We would like to inform you of our Timo Hangout and Timo Care working schedule during in Lunar New Year 2020 as follows:

HANOI & HO CHI MINH

DateTime
Closing date & time 22.01.202018:00
Re-open date & time 30.01.202008:30

DANANG & CANTHO

DateTime
Closing date & time22.01.202016:00
Last booking22.01.202015:30
Re-open date & time30.01.202008:30

If you have any issues or concerns, please send an email to care@timo.vn and we will get back to you at the earliest.

You can still enjoy uninterrupted service and use of the Timo app and my.timo.vn as usual.

SOME TIPS AND SUGGESTIONS 

– You can visit any local banks ATM to withdraw funds as you require without any fees. You can also access the Timo ATM located outside the Timo Hangout (HCM branch) as usual.

– If you want to deposit cash into your account we recommend you do this on or before 22.01.2020 eitherthrough a bank transfer or via a CDM machine.

– We recommend that you deposit money into your account before the end of 22.01.2020 (before 12:00 noon through a bank transfer or before 15:00 via a CDM machine).

– How to find CDMs around you? Choose CDM/ATM locator on the Menu bar from the Timo app.

– If you suspect that your card data may have been compromised or stolen, you can lock your card(s) immediately with the Quick Actions tray or via the Manage Cards section in the Timo app. Don’t forget to notify Timo immediately for prompt support.  

– Read other card safety guidelines here.

UPDATED SCHEDULE OF MONEY TRANSFER DURING LUNAR NEW YEAR

20.01.2020 – 29.01.2020

To help our customers make banking transactions during Lunar New Year, the State Bank will implement some adjustments to the processing time of banking transactions as follows:

DateExtended time till
Transactions value
< 500.000.000 VND
20.01.2020 – 21.01.202017:30
22.01.202015:00
Transactions value
> 500.000.000 VND
20.01.2020 – 21.01.202018:30
22.01.202016:00
From 23.01.2020 to 29.01.2020– All card transactions and 24/7 transfers via Card numbers using
Napas system will be processed normally.
– Inter Bank transfers will be processed on the 1st day
after Tet Holiday (30/01/2020).

To avoid unnecessary inconveniences for your transaction, please note this schedule and contact us via email care@timo.vn or via our Call Centre on 1800 6788 or inbox us via Facebook Messenger if you are still experiencing other issues.

Sincerely,

Timo Team