As a part of our commitment to complying with the SBV Regulations for Foreigners, we are updating our policies regarding using Money Pot accounts for individual foreign customers.

According to Cir 23, amended by Cir 16, issued by the State Bank of Vietnam, electronic payment accounts, including Money Pot, are not eligible for online registration to individual customers who are foreigners.

Have a look at the cases below and act accordingly:

1. For foreign customers currently using and having a balance in a Money Pot:

◦ If you wish to continue using your Money Pot account, please visit a Timo Hangout before August 26, 2023, to sign an additional request for use.

◦ If you have no need for this account, kindly transfer the current balance in your Money Pot account to your Spend Account.

2. For foreign customers who have no balance in a Money Pot:

◦ Your Money Pot account will be automatically deactivated. If you wish to continue using this feature, please arrange a visit to a Timo Hangout to sign an additional request for use.

3. For foreign customers who have not activated the Money Pot feature yet:

◦ If you wish to use this feature, please arrange a visit to a Timo Hangout to sign an additional request for use.

4. For foreign customers who newly signed up with Timo Digital Bank account after August 26, 2023:

◦ During account opening, you will already have been provided with the required forms in order to enable the Money Pot feature and nothing further is required.

When visiting a Timo Hangout to request any service, please bring your original, valid identification documents, including:

• Passport AND, Visa, OR Temporary Resident Card (TRC), OR Permanent Resident Card (PRC).

We understand that these changes may have an impact on your banking experience, and we apologize for any inconvenience caused. Our customer support team is available to assist you, so if you have any questions or need further information, please contact us at 1800 6788 (toll-free) or email care@timo.vn.

Thank you for your understanding and continued support as we strive to provide compliant and reliable financial services to all our valued customers.