Customer Engagement Executive (TCR)/ Nhân Viên Dịch Vụ Khách Hàng

  • Ho Chi Minh City

RESPONSIBILITIES

  • Field visit and meet customers to fulfill Customer Identity Verification process for Account Opening and Card Issuance.
  • Manage customer portfolio and ensure delivery of high-quality products/services to clients and increase revenue for the company.
  • Self-develop and implement action plans to improve company-client relationship.
  • Collaborate with other departments or banking partners to ensure active implementation of client relationship objectives.
  • Develop customer portfolio following the assigned target from company or line manager.
  • Proceed all after sales service such as: Hand-over cards / PIN/ Documents to customers if all requirements are met.
  • Instruct customers to use The Company’s digital channels and products.
  • Answer simple enquiries of customers or escalate to higher support levels, if any.
  • Arrange appointments for registered customers to meet RO for debit card receiving.
  • Consult Timo Visa Credit card qualification criteria for customers to apply.
  • Conduct survey campaigns to define customers’ satisfaction and comments, and advise customers on product features, technical instruction, and privilege programs (if any).
  • Responsible for performing a full range of customer service-oriented telephone and other communication channels such as Facebook, Zalo…
  • Ensure adherence to the defined operational process, AML & KYC guidelines, code of conduct & rules of The Company.
  • Participate in developing processes and regulations related to assigned projects.

REQUIREMENTS

  • Has a motorbike and be able to work out of the office.
  • Be careful, hard-working, trustworthy and disciplined.
  • Has interpersonal skills.
  • High sense of responsibility and service excellence.
  • Be able to speak with clarity and precision in order to explain thoroughly to customers.
  • Be able to work independently or collaborate with teams to solve diverse customer inquiries and issues.
  • Has an appropriate appearance and courtesy manner.
  • Be able to communicate in English is a plus.
  • Be able to go on business.
  • Have experience in the service sector (hotels, banking, insurance, finance).
  • Be able to work in shift, including night and weekend.
  • Be excited about working on a start-up project under high pressure and productivity achievement.

BENEFITS

  • Our deliverable is a leading software that is changing the way people do banking. You will be proud of your work, and you will share with everybody that you helped to build Timo.

    You’ll be joining a team of experts who are technically savvy, creative, and who share the intention of reinventing banking in Vietnam. You work closely with international architects and front-end consultants, product managers, and designers to develop the system. You will learn a lot from them.

  • Company Benefits:
    • Premium health care insurance
    • Competitive salary and learning culture
    • Other benefits as per stated in Vietnamese Labor Law

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