IT HELPDESK

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RESPONSIBILITIES

  • Daily follow up the IT helpdesk operation & monitoring company’s Systems (include Servers, PC/Laptop, Network infrastructure & other devices), troubleshoot & resolve related problems.
  • IT purchasing: buy new IT assets & get support from vendor.
  • IT inventory administrator: manage list/collection of IT devices, hardware, and software.
  • Up-to-date inventory record for all IT equipment.
  • Manage & monitor system’s performance, database backup/recovery, capacity planning.
  • Follow up & support end-user based on IT Policy of Timo Vietnam & ensure all users compliance of IT & Network security policies.
  • Prepare new assets for end-user & other offices: set up new Laptop/PC/Phone, necessary software for works.
  • Carry out other IT related jobs when required, training other people on IT topics.
  • Other tasks can be assigned by CTO.
  • Support SysOps & DevOps team.
  • Able to work independently & work directly with foreigners.
  • Proactive & open-minded, service mindset.
  • Hands-on & Can-do attitude.
  • Good communication in English.

 REQUIREMENTS

KNOWLEDGE/SKILLS:

  • Bachelor degree, with a technical major, such as engineering or computer science.
  • Least 01 year’s helpdesk experience.

COMPLEXITY/PROBLEM SOLVING:

  • Position deals with a variety of problems and sometimes has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.

DISCRETION/LATITUDE/DECISION-MAKING:

  • Decisions normally have a noticeable effect department-wide and company-wide, and judgment errors can typically require one to two weeks to correct or reverse.

RESPONSIBILITY/OVERSIGHT –FINANCIAL & SUPERVISORY:

  • Functions as a lead worker doing the work similar to those in the work unit; responsibility for training, instruction, setting the work pace, and possibly evaluating performance.
  • No budget responsibility.

COMMUNICATIONS/INTERPERSONAL CONTACTS:

  • Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
  • Provides occasional guidance, some of which is technical.

BENEFITS

  • Working in a professional environment of Timo Vietnam;
  • Tet bonus, 13th month salary;
  • Working in a dynamic, friendly, and professional environment;
  • Fully enjoy the insurance and welfare regimes in accordance with the current Labor Law;
  • Participate in team-building activities.

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