The SysOps Engineer (SE) is responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.
This individual is accountable for the following systems: GNU/Linux systems, MySQL/MariaDB and Application systems that support Timo System; Responsibilities on these systems include SE engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
SysOps Engineering and Provisioning
Engineering of SE-related solutions for various project and operational needs.
Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Install and configure systems such as supports GNU/Linux OS, MySQL/MariaDB Database and Application systems that support Timo Plus System;
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Operations and Support
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off-site as necessary.
Perform regular file archival and purge as necessary.
Create, change, and delete user accounts per request.
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.
Upgrade and configure system software that supports Linux Operation System, MySQL Database, and Application systems that support Timo Plus System per project or operational needs.
Maintain operational, configuration, or other procedures.
Perform periodic performance reporting to support capacity planning.
Perform ongoing performance tuning and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
At least three years of Linux system administration experience.
Knowledge and experience in the following software are desirable:
CentOS and/or RHEL
MariaDB and/or MySQL, Percona
ElasticSearch, Logstash, Kibana
RabbitMQ, Apache Kafka
Ansible and/or Terraform, Packer
Kubernetes, Docker, Rancher
Capable of writing and maintaining Bash and optionally Python scripts.
Understanding of SSL/TLS and be able to maintain internal PKI.
Position deals with a variety of problems and sometimes has to decide which answer is best. The question/issues are typically clear and require determination of which answer (from a few choices) is the best.
Decisions normally have a noticeable effect department-wide and company-wide, and judgment errors can typically require one to two weeks to correct or reverse.
Functions as a lead worker doing the work similar to those in the work unit; responsibility for training, instruction, setting the work pace, and possibly evaluating performance.
No budget responsibility.
Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices. Provides occasional guidance, some of which is technical.
Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.
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