking applications (Internet Banking, Mobile Banking ), social networking… to steal user information.

 

I / Why is Red Alert malicious?

Once a user downloads one of these malicious apps onto their devices, the malware will be able to:

  • Infiltrate online banking applications and modify the content of applications to steal login credential access information, harvest contact lists, hijack SMS messages, among others.
  • It can also block all calls especially from banks and financial institutions

II / What we recommend:

In order to prevent yourself from being a victim of such Malware on mobile devices in general and to ensure the safety when using e-banking, Timo recommends that customers:

  • Avoid downloading apps via third-party app stores or links provided in SMS messages or emails especially if outside the Google Play Store and the Apple App Store.
  • Avoid using jailbroken mobile devices to access e-banking services.
  • You should install an antivirus application from a reputable vendor.  
  • Be wary of questions that ask for personal information, service access information or your passwords.
  • Comply with the regulations and recommendations issued by Timo to ensure the safety of using e-banking services as well as ensuring the interests of customers (please refer to the safety instructions here).

 

  • Never share your password / PIN / Quick Code / OTP with anyone
    (At Timo and other banks, WE WOULD NEVER ask for your password / PIN / Quick Code / OTP so do not give it to anyone who says they are from Timo or VPBank.)
  • Make your password unique and hard to guess by adding in symbols (!@#$) and numbers
  • Change password / PIN / Quick Code regularly at least every 3 months.
  • Do not click on suspicious links!. Hackers will try to fool you by sending emails with website links that will install malware on your computer when you click on it. Always look at the URL of the website you are visiting to make sure you are not being tricked into inputting your personal details on a fake site.
  • Do not log into the Timo App on a Root Android phone or Jailbroken iPhone. Always update your apps to the latest version for full protection.
  • Never share or post pictures of your card number/CVV to public.
    Lock your card right in Timo App (Manage Cards section) in case it’s lost or you realize any suspicious activity.
  • Avoid downloading the Timo app via third-party app stores or links provided in SMS messages or emails especially if outside the Google Play Store and the Apple App Store.

  Check out our tips to prevent from the harmful malware and spyware Here

If you ever notice anything over the holiday weekend, you can get in touch with Timo Care at care@timo.vn and a representative will respond to you at the earliest.

Wishing you and your family banking safety!

 

Timo would like to inform you of our Timo Hangout and Timo Care working schedule over the holiday as follows:

– Closed: 3 days from 02/09 – 04/09/2017
– Reopen : 05/09/2017


During these days, our 4 Timo Hangout locations will be remain temporarily closed and Timo’s hotline will not be available to assist you. If you need any urgent issues or concerns, please send an email to care@timo.vn and one of our representatives will try to get back to you at the earliest. This may be over the holiday weekend or the first week after the holiday. In addition, you can still log in the Timo app and my.timo.vn as usual..

4 TIPS FOR SMARTER BANKING ON HOLIDAY

Public holidays and Sundays are official days off for all banks and their staff so be mindful of how you transact to avoid suspension of services over a public holiday.

It’s important to select a Bank that is Digital first with 24/7 transaction capabilities. HEre are some quick tips to help you transact smoothly 24/7 no matter the time of the year:

1 / Use quick money transfer just by providing 1 piece of information – the card number across the Napas system (43+ Bank of Vietnam).

How to do this: Login to Timo (app / my.timo.vn) -> Swipe left on Spend Account -> Select Move Money -> Add New Payee -> Enter Receiver’s Debit Card Number (Receiver’s Information Appears immediately) -> Enter OTP -> Transaction is successful.

2 / Move money or send payment requests to fellow Timo member just by using their email address.

How to do this: Login to Timo (app / my.timo.vn) -> Swipe left on Spend Account -> Select Move Money -> Add New Payee -> Choose Timo Member -> Enter Email (Receiver’s Information Appears immediately) -> Enter OTP -> Transaction is successful.

3 / A transaction on Goal Save, Term Deposit, Top up, Bill pay, transaction list updates, card lock … always occurs 24/7 as usual.

4 / Safety note regarding account security:

How to lock/unlock the card in case you misplaced, lost your card or suspect fraudulent transactions: Go to Menu  -> Select Manage cards -> Choose Debit card -> Lock this card.

How to check which devices have logged in accounts: Menu bar -> Manage Devices -> Lock suspicious devices -> Email care@timo.vn for further assistance.

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  • Never share your password / PIN / Quick Code / OTP with anyone
    (At Timo and other banks, WE WOULD NEVER ask for your password / PIN / Quick Code / OTP so do not give it to anyone who says they are from Timo or VPBank.)

  • Make your password unique and hard to guess by adding in symbols (!@#$) and numbers

  • Change password / PIN / Quick Code regularly at least every 3 months.

  • Do not click on suspicious links!. Hackers will try to fool you by sending emails with website links that will install malware on your computer when you click on it. Always look at the URL of the website you are visiting to make sure you are not being tricked into inputting your personal details on a fake site.

  • Do not log into the Timo App on a Root Android phone or Jailbroken iPhone. Always update your apps to the latest version for full protection.

  • Never share or post pictures of your card number/CVV to public.
    Lock your card right in Timo App (Manage Cards section) in case it’s lost or you realize any suspicious activity.

    If you ever notice anything over the holiday weekend, you can get in touch with Timo Care at care@timo.vn and a representative will respond to you at the earliest.

    Wishing you and your family Happy Holidays!

Preparing for your upcoming overseas trips? If you are an on-the-go person and always require 24/7 strong internet connection to stay connected during your trips – check out and rent a Laxgo travel WiFi router before departure. This has become one of the top must-have items to people who love to travel. 

To gear up for your overseas trip, do also check out the Timo Mastercard credit card which offers 0% foreign exchange fees to help you save up to 4% of your spending on each trip.  Register for a Timo Mastercard now and receive 2 days of free travel for your next trip abroad.  

TERM & CONDITIONS OF THIS OFFER

ONLY APPLY TO THE FIRST 200 CUSTOMERS WHO GET THEIR TIMO MASTERCARD APPROVED FROM 07/09/2017

• Only applicable for orders which are placed via Laxgo website at www.laxgonow.com

• This promotion only applies to payment made by Timo Mastercard only, with the received promotion code from Timo. This code will be shared by Timo to the customers via email upon the approval of their Timo Mastercard.  

• The offer is on a first come first served basis to the first 200 customers who get their Timo Mastercard approved from 07/09/2017.

• Valid period to use the promotion code: From 07/09/2017 to 31/10/2017.
• The promotion code is only eligible to orders with departing date from 07/09/2017 to 31/12/2017.

• This promotion do not apply at the same time with other Laxgo promotional campaigns.  

• The purchase order on Laxgo must be with a minimum of 3 days to be eligible to apply this promotion code. Customers can only use 1 promotion code on 1 order. 

• For more information about Laxgo and where you can use Laxgo WiFi services, please visit www.laxgonow.com

Noted

– A 2-day free travel WiFi promotion code from Laxgo will only be redeemable by the first 200 customers from Timo who claim and use for purchase with their Timo Mastercard. 
– After 200 codes have been redeemed, customers who come 201th will no longer be able to claim this offers. 

It is all first come first served. So if you are planning for your next trip overseas, register your Timo Mastercard today to be the first 300 customers to receive the offers. Be ready for your trips with these 2 must-have items to save up a lot more! 

More information about Timo Mastercard and how to qualify. Register now! 

Learn about Laxgo Travel WiFi