New year Closure

We would also like to inform you that our Hangouts nationwide will be closed on 01/01/2021 and our Call center will operate from 8.00 am to 17.00 pm on the same day.

To make it easier for you to visit us or contact us please find the working hours of our Timo Plus Hangouts in Ho Chi Minh, Ha Noi, Da Nang & Can Tho below:

Closing timeDateRe-opening timeDate
Hanoi & Ho Chi Minh HangoutAll day01/01/20218.00 am02/01/2021
Can Tho & Da NangAll day01/01/20218.30 am02/01/2021

Also please note that from 23.00 pm on 31/12/2020 till 8.00 am on 01/01/2021, our banking partner has scheduled a core banking system maintenance. During this time, all banking services related to your Timo Plus account and cards (including e-wallet connection, online transactions, money transfers, money withdrawals, POS transactions) will be temporarily INTERRUPTED. Therefore, we advise you NOT TO make any transactions during this time and wait for a couple of hours before the system returns to normal. 

To be well-prepared for the New Year’s eve celebrations, if you want to deposit cash at a Viet Capital Bank counter or make any important transactions like cash withdrawals, we advise you to complete the transaction before 16.00 pm on 31/12/2020. If you want to find locations of Viet Capital Bank Branches, you can use Timo Plus Assistant in the Timo Plus application.

For further assistance, please call our Hotline on 1800 6783/1800 6788, send us an email to, or inbox us via our Fan page.

Best wishes to you and your loved ones this Christmas & have a Happy New year 2021!