• Lead card operations team and manage all card operation process: issuance, re-issuance, cancellation, etc.
• Identify operational and structural flaws and assist in the improvement of current or the development of new procedures to maintain the team as efficient as possible.
• Manage and modify card policies for customers (debit and credit cards) and card manuals, which includes card product and service feature, acquisition, customer maintenance, payment system, and delinquency.
• Manage daily operational activities to ensure operational processing of new/current customer.
• Ensures that all transactions/facilities are properly authorized within set limits.
• Conducts cross-checks and directly manages operation employees on rectification and corrective action on deficiencies.
• Improve operating standards and processes as well as encouraging staff to actively participate in service quality initiative
• Maintain regular transaction monitoring and suspicious activity detection utilizing fraud monitoring tools and systems to assess the risk of operation

• Preferred operation background in banking industry, ecommerce or logistics
• Have 4-5 years’ experience in banking industry, ecommerce or logistics
• Good at process optimization, communication and problem solving.
• Experience of interpreting and analyzing a large volume of information and data.
• Flexibility to support other operational teams when required.
• Able to communicate effectively with different stake holders

Our deliverable is a leading software that is changing the way people do banking. You will be proud of your work and you will share with everybody that you helped to build Timo.

You’ll be joining a team of experts who are technically savvy, creative, and who share the intention of reinventing banking in Vietnam. You work closely with international architects and front-end consultants, product managers, and designers to develop the system. You will learn a lot from them.

Company Benefits:

• Full benefits and salary during probation
• Competitive salary and learning culture
• Other benefits as per stated in Vietnamese Labor Law
• Premium health care insurance
• Learning and development opportunities