Customer Experience Research, Manager

RESPONSIBILITIES

Conduct large-scale, full-process surveys from project design to final reports.
Perform all tasks related to conduct, executive, manage.
- Survey prerequisites and logistics, such as discussion guide, vendor contacts, questionnaire, show cards, codebook, tab sheet, etc. for in-house projects.
- User research, including primary and secondary.
- Quantitative and qualitative research and results assessment.
Identify and assess research concepts in collaboration with cross-functional teams.
Plan and carry out user research methodology and tactics.
Depending on individual projects, a Research Analyst role may involve heavily in day-to-day management of projects or maybe more supervisory, overseeing and coordinating others within the project team.
Mentoring and coaching the team’s junior CX researchers.

REQUIREMENTS

Having 4 to 6 years experience in relative fields.
Years of experience in relevant marketing or qualitative market research areas, work experience in a market research agency is preferred.
User experience research and Interview experience are must have.
Good data / insights analysis / interpretation skills
Proficient with a variety of statistical analysis methods such as Regression, Logistic regression, decision trees, time series forecasting methods, etc.

BENEFITS

Competitive salary
13-month salary
Extra healthcare insurance
Company outing & team building
15-day annual leave days
Data 4G allowance
Parking allowance
Taxi allowance
Learning & Development
Timo Club
Full time, working hours from 8:30 – 12:00 & 13:30 – 18:00 Monday to Friday weekly

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