We would like to inform you of our Timo Hangout and Timo Care working schedule on 25.12.2019 & 01.01.2020. Timo Hangouts will close early for Christmas & New Year and Timo’s Hotline will be unavailable during this time as listed below:

FOR CHRISTMAS

DANANG & CANTHO: 

  • Closing date: 25.12.2019 
  • Re-open: 26.12.2019

HANOI & HO CHI MINH:

  • Closing date: 18:0025.12.2019 
  • Re-open: 26.12.2019

FOR NEW YEAR

DANANG & CANTHO: 

  • Closing date: 01.01.2020
  • Re-open: 02.01.2020

HANOI & HO CHI MINH:

  • Closing date: From 18:0031.12.2019 to until the end of 01.01.2020
  • Re-open: 02.01.2020

If you have any issues or concerns, please send an email to care@timo.vn and we will get back to you at the earliest.

You can still enjoy uninterrupted service and use of the Timo app and my.timo.vn as usual.

SOME TIPS AND SUGGESTIONS 

– You can visit any local banks ATM to withdraw funds as you require without any fees. You can also access the Timo ATM located outside the Timo Hangout (HCM branch) as usual.

– If you want to deposit cash into your account we recommend you do this on or before 31.12.2019 ( (before 12:00 noon through a bank transfer or before 17:00 via a CDM machine). To the inter-bank money transfer, please note our updated schedule as mentioned at below section.

How to find CDMs around you? Choose CDM/ATM locator on the Menu bar from the Timo app.

– If you suspect that your card data may have been compromised or stolen, you can lock your card(s) immediately with the Quick Actions tray or via the Manage Cards section in the Timo app. Don’t forget to notify Timo immediately for prompt support.  

– Read other card safety guidelines here

Updated schedule of interbank money transfer from 23/12/2019 to 01/01/2020

According to the guidance of the State Bank on the operation of the interbank system at the end of 2019, our banking partner will implement some adjustments to the processing time for interbank money transfer. This means that transfers will not be processed after the cut-off time as follows:

DateCut-off Time
From 23/12/2019 to  27/12/201917:00
From 28/12/2019 to  29/12/201913:00
From 30/12/2019 to 31/12/201918:00
01/01/2020Interbank system will not work. 
Any transaction made on this day
will be processed the next day – 02/01/2020.

After this time, interbank money transfer will be back to normal.

To avoid unnecessary inconveniences for your transaction, please note this schedule and contact us via email care@timo.vn or via our Call Center on 1800 6788 if you are still experiencing other issues.