Everybody dreams of being rich(er) and fears being poor. Timo supports you in achieving this dream. Financially, we support across the 5 functions of money: moving, managing, accessing, growing, and protecting your money.

Being rich however means more than just having a lot of money. Enjoying a rich life includes making money more fun and emotional by embedding banking services into your lifestyle and within your social circle to unlock a truly rich life.

• Be kind and caring to customers, making them feel cared for through the provided services on both digital and physical channels.
• Oversee both Engagement (Hangouts/Call) while ensuring smooth Operations (account/card/transactions).
• Balance the different teams on various aspects (Engagement protects customers, but Core Ops protects Timo, etc.).
• Find the right balance of moving fast and being creative enough (Engagement) while innovating in the right areas without being reckless (Operations).
• Provide guidance and coaching to the existing teams and managers on day-to-day tasks and processes.
• Collaborate effectively with cross-functional teams, such as product development, growth, and technology, etc., to enhance customer experiences and streamline operations.

• Have +5 years of experience leading customer functions while understanding the limitations of regulated industry.
• Welcome talent from any background, with strong experience in dealing with collaboration between engagement and operations. We have seen talents with both banking and non-banking backgrounds able to shine and become key contributors. Timo is not just a bank!
• Truly care for customers and how we define our core problems.
• Appreciate the domain expertise of current team members while also providing them with inspiring ideas on why we should or shouldn’t pursue certain initiatives.
• See everything as an opportunity for Timo on a larger scale, not just resolving specific or individual requests.

• If you would like to apply for this role, please drop us an email at hiring@timo.vn and we would love to hear more about you.
• TIMO is a fun smart bank for anybody wanting to become richer.

  Follow us at:

  💌 Email: care@timo.vn

  🤝🏻 Hiring: hiring@timo.vn

  ✨ LinkedIn: www.linkedin.com/company/timo-digital-bank/

  ✨ Fanpage: www.facebook.com/yourtimo

  ✨ Instagram: www.instagram.com/timobank/