Your Timo Mastercard comes loaded with benefits this June 2018. We’re happy to announce our latest offer with Wisepass – Just spend 5 million VND on your Timo Mastercard and you will get a 2 weeks Free Wisepass Membership worth VND 3 million that can be redeemed in Hanoi. But there are limited voucher codes available so hurry, the first 500 customers to qualify will win.

 

Timo-Mastercard-2018

 

1. What is Wisepass membership?

WisePass is a membership that allows you to get 1 free beverage or set lunch / dinner everyday in more than 46 exclusive venues in Hanoi. Usually priced at 6 million VND for 30 days, with Timo, this 15 day membership could be yours absolutely free. The membership entitles you to get 1 free beverage as per the list of available beverages per venue or a lunch / dinner everyday!

Wisepass brands

Brands in Wisepass membership network 

See the full list here

 

2. Exclusive deal for Timo Mastercard holder 

  • Valid between: 24/05/2018 – 30/06/2018 for all Timo Mastercard holders
  • Location of use: Can be redeemed in Hanoi only
  • The Offer: Spend VND 5 million on your Timo Mastercard between the promotion period and get a FREE 02 weeks Wisepass Membership worth 3,000,000 VND.
  • Benefits of a Wisepass membership include :
    1 set lunch or 1 beverage/day
    46+ Venues in Hanoi only

How to get the voucher?

Timo will send the voucher code to the first 500 qualified customers via email linked to their Timo account within 7 days after the campaign ending day: 30/06/2018 ( voucher code is valid till 31/08/2018)

How to activate your trial Wisepass membership:

Please See here for step by step of how to redeem your 2 week of free Wisepass membership.

For all questions or concerns related to voucher redemption or Wisepass service, please contact Wisepass at:

Email: operation@wisepass.com

Hotline: 0942962218

3.Important notes:

  • Don’t forget to cancel your Wisepass membership before your 2 weeks trials expiration date if you do not wish to renew it to avoid an auto renewal charge of  6,000,000 VND on your Timo Mastercard. You can quickly cancel your membership in 3 quick steps as the guideline here

  • The offer cannot be combined with any other promotion programs from Wisepass
  • The offer only applies for Wisepass venues in Hanoi and cannot be used in any other province or country.
  • It is applicable for existing  and new Timo Mastercard customer from 24/05/2018 till 30/06/2018
  • Due to its limited number, the voucher will be sent to the first 500 qualified customers.

 

timo mastercard vector

 

 

About Timo Mastercard

Enjoy 45 days interest free, no annual fee for first year, flexible credit limits and simple application process.  View more in details

  1. Duration of the promotion: 09/05/2018 to 05/06/2018
  2. Location: Ha Noi, Ho Chi Minh, Da Nang, Can Tho
  3. Who can participate?

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

  1. Highlight feature:

Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.

Successful invitation: means when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123) and picks up their Timo Debit card no later than 05 June 2018 (within the operating hours at each Timo Hangout).

  1. How to participate

During the promotional period, existing Timo customers can invite other individuals to open a Timo bank account. When the Timo customer sends the invite and the Invitee opens a Timo account successfully, both the Inviter and the Invitee will receive a Timo gift under this Policy as long as a Inviter successfully invites at least 02 (two) friends.

  • For Inviters:

Option 1: A Timo customer performs the following steps:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);

+ Step 2: Click on the Menu icon on the top left corner of the screen, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.

Option 2:

+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);

Step 2: Click on the Menu icon on the left corner of the screen, select Invite friends and choose the “Send via others” button.

+ Step 3: Send out the link to open a Timo account containing referrer code for invitee.

Note:

  • Unlimited number of referrals is possible;
  • 01 introduction that successfully opens 01 Timo account is considered as 01 referral.
  • A minimum of 02 (two) successful referrals who open a Timo account during the promotion period will be entitled to receive gifts.
  • For 03 (three) or more successful referrals who open Timo account, each new referral will also receive 01 (one) gift.
  • 01 (one) successful referral who open Timo account, will not qualify either Referrer or Referee to receive a gift. 
     
    For Invitee:

+ Step 1: Click on the link sent by the Inviter.

+ Step 2: Provide full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)

+ Step 3: Check Email from Timo to validate Email Address, create login name and password for Timo account.

+ Step 4: Book appointment online or await call from Timo Care to schedule and appointment to come to a Timo Hangout to finish the account opening process.

+ Step 5: Go to the Timo Hangout to complete the account opening procedure and get the Timo Debit card.

  • The deadline for invitees to open an account and receive Timo card is June 5, 2015 (as per Timo Hangout opening hours in each province).

+ Step 6: An email confirmation from Timo regarding qualification will be received as per campaign regulations below at Point 6.2 onwards. Successful invitees can  login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.

  1. Rewards:

6.1 Inviter

 (i) Eligibility:

– Customers are members of Timo, Timo account is active; and

– Customers make at least 02 successful invitations during the program.

 (ii) Reward value:

 – 100.000 VND when 02 people have been successfully invited to open a Debit card at Timo Hangout and 50,000 VND for each successful invitation thereafter. There is no limit to the number of rewards.

(iii) Receiving the rewards:

Announcement time: Qualified participants will be informed via email (as per the address linked to Timo account) within 15 (fifteen) working days after the program ends.
Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter within 20 (twenty) working days from the date of sending the announcement email to the referrer.

(iv) Resolving reward claims:

 – Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 5 working days.

6.2 Invitees

 (i) Eligibility:

New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period. .

 (ii) Reward:

– Customers will receive a digital voucher worth VND 75,000

– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.

(iii) Receiving the voucher:

  • Notification: Timo will send an email to the qualified participant who has successfully opened a Timo account from a Referral link, within 15 (fifteen) working days from the end of the promotion on 05/06/2018.
  • Voucher disbursement time: Timo will notify customers to claim their gift voucher at the website my.timo.vn within 05 (five) working days from the date Timo sends the notification email.
  • How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. Customers will be redirected to the gift provider page of Timo’s partner, Urbox.  The list is available at https://urbox.vn/brand/timo/287.html and is subject to change without notice.
  • The voucher link will continue to be available in the Privileges section of my.timo.vn website till July 3, 2018.
  • After July 3, 2018, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.
    Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.

(iv) Resolving voucher claims:

 – Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.

– Complaints or issues arising during the redemption or use of the gift voucher can be directly sent to Timo’s Voucher partner Urbox via their hotline 0899 189 199

– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.

– Complaints shall be settled within at least 5 working days.

 (v) Note about Voucher rewards:

– Gift codes are selected randomly from Timo’s system.

– Voucher links are available for at least 30 days from the date of receipt of the email notification to claim the Voucher Code on my.timo.vn 

– Electronic Gift Voucher Code / Gift / Gift Certificate is not converted to cash.

– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.

6.3 Gifts shall not be granted in the following cases:

  • In case the customer refuses the reward, the rewards will be cancelled.
  • In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.
  • Members do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee. 
  • Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo. 
  • The program may end sooner than expected.
  • The customer has misrepresented the program to entice the cardholder and was reported by the participant or the agency to have discovered the misconduct.
  • Successful referrals are less than the number of Timo account subscribers specified in the program.
  • Customers register to open Timo account from the links other than the path reserved for the people introduced in this promotion.
  1. Other regulations

– To be eligible to participate and get rewarded in this promotion program, the invitee must click on the referral link shared by the inviter, complete the Timo online registration and collect their Timo Debit Card no later than 05 June 2018.

– This promotion program is not to be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo Debit card.

– For cases where the organizers have uncovered fraudulent behaviour conducted by the promotion participants, or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– In case there are more than 1 person sending an invitation to the same customer to register, Timo will qualify the inviter based on the valid referral link from which the invitee signed up.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

– The Organizers have the right to use the images and basic information including the name and city of the participant to promote and communicate the program.

– The decision of the Organizing Committee for the reward to inviters or any fraudulent activity is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be inform publicly on Timo’s social channels/ website.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo. 

– Timo has the absolute authority on calculation of the applicable Personal Income Tax as per the laws of Vietnam.

 8. Contact

For any inquiries related to Terms and Condition:

For any inquiries related to the use of voucher

  • Urbox Hotline: 0899 189 199

Timo Hangout Locations:

– 194 D–E, Pasteur, District 3, Ho Chi Minh

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 30/4 St, Xuan Khanh, Ninh Kieu, Can Tho

– 43-45 Nguyen Van Linh, Binh Hien, Hai Chau, Da Nang

Each of your invitations will contribute to providing smarter financial management solutions to those around you and maximizing your own benefits as well.

We would like to inform you of our Timo Hangout and Timo Care working schedule as follows:

EMAIL

During this time, our Timo Hangout HCM will remain temporarily closed, and our Call Centre representatives will be unavailable.

Some notes for your seamless transactions this holiday

  • If you need any urgent assistance, please send an email to care@timo.vn  and one of our representatives will try to get back to you at the earliest.
  • You can still log into the Timo mobile and Web App as usual.
  • Enjoy the holiday without worry about account’s security, check out our safety tips Here
  • The CDM machines can be put in overload status these days or they are located inside the VPBank branches and can’t assist you. We recommend you make the cash deposit into Timo account before the holiday on 24/04/2018 and 27/04/2018.
    How to check location of CDMs: Choose CDM/ATM locator on the Menu bar from Timo App.
  • For interbank transactions via your account number, you will need to schedule an early transfer (no later than 15.00 on 24/04/2018 and 27/04/2018) to avoid the transaction being held until the end holidays.
  • It’s easy for withdrawing cash when you can use any banks’ ATMs for free. Check out the list of bank brands support to withdraw free below.

NapasTimo

 

The latest version of the Timo App Ver 16.0 has just launched on this April 2018. Timo customers can look forward to enhancements in speed, security and more for your account.

1/ Interbank money transfer is now Faster

Picture4

We received a lot of feedback from our customers about how inconvenient and delayed some inter bank transactions have been either due to incorrect information being inputted or processing time required for a transfer to go through especially on weekends or holidays. The latest version of the Timo app includes Fast Transfer – a 24 / 7, instant money transfer service via account number to banks under the Napas network.

Try Fast Transfer now in 2 minutes:

  • Login to Timo
  • Swipe right on your Spend Account
  • Select Move Money
  • Click the + button to Add Recipient and select Bank Account. When you select the Bank Name drop-down, you will easily find Napas systems that allow instant cash transfers as shown with a rocket icon alongside them as below.

Animated GIF-downsized_large


2/ CDM / ATM locator updates

Picture5

Finding a cash machine to deposit money into your account is now easy. We’ve updated the list of ATM and CDM machine locators in the app allowing customers to filter your search based on Smart Cash Machines (CDM). Now you can easily find a CDM location nearest to you.

Find CDM location in 3 steps: Login to the Timo app -> Select Menu -> Select CDM / ATM location -> Select the CDM closest to you

Note: VPBank’s CDM machines are located within the branch and operate during regular branch office hours. Other App updates include enhancements to notifications transaction details, security and speed of the application.


3/ Upgrade through the link below:

Download from IOS        Download from ANDROID

In case you cannot find the upgrade please follow the instruction here

We hope the latest version of the Timo app makes banking easier than ever for you.


Picture61. Upgrade required

Ver 16 is a mandatory upgrade. However, some iOS users may not see the available update immediately in the App store.

No worries, just refresh the list of updates in the App store and you should be good to launch.

If you’re experiencing issues upgrading to the new app, click here to watch a How-to video

2. Re-enable Touch / Face ID login

Touch / Face ID will need to be enabled again as part of the new update.

Login with your Username & Password as usual and enable Touch / Face ID under the Security & Alerts section of the menu (located in the top left corner of the home screen) OR see instructions here.

Do not forget to upkeep us updated on any changes to your contact information and email so as not miss to out on the latest news and updates.

 

1.Duration of the promotion: 03 April 2018 to 24 April 2018

2. Location: Hanoi, Ho Chi Minh, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to new customers, who have not yet become Timo members

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Rewards:

– New Customers will receive an e-voucher worth 75,000 VND . Applicable for all new customers who sign up and successfully receive their Timo Debit card during the duration of the promotion and make at least 2 transactions during the promotion period using their Timo Spend Account or Timo Debit card. Qualified transactions include Phone Top up, Pay bill, POS transaction and online payments.

– Customers can check the e-voucher’s  details, instructions, applicable locations (with detailed address) and specific expiration date on the digital voucher once received.

5. Timeline of Timo Debit card registration and rewards distribution

– To qualify for the promotion, customers need to complete the online registration successfully and receive a Timo Debit card at a Timo Hangout no later than 24 April 2018 (during working hours of the Timo Hangout in each of the 04 locations).

– Those new customers who register and receive their Timo Debit Card before 20th April will only be able to qualify for the reward if they complete 2 transactions before 24th April 2018.

– Those new customers who register and receive their Timo Debit Card between 20th April 2018 and 24th April 2018 will need to complete 2 transactions by the 5th May 2018.

– 15 working days after the end of the promotion, qualified customers will receive an email confirmation, inviting them to go to the Reward section of my.timo.vn website, to receive the gift voucher as per promotion terms and conditions. This page will be accessible for customers to access and receive the gift voucher from the date of receipt of the email confirmation until the end of 31/05/2018. After 31/05/2018 customers will not be able to access this page to receive this voucher.

6. Rewards will not given in these below cases:

– In case the customer refuses the reward, the rewards will be canceled.

– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.

– Members do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo. The program may end sooner than expected.

7. Important remarks regarding the gift voucher values and list of applied merchants:

– The gift voucher will  be provided by 2 partners Urbox and GotIt. This shall be randomized from the Timo system.  Therefore, the applied merchants and applied locations will depend on the provided partner as well as the value of each gift voucher.  Find out more about the list of applied merchants and locations here.

8. Other regulations:

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo Debit card and Timo Spend Account.

– For cases where the organizers have uncovered fraudulent behaviour conducted by the promotion participants, or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all as defined in the Terms and Conditions of Timo membership agreement.

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Urbox or Got It.

– For cases where program participants have committed frauds that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

– The Organizers have the right to use the images and basic information including the name and city of the participant to promote and communicate the program.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be inform publicly on Timo’s social channels/ website.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– This promotion program is not to be applied in occurrence with other promotion programs from Timo.

9. Contact

Timo Care: 18006788 (toll-free)

Email: care@timo.vn

Fanpage: facebook.com/yourtimo

Timo Hangout Locations:

– 194 D–E, Pasteur, District 3, Ho Chi Minh

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 30/4 St, Xuan Khanh, Ninh Kieu, Can Tho

– 43-45 Nguyen Van Linh, Binh Hien, Hai Chau, Da Nang

Each of your invitations will contribute to providing smarter financial management solutions to those around you and maximizing your own benefits as well.

 

1.Duration of the promotion: 03 April 2018 to 24 April 2018

2. Location: Hanoi, Ho Chi Minh, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to new customers, who have not yet become Timo members

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Rewards:

– New Customers will receive an e-voucher worth 75,000 VND . Applicable for all new customers who sign up and successfully receive their Timo Debit card during the duration of the promotion and make at least 2 transactions during the promotion period using their Timo Spend Account or Timo Debit card. Qualified transactions include Phone Top up, Pay bill, POS transaction and online payments.

– Customers can check the e-voucher’s  details, instructions, applicable locations (with detailed address) and specific expiration date on the digital voucher once received.

5. Timeline of Timo Debit card registration and rewards distribution

– To qualify for the promotion, customers need to complete the online registration successfully and receive a Timo Debit card at a Timo Hangout no later than 24 April 2018 (during working hours of the Timo Hangout in each of the 04 locations).

– Those new customers who register and receive their Timo Debit Card before 20th April will only be able to qualify for the reward if they complete 2 transactions before 24th April 2018.

– Those new customers who register and receive their Timo Debit Card between 20th April 2018 and 24th April 2018 will need to complete 2 transactions by the 5th May 2018.

– 15 working days after the end of the promotion, qualified customers will receive an email confirmation, inviting them to go to the Reward section of my.timo.vn website, to receive the gift voucher as per promotion terms and conditions. This page will be accessible for customers to access and receive the gift voucher from the date of receipt of the email confirmation until the end of 31/05/2018. After 31/05/2018 customers will not be able to access this page to receive this voucher.

6. Rewards will not given in these below cases:

– In case the customer refuses the reward, the rewards will be canceled.

– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.

– Members do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo. The program may end sooner than expected.

7. Important remarks regarding the gift voucher values and list of applied merchants:

– The gift voucher will  be provided by 2 partners Urbox and GotIt. This shall be randomized from the Timo system.  Therefore, the applied merchants and applied locations will depend on the provided partner as well as the value of each gift voucher.  Find out more about the list of applied merchants and locations here.

8. Other regulations:

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo Debit card and Timo Spend Account.

– For cases where the organizers have uncovered fraudulent behaviour conducted by the promotion participants, or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all as defined in the Terms and Conditions of Timo membership agreement.

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Urbox or Got It.

– For cases where program participants have committed frauds that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity.
The e-gift voucher will not be issued to the offender without prior notice.


– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

– The Organizers have the right to use the images and basic information including the name and city of the participant to promote and communicate the program.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be inform publicly on Timo’s social channels/ website.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– This promotion program is not to be applied in occurrence with other promotion programs from Timo.

9. Contact

Timo Care: 18006788 (toll-free)

Email: care@timo.vn

Fanpage: facebook.com/yourtimo

Timo Hangout Locations:

– 194 D–E, Pasteur, District 3, Ho Chi Minh

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 30/4 St, Xuan Khanh, Ninh Kieu, Can Tho

– 43-45 Nguyen Van Linh, Binh Hien, Hai Chau, Da Nang

Each of your invitations will contribute to providing smarter financial management solutions to those around you and maximizing your own benefits as well.

  1. Duration of the promotion: 03/04/2018 to 24/04/2018
  2. Location: Ha Noi, Ho Chi Minh, Da Nang, Can Tho
  3. Who can participate?

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

  1. Highlight feature:

Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.

Successful invitation: means when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123) and picks up their Timo Debit card no later than 24 April 2018 (within the operating hours at each Timo Hangout).

  1. Rewards and how to participate

The Conditions:

– Applicable only to existing Timo members who invite new friends to join Timo.

Rewards:

– For inviters: VND 100,000 for a minimum of the first 02 successful invitations and VND 50,000 for every 1 successful invitation there after. Unlimited number of rewards once you have invited a minimum of 2.

How to join?

Step 1: At the home screen, select the Lifestyle tab of the Timo Web or Mobile app

Step 2: Choose Invite Friends and the ‘+ symbol’ at the bottom right corner of the screen

Step 3: Share your personal link via email or your social networks

 

  1. Reward disbursement dates

– After 10 business days from 24/04/2018 (not including Saturdays, Sundays and public holidays), participants will receive an email confirming the number of successful invitations and reward entitlement.

– Rewards will be transferred to the participants’ Spend Account within 20 working days (not including Saturdays, Sundays and public holidays) after receiving the email notification with the results.

Complaints about awards follow the guide:

– Complaints should be sent directly from the customer email as registered with Timo to care@timo.vn with the referral code and related images or proof of complaint.

– All customer complaints must be received within 10 working days of receiving the email confirmation from Timo and Timo will respond within the next 5 working days.  Any complaints and disagreements from participants outside of this time frame will not be accepted.

 Rewards will not given in these below cases:

– In case the customer refuses the reward, the rewards will be canceled.

– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.

– Members do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo. The program may end sooner than expected.

  1. Other regulations

– To be eligible to participate and get rewarded in this promotion program, the invitee must click on the referral link shared by the inviter, complete the Timo online registration and collect their Timo Debit Card no later than 24 April 2018.

– This promotion program is not to be applied in occurrence with other promotion programs from Timo.

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo Debit card.

– For cases where the organizers have uncovered fraudulent behaviour conducted by the promotion participants, or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– In case there are more than 1 person sending an invitation to the same customer to register, Timo will qualify the inviter based on the valid referral link from which the invitee signed up.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

– The Organizers have the right to use the images and basic information including the name and city of the participant to promote and communicate the program.

– The decision of the Organizing Committee for the reward to inviters or any fraudulent activity is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be inform publicly on Timo’s social channels/ website.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo. 

– Timo has the absolute authority on calculation of the applicable Personal Income Tax as per the laws of Vietnam.

 8. Contact

Timo Care: 18006788 (toll-free)

Email: care@timo.vn

Fanpage: facebook.com/yourtimo

Timo Hangout Locations:

– 194 D–E, Pasteur, District 3, Ho Chi Minh

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 30/4 St, Xuan Khanh, Ninh Kieu, Can Tho

– 43-45 Nguyen Van Linh, Binh Hien, Hai Chau, Da Nang

Each of your invitations will contribute to providing smarter financial management solutions to those around you and maximizing your own benefits as well.

– Voucher is only valid once.

– 1 voucher is valid for 1 bill only.

– Please review the applicable store information. Voucher is only used for the specific product or service shown on the voucher.

– Please see the validity duration of the voucher.

– Voucher is not converted into cash. Customers may be required to pay extra if the value of the voucher is exceeded.

– Customers are responsible for keeping Voucher Code confidential. Timo and Timo voucher partner will not be responsible for returning lost voucher codes or “Used” status for any reason.

– Timo and Timo voucher partners are not responsible for the quality of the product or service provided, nor for future disputes between the customer and the supplier of the product / service if available. 

– This voucher can not be resold.

– When using the voucher, customers need to comply with specific terms and conditions from Timo voucher partner.

1. Duration of the promotion: 22 February 2018 to 28 March 2018

2. Location: Hanoi, Ho Chi Minh, Da Nang, Can Tho

3. Who can participate?

– The campaign is only applicable to new customers, who have not yet become Timo members

– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18

– Who haven’t had or do not have any accounts with VPBank and have not applied for FECredit products

Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.

4. Rewards:

 

– New Customers will receive an e-voucher worth 75,000 VND – 100,000 VND. Applicable for all new customers who sign up and successfully receive their Timo Debit card during the duration of the promotion.

– Customers can check the e-voucher’s  details, instructions, applicable locations (with detailed address) and specific expiration date on the digital voucher once recieved.

5. Timeline of Timo Debit card registration and rewards distribution 

– To qualify for the promotion, customers need to complete the online registration successfully and receive a Timo Debit card at a Timo Hangout no later than 28 March 2018 (during working hours of the Timo Hangout in each of the 04 locations).

– After opening and activating the Timo account successfully, you can go to my.timo.vn website, the Reward section to receive the gift voucher as per promotion terms and conditions. This page will be accessible for customers to access and receive the gift voucher from the activation of your account during the program, until the end of 30/04/2018. After 30/04/2018 you will not be able to access this page to receive this voucher.

6. Rewards will not given in these below cases:

– In case the customer refuses the reward, the rewards will be canceled.

 

– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period. 

– Members do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee. 

– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo. The program may end sooner than expected.

7. Important remarks regarding the gift voucher values and list of applied merchants: 

– The 100,000 VND vouchers will be given to the first 2,500 customers who open a Timo account. When the number of 100,000 VND vouchers are over, the 75,000 VND vouchers will be dispensed to customers who open their account.

– The gift voucher will  be provided by 2  partners Urbox and GotIt. This shall be randomized from Timo system.  Therefore, the applied merchants and applied locations will depend on the provided partner as well as the value of each gift voucher.  Find out more about the list of applied merchants and locations here.  

8. Other regulations: 

– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo Debit card.

– For cases where the organizers have uncovered fraudulent behaviour conducted by the promotion participants, or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.

– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all as defined in the Terms and Conditions of Timo membership agreement.

– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.

– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Urbox or Got It.

– For cases where program participants have committed frauds that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.

– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.

– The Organizers have the right to use the images and basic information including the name and city of the participant to promote and communicate the program.

– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.

– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be inform publicly on Timo’s social channels/ website.

– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.

– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.

– This promotion program is not to be applied in occurrence with other promotion programs from Timo.

8. Contact

Timo Care: 18006788 (toll-free)

Email: care@timo.vn

Fanpage: facebook.com/yourtimo

Timo Hangout Locations:

– 194 D–E, Pasteur, District 3, Ho Chi Minh

– 17 Ngo Quyen, Hoan Kiem District, Ha Noi

– 209 30/4 St, Xuan Khanh, Ninh Kieu, Can Tho

– 43-45 Nguyen Van Linh, Binh Hien, Hai Chau, Da Nang

Each of your invitations will contribute to providing smarter financial management solutions to those around you and maximizing your own benefits as well.

Timo App 15.0 has just been launched this February and with it comes some unique features, added security, convenience and speed. There are 3 special features to watch out for:

1/ Touch ID or Face Recognition Login

By popular demand, we’ve introduced the Fingerprint Login feature,  to make our customers banking experience extra convenient.  Now available with the latest App release, all smartphones that support fingerprint log in will be able to activate Touch ID login, and also iPhone X users will be able to activate Face recognition log in using Face ID.

Just a single touch to access your account and experience the convenience of banking with Timo. 

Activate Touch ID/ Face ID in 3 steps: Log into the Timo app –> Menu bar  –> Security and Alerts –> Turn on Touch ID

đăng nhập vân tay timo

2/ Share your Timo account information in a click 

Most people using online money transfer often encounter problems such as: incorrect account number, wrong account holder name, wrong card number etc. What’s more, this information is not easy to remember and most often needs to be written down somewhere. 

Timo has introduced the “Share Bank details” feature that will let you share all relevant information about your account to facilitate a smooth transfer of funds into your Timo account. 

Share your bank account in 3 steps: Log in Timo app –> Menu bar  –> Share my bank details  –> Send it to the receiver via SMS, Zalo, Messenger, Facebook, Viber,…

sharetimo

3/ Instant iOTP

iOTP is an upgrade of the traditional SMS OTP code or one-time password that is used for  online payment verification. Now Timo customers can perform transactions as usual when overseas without relying on your mobile service provider for data roaming,  This updated feature continues to ensure maximum confidentiality of information that might otherwise be compromised on a regular message network. Timo has integrated OTP into the application to help transactions such as transfer money, bill pay, buy flight tickets quickly and safely.

Activate iOTP in 3 steps: Log in Timo app –> Menu bar  –> Security and Alerts –> Turn on iOTP

Don’t forget to check your email from Timo regularly so do not miss out on other news. If you have not upgraded to this latest version, click on the following link below.

IOS            ANDROID