Customer Insight (User Experience Research)

  • Ho Chi Minh City
  • Report to: Vice President, Customer Experience
  • Department: Customers
  • Contact to:


  • Commercial insight experience in complex fintech products and commercial markets, ideally with deep familiarity with the carrier route to market and product set.
  • Proven experience in meaningful positions encompassing consumer/business intelligence, consumer product marketing, product management, commercial management, market research, and /or strategy planning.
  • Deep understanding of consumer trends and their potential impact on the business.
  • Work independently on different types of projects, different methodologies.
  • Empathise with customer’s needs deeply and translate to human language.
  • Other tasks assigned by Team Leader.


  • From 5 to 7 years experience in related fields.
  • Bookworm is a plus. Love reading and looking for new and trending information.
  • Strong analytical skills to be able to identify & gather right information sources.
  • Familiar with Data analysis, Lean customer development and Design thinking process.
  • Experience in managing a research/information budget and in selecting and managing external suppliers. Being in a research agency is a plus.


  • Competitive salary
  • 13-month salary
  • Extra healthcare insurance
  • Company outing & team building
  • 15-day annual leave days
  • Data 4G allowance
  • Parking allowance
  • Taxi allowance
  • Learning & Development
  • Timo Club
  • Full time, working hours from 8:30 – 12:00 & 13:30 – 18:00 Monday to Friday weekly