Lead card ops team and manage all card operation processes, card issuance, inventory planning, claim and chargeback.
Manage and modify card policies for customers (debit and credit cards) and card manuals, which include: card product and service features, acquisition, customer maintenance, payment system, and delinquency.
Manage daily operational activities to ensure operational processing of new/current customers.
Ensures that all transactions/facilities are properly authorized within set limits.
Conducts cross-checks and directly manage operation employee on rectification and corrective action on deficiencies.
Improve operating standards and processes as well as encouraging staff to actively participate in service quality initiatives.
Lead reviewer and checker team to ensure eKYC and KYC process running smoothly and safely.
Maintain regular transaction monitoring and suspicious activity detection utilizing fraud monitoring tools and systems to assess the risk of operation.
Identify operational and structural flaws and assist in the improvement of current or the development of new procedures to maintain the team as efficient as possible.
Coordinating with others functions to minimize the likelihood of the operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting.
Ensuring strict compliance with government banking regulations.
Preferred operation background in finance, banking, operation and law.
Have at least 6 years of experience in payments, banking and fintech.
Intensive understanding of banking products, KYC process, customer information management.
Good at communication, negotiation and problem-solving.
Experience of interpreting and analyzing a large volume of information and data.
Flexibility to support other operational teams when required.
Able to communicate effectively with different stakeholders.
Extra healthcare insurance
Company outing & team building
15-day annual leave days
Data 3G allowance
Learning & Development
Full time, working hours from 8:30 – 12:00 & 13:30 – 18:00 Monday to Friday weekly
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